This is my only place I'll donate at they are fast and efficient plus extremely friend

My main issue is the massive wait times. I have spent upwards of two hours waiting in line here. This is due to the fact that there is only ever 1-2 at the most workers doing intake screening. Why have six booths but only ever at the most two employees doing screening? This creates a bottleneck and huge lines at intake screening. There are also some rude staff but thats the standard anywhere. Everything else is decent. Maybe hire a few more people? read more

How they treat people. Saying I need to decrease my fat content, donating will be faster. 35 minutes was fast! Chris the dark haired, acts greater than others, nurse is an idiot. My hand fell asleep. MY HAND FELL ASLEEP, not a f'n nerve issue, now I'm deferred. I think they have so few employees, they'd defer for a hang nail, you had a week ago.. DO NOT DONATE HERE.. Good luck if you do read more

I applied to Octapharma and cleared the physical exam and test of hematocrit level. Just wanted to make thank you for accepting me. The staff was very kind and knowledgeable. read more

Octapharma Plasma Spokane, is great they have amazing customer service skills and are kinds to everyone that walks in the door, one complaint I do have is the staff is short staffed and the wait times are crazy long, feel like they should pay more or give out express passes when the wait is ridiculous! read more

I have been coming for a while to donate plasma. They are a bit short staffed especially at the front end of the process. Staff is generally friendly and work hard to make the process smooth. read more

The people that work here are very helpful. Office staff are quick at getting you in and out. read more

Great place highly recommend donating here very clean friendly stuff never very busy in and out very fast

This is best place in Spokane to donate plasma! It is a very clean, safe, friendly, and professional place to donate at. If you are 175lbs and up, the pay rate is very appreciable as well. read more

I have donated here for years and had multiple bad experiences. They punctured my vein in my right arm so many times I can no longer donate out of that arm. I took a 2 year break and came back in for the new donor bonus but was denied because they said my eyes werent dilating. I went to the bathroom at home and tested them and they were dilating normally. I went back in to ask them about.it and they told me I have to come back in the next day, to which I said no problem. The nurse lied and said I was being argumentative the day before so when I came back in I was deferred for life. Screw that place, they are very unprofessional and discriminatory. read more

Great staff, quick and helpful! They always get me in in a timely matter and also have been so kind and personable. Very great place!

They will permanently defer you if you have mosquito bites. And they are rude about it. The nurses are extremely rude.

First time donating here. People seem pleasant. Clean and well lit area. They seem to be understaff. Very impersonal location. Wait time is not bad plenty of parking. read more

two fucking days in a row that they took their sweet fucking time checking people in!! they have 6 triage rooms and I've only ever seen one open! total time there was 3.5 hours!! they get thousands for those liter jugs they get from us. fuck we have things to do too!! fuck this place! I'll still go though . Need that money! But for real! There's a more efficient way to get us cattle through. Just pull your head outta your ass Octapharma!!! read more

I've been donating a few years, most always OctaPharma is better than CSL. I'd say differently after the staff interaction today. I'm sure some days can be long but one employee was speaking very negatively to another, when I tried to mention I bleed a lot after pulling the needle out I was ignored and spoke over. She then had a very rude tone when I asked why the app went from saying I'd be getting $45 today to $35 and then she said $30. My numbers for iron and protein were higher this time then last, yet I received such a lower anount then shown in the app. If the amount on there is an estimate that should be noted on there. The mid 30's Indian worker needs customer service experience and should not be a lead or speak to coworkers in the way she did. Not sure I'll be returning after this experience. We all have long days and nobody needs to work in a field they can't handle professionalism and a little bit of understanding. read more

Octapharma Plasma has staff who are very polite and care deeply about their patients. They are always there to make sure donation is smooth and comfortable every time you go there to donate. I have excellent service at Octapharma and will always return. The pay rate at Octapharma beats all other plasma donation centers in Spokane! read more

Octapharma Plasma - Spokane - Blood & Plasma Donation Centers Near Me - Spokane, Washington

Friendly, helpful staff. Sometimes wait times are long. But they do their best accommodating with the staff they have.

