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Westbury, NY

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Vitreoretinal Consultants

2.6 (5 reviews)
Closed • Closed

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SightMD NY -- Garden City, New York - Catherine He, MD

SightMD NY -- Garden City, New York

2.0(29 reviews)
2.8 mi

I am a Sight MD patient, but my primary doctor is in Plainview, NY. He is outstanding and the…read moresmartest doctor I have ever met in my life. After my annual visit with him, I mentioned that I wanted to ensure the floaters I had recently experienced were not a significant issue. He recommended I see a doctor at Sight MD in Garden City. The best appointment I could get was a month away, which was not a problem for me. However, on the day of my appointment, I received a call asking me to come earlier, which I did. When I arrived, I was under the impression that I would be seen immediately. Instead, I waited about half an hour before entering the examining rooms. The process involved dilation and a review to discuss the purpose of my visit, followed by another fifteen-minute wait. Then, I underwent an eye exam with a machine, waited again, and was brought into a different room for a vision test. This sequence was confusing to me. If they were part of the same organization, I assumed they would have seen that I had already had a comprehensive exam thirty days ago. But on the other hand, that could be the routine for every visit. After that, I spent an hour waiting in the exam room for the doctor. When the doctor finally arrived, they examined my retina on both eyes and stated I was fine. That took about five minutes. To clarify, this review is not about the doctor's competence, my experience was very brief, so I cannot really comment on their skill. Overall, this office operates more like a factory, with patients as conveyor belt items moving through a system. I will not return to this office again. I am fortunate to have a trusted doctor within the organization who is not part of this office and who provides the quality care I need.

Six years ago [in the middle of Covid] SightMD did my cataract surgery ... the advanced…read moretechnology, and freshly trained professiona staff left me with great satisfaction and high expectations. So .. when I experienced some blurring and discomfort in one eye ... and the practice I used to go to had been bought up by a major health network with sophisticated customer avoidance technology -- naturally I went back to SightMD. Well ... an hour to be seen ... in total two hours for the visit, of which perhaps 10 minutes was with the Physician, who prescribed Sodium Chloride OINTMENT when the same medication, same dose, is available OTC as eye DROPS. That speaks volumes about the priority being placed on customer comfort ... If I was considering another surgery I would ABSOLUTELY see SightMD again ... but for routine screening -- I'd go back to one of the opticians who keep an ophthalmologist or two on staff.

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Sima Doshi-Carnevale, MD

Vitreoretinal Consultants - retinaspecialists - Updated October 2026

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