I can not even review a doctor in this office because I had to leave before I could even see one. I called on 8/31 to make an appointment to check my retina because I had a past problem that seemed to be occurring again. The girl asked me if I wanted to come in right now. I said no, I am at work, this is not an emergency. She said...ok, can you come tomorrow at 4:15? I scheduled that appointment. When I arrived, the girl couldn't find my appointment in the computer but gave me paperwork to fill out. As I was doing this, I heard her ask the office manager, Kim, I can't find her appointment. She responded, then she is lying. She said, where is she? The girl responded, filling out paperwork. I looked up, stood up and said, did she just tell you I was lying? The girl said, don't worry, we will get you in today. So after a short wait, I was called in to get an eye pressure test, pictures of eyes and they dilate pupils. Then, the wait turned into over 2 hours. I inquired how much longer because I was with my daughter who had just given birth less than 2 weeks ago. I was told 20 minutes, but she will try to get you in sooner. Well, 1/2 hour later, I asked again and was told I would be next. The whole entire waiting room (about 10 people) started all complaining. One girl, that was told 2 people were ahead of her, then 3 went in and now she heard I was next, stood up to complain. Kim was sent out. I have never seen someone so rude, nasty, and arrogant answer a patient in such a manner. No one was asking how your whole day was, they were asking why are you telling everyone 20 minutes and we are there an hour later?? That girl walked out. Finally, I had to leave the office and could not wait another minute. 3 hours waiting is ridiculous! If they had been honest, I would have left 2 hours ago and rescheduled! A doctor needs to realize that the first people we meet are the girls at the front desk. Kim spoke as if no one could hear her, complaining about patients that called, making comments when hanging up phones and saying I was lying (not knowing I was sitting right there). We will make our judgement based on the information we are given and the staff we encounter. I will never go back to this office and from the conversation with the other people waiting, many of them are not returning either. read more