I can not recommend this place at all. ESPECIALLY IF YOU ARE TRANS! THIS PLACE 100 PERCENT DISCRIMINATES AGAINST TRANSGENDER PEOPLE. Since this is a rather embarrassing incident to me, I would rather not tell it. Out of a sense of responsibility to others like myself and even people that would rather not patronize a place that so boldly discriminates against any person to the point of breaking the law here goes. I was tight on funds when I moved back from Texas and I needed money so I went to Octapharma on Francis St in Spokane. I am clearly and obviously Transgender. It was my first time so there was literally just over 2 hours of paperwork, viewing a video, and various testing for eligibility. Everyone has to do this. The front of house staff was very nice and very helpful and got me thru to the main nurse. Remember I said I am obviously Trans and they not only had me go thru 2 hours of education and testing before I could donate. Now I will mention there was NOT ONE WORD mentioned by any of the first 3 people I had to work with that Trans people could not donate. Additionally, ther was NOT ONE WORD mentioned in the video, kiosk test or written documents that Trans people are disqualified from donating. This is a fact! I was told great, everything looks great. Please have a seat and our nurse will be with you shortly. Obviously, I made it thru all of the procedures or I would not have made it to the nurse. The nurse calls my name and takes me quickly back to his office. He was very rude and oddly had no name tag nor did he introduce himself. He stared into his computer not even looking at me and asks, "Are you Transgender?" I just looked at him perplexed and said, "Umm, yes, how did you come to that conclusion?" He said rudely, "Well, since you are Transgender you cant donate." I said , "Why is that and why didnt someone say this to me 2 hours ago?" Two remedial questions. At this time I am agitated. He said it was a company policy. Oddly it took 2 hours for them to mention this policy. It certainly could not be a written policy because it is blatant discrimination and it turns out denying us the ability to donate is against the law. Octapharma would disagree but there has already been a case against another popular Plasma donation firm in town and a judge did not agree with their position against allowing Transgender people the public access to donate. That plasma firm quickly and quietly settled out of court. Imagine that. I had really had enough of this total moron at this point and he said, "Once you decided to become Transgender, you disqualified yourself." That was a bizarre statement as well because I was unaware that I decided to become Transgender. I am a proud human being, dont get me wrong, but I am pretty sure as I think back thru my life that becoming Transgender was not really a choice. Of course he did not offer me a look see at this, "POLICY" in writing. They wouldn't want anyone to know that Octapharma has a policy that is not only rude and discriminatory, its against the law. They do have policies against gay people as well and the policy against gay people is in writing and in the pre donate materials. Hmmm. If you didnt know Octapharma had ridiculous profits last year as they brag about this while the take your plasma and barely give you anything for it. What they give you is 50 for the first 6 visits. Then it goes to 20 for the next visit then alternates between 50 to 20 each additional visit as long as you go within the same 7 days. If you forget and go beyond 7 days to donate again it is only 20 bucks. What a scam. Not only do they give you peanuts for it they have devised a way to not give people the 50 on the alternating visit. Another way Octapharma takes advantage of poor people. They know once a desperate person gets there and finds out about this sneaky policy, they are so desperate, they donate anyway and Octapharma pays only 20. Pretty sad..... I guess since Transgender people are suing these plasma facilities across the country and winning and Octapharma continues to discriminate and break the law, they can obviously afford to be sued. They dont really lose and you dont really win because they settle out of court. Honestly, they brag about their profits and brag the plasma that they give you peanuts for and resell to Big Pharma for a fortune makes, "Life saving medicines." That's peachy because they also take advantage of homeless people and they really only appeal to broke people that need 20 or 50 bucks or people that simply need money to get their next fix. Folks see for yourself, Octapharma's profits last year were huge. Decide for yourself if you think it's fair. It is disgusting. GREAT NEWS! I just got done filling out a complaint with the state of Washington against them. Turns out they messed with the wrong Tranny. Folks, surely there are better ways to make a 20. Please spread the word. Thank you. read more

Staff really work hard to make you comfortable and the nursed are super nice. Shout out to Chris!!!

Very nice and professional but they have bad habits. I bled twice within minutes of leaving because they only fold the gauze once. And that might work but they put it in a triangle. The single fold and large surface area doesn't put enough pressure on the wound and it also causes a crease in the gauze sometimes when I move my arm to put my coat on. So then I bleed. They really need to get smarter about this. read more

Megan has such a great attitude. especially in stressful conditions. She really makes the time spent there more entertaining and less horrible. She is very professional and well organized. One of your best. read more

Staff are very nice but rarely change their gloves in between people. Working with bodily fluids and considering the current social climate, this is putting their donors at risk. read more

The staff is most all the time in a great attitude. And even on there understaff days they try hard to keep all the clients as comfortable as they can. It can be a bit busy and take a little longer then other times, but that can be said about anyplace, so just be pleasant and patience so we can make the experience as smooth as we can for everyone. The movies are a decent selection as well. read more

Super fun staff! They make donating easy and comfortable. Currently playing bingo with them to win extra cash which is great! So glad I decided to come make a difference read more

They are a good place and well kept but I am irritated because I went my second time in the week and got the 1 st day donating money again. I am so irritated because I needed the second day pay today. read more

I have been coming to Octapharma Plasma facility for few months now. The staff is very professional, friendly and always so very helpful with any questions and they always remember your name. I have been to other Plasma donation facilities and have not had quite the pleasant, professional and friendly experience. I HIGHLY recommend anyone if your thinking about donating Plasma and want a clean, professional, friendly environment.... legit go to Octapharma Plasma. What's also incredible is Octapharma Plasma has lots of different extra free perks ie. , sometimes they have extra $$$ bonuses at specific plasma draws of the month, you can enter different drawings for a chance to win prizes. They give a lot back to the donors which to me I greatly APPRECIATE and is pretty amazing that they do so much for the donors. I won't go donate plasma anywhere else. This is my spot. read more

Really good in general, but Susie has a tendency to flirt with people when their girlfriends walk away.

this is another location with horrible customer service. I was there for hours and they were running around confused. saw the big black and blue mark they left on my friends arm.... read more

Very rude nurse for physical, punctured 2 veins. Arm has been bruised for two weeks.

I have friends here and I have never had a problem with Octapharma, I don't think I would switch. Everyone has problems but if we all turn away at the first sight of a problem, then there wouldn't be anything in Spokane but memories. read more

Usually seems under staffed. Many times where I have entered and 6 people in line but when you get to back to donate there are 10-18 people ahead waiting to get stuck and donate. There have been tv's on wall that do not work and have not for a year and management doesn't seem to concerned about it. Staff works hard to keep up the demand. Staff is friendly. Honor system comes into play when you are done donating so you have to raise hand to let staff know your done. Just sometimes it seems silly do be at a donating center for up to 3 hours to donate. Some days and times are better then others. Had a difficult time changing my address with the payment card they gave me, but that was the citi bank card not the facility it's self. read more

Way better than CSL. The staff at Octapharma and professional and clean:) They try their best to get everyone in as quickly as possible and are very friendly people as well. read more

This place uses an outdated testing process for ruling out HIV and other communicable diseases. This blot test has been phased out here in Spokane WA due to its lack of accuracy. They called me in after being tested to tell me that I demonstrate a positive result for antibodies being present in their test for HIV. My world fell to its knees with this news. I quickly went not only to the Spokane Health Dept. but to three other medical facilities to be tested. All four of these agencies told me that this place uses an out dated test method, blot testing, no longer used anymore due to its failure rate. Even with all these documented test results and the Spokane's Health Dept. Director clearing me and stating I am NOT positive, Octapharma refuses me to take me off their do not donate list which has me banned to donating blood anywhere else nationwide. I am grateful that I am not HIV positive with out a doubt HOWEVER this place put me through hell with their freaking testing process !!!!!!! read more

The past few months that I have gone in the line to screen is extremely long and you guys only have a few booths open. It's so disgusting having to stand in that line by the bathrooms. read more

i got here over two hours ago, havent even finished much of the intake process, and the staff seems quite unorganized, unprofessional, and also unfriendly. read more

I wish the downtown csl office would have the morning employees from this place. The only reason I went back downtown was it takes forever in the mornings here. I'm used to being in the doors at 6:45 and in a bed and stuck by 7 and out by 7:30 But here you're in at 7:05 if you're lucky, the people who work up front are generally rude and cold to everyone. Then there's only one to two people processing. It was normally 7:30 to 7:45 before I got a bed and they don't do crossovers. However I would gladly rather have the openers and everyone working til 8 a.m. ( minus the people processing ) at CSL. I had someone over weight woman processing me and squeezing my arms and left claw marks in my arm. Then almost deferred me because of her scratches. She said that was normal to do and having donated at multiple plasma centers it wasn't. Rudest and worst experience of my life. If it wasn't for Vanessa I think and Denise I'd not have gone back after the first time. If those two were working at the downtown CSL plasma center it'd be a tremendous turn around in attitude for sure as they were both professional and a joy to be around. Just the rest of the morning staff was absolutely horrible. read more