I went, in to Vitalant today (2/16/24) to donate platelets. In the past, my contact, Kay told me…read morewhat there biggest need from blood type A+ donors has been, whether blood, plasma, or platelets, and that's how I chose platelets. The first thing I've noticed is the facility is spotlessly clean. That's comforting since they tend to poke people. The second thing I've noticed is that everyone is quite friendly and positive. That, too, is comforting. Going through the check-in process is quick and easy. Getting hooked up to the machine is also quick, but I could tell Laura was doing her best to ensure my comfort. During the donation process, each employee came by and asked if I wanted a snack, a drink, or if I was comfortable. Even Annie, who was training two new employees, brought cookies and cranberry juice to me. I am so impressed by the professionalism of all the employees at Vitalant.

Two staff members were so incredibly welcoming here, Manny and Denise. They gave me a t-shirt! This…read moregreat service definitely encourages me to come back and to tell others to come too! Thank you so much!

Super nice staff, nice location. My visit went super fast and Gabby provided excellent care and I…read moredidn't even notice the poke. Highly recommend this location.

From the owner: Vitalant is the nations largest independent, nonprofit organization focused exclusively on…read moreproviding lifesaving blood services. We comprise a network of about 120 blood donation centers in nearly 30 states, and provide lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S.

Love love love this place when it comes to donating! The staff is super friendly and funny to…read moreboot! Tried the place on Monroe first but the lady at the front was incredibly rude! So I tried the place out in the Valley and they were 100% better! I would 100% recommend this CSL Plasma to anyone wanting to donate!

The location in Spokane Valley is rough. I have donated with CSL many times, and after moving I…read morechanged my preferred clinic. Today, April second, 2026, a little after 8:00 A.M., I went in to donate for the first time at the Spokane Valley location, and they were very rude, we ended up walking out because of the way we were being treated. It was an older lady with a terrible pixie cut, an older man (I believe) with ratty long hair that we could hardly understand, and an another older lady with long hair, and a terrifying amount of makeup. We all sped through the video because we had all watched it before, (put it in 1.5 speed...), and then they were very rude when explaining that you have to watch it at normal speed. We were trying to expedite the process, we didn't argue, we didn't make a fuss, I didn't have a problem rewatching it. The approach of how we asked to rewatch was actually "You need to watch the video" Over and over and over instead of answering questions about two out of the three of us were returning donors. They interrupted us trying to watch the video MULTIPLE times after this, asked us why we didn't want to watch the video (We literally were) essentially began to babysit us. My last straw was after genuinely reading the info binder they gave you, the terrible pixie cut lady very aggressively told us to come get our binders and read them. The only person who answered our questions without being standoffish was the freaking security guard. (He didn't get called on us by any means, he happened to be standing there when 2 of us were looking for next steps) So on top of them being rude as hell to us, they also didn't even help us very much, and the security guard was able do more of their job than they were. I hope someone from management sees this because I would LOVE to have a little chat. There is no excuse for this behavior in a healthcare setting, and I would know, I'm a licensed phlebotomist