This is my only place I'll donate at they are fast and efficient plus extremely friendread more

My main issue is the massive wait times. I have spent upwards of two hours waiting in line here…read more This is due to the fact that there is only ever 1-2 at the most workers doing intake screening. Why have six booths but only ever at the most two employees doing screening? This creates a bottleneck and huge lines at intake screening. There are also some rude staff but thats the standard anywhere. Everything else is decent. Maybe hire a few more people?

I went, in to Vitalant today (2/16/24) to donate platelets. In the past, my contact, Kay told me…read morewhat there biggest need from blood type A+ donors has been, whether blood, plasma, or platelets, and that's how I chose platelets. The first thing I've noticed is the facility is spotlessly clean. That's comforting since they tend to poke people. The second thing I've noticed is that everyone is quite friendly and positive. That, too, is comforting. Going through the check-in process is quick and easy. Getting hooked up to the machine is also quick, but I could tell Laura was doing her best to ensure my comfort. During the donation process, each employee came by and asked if I wanted a snack, a drink, or if I was comfortable. Even Annie, who was training two new employees, brought cookies and cranberry juice to me. I am so impressed by the professionalism of all the employees at Vitalant.

Two staff members were so incredibly welcoming here, Manny and Denise. They gave me a t-shirt! This…read moregreat service definitely encourages me to come back and to tell others to come too! Thank you so much!

Love love love this place when it comes to donating! The staff is super friendly and funny to…read moreboot! Tried the place on Monroe first but the lady at the front was incredibly rude! So I tried the place out in the Valley and they were 100% better! I would 100% recommend this CSL Plasma to anyone wanting to donate!

The location in Spokane Valley is rough. I have donated with CSL many times, and after moving I…read morechanged my preferred clinic. Today, April second, 2026, a little after 8:00 A.M., I went in to donate for the first time at the Spokane Valley location, and they were very rude, we ended up walking out because of the way we were being treated. It was an older lady with a terrible pixie cut, an older man (I believe) with ratty long hair that we could hardly understand, and an another older lady with long hair, and a terrifying amount of makeup. We all sped through the video because we had all watched it before, (put it in 1.5 speed...), and then they were very rude when explaining that you have to watch it at normal speed. We were trying to expedite the process, we didn't argue, we didn't make a fuss, I didn't have a problem rewatching it. The approach of how we asked to rewatch was actually "You need to watch the video" Over and over and over instead of answering questions about two out of the three of us were returning donors. They interrupted us trying to watch the video MULTIPLE times after this, asked us why we didn't want to watch the video (We literally were) essentially began to babysit us. My last straw was after genuinely reading the info binder they gave you, the terrible pixie cut lady very aggressively told us to come get our binders and read them. The only person who answered our questions without being standoffish was the freaking security guard. (He didn't get called on us by any means, he happened to be standing there when 2 of us were looking for next steps) So on top of them being rude as hell to us, they also didn't even help us very much, and the security guard was able do more of their job than they were. I hope someone from management sees this because I would LOVE to have a little chat. There is no excuse for this behavior in a healthcare setting, and I would know, I'm a licensed phlebotomist who got proper training in class and common hospitality in life. Maybe take a note? (You guys blow...)

Everyone was so great. This was my first time donating. Tasha and Dave walked me through the…read morescreening process and Sue was great about walking me through the process of donating the plasma as she inserted the needle. I highly recommend eating a full (healthy) meal before donating. I had not eaten enough and did not feel well during the donation process. The entire team took such great care of me. They made me feel like a priority, not a wrench in their day. I really appreciated their level of knowledge and care.

Literally have called me stupid for not knowing medical terms only nurses use and discriminated…read moremany times against me for having tattoos. This place is predator and a racket. Also they lower their prices almost every day. Yikes!

Ky at BioLife in Hayden, ID, makes the plasma donation so pleasant and easy. She is the consummate…read moreprofessional and always very cheerful and easy going. Having donated for almost a year, I have seen many phlebotomists and their interactions with me and others. Ky is a cut above. Thank you for a great experience!

No respect for peoples time, they miss their appointment time because they are so lackadaisical!!…read moreLalla lalalala duh!

The folks at the Cataldo Vitalant are very friendly and attentive, I've been there several times…read morenow and have always had a good experience.

The people who work @ the Vitalant on Mission are very rude/condescending!! I stopped donating…read morebecause of that!! The people on Cataldo are nice!!

The staff on the phone is nice enough but they have unusual hours and almost never get someone on…read morethe phone was not even able to get an appointment.

Couldn't ask for a better dentist for kiddos and I. Great atmosphere, everyone smiling and…read morelaughing. Thank you Dr. Rader and staff for being wonderful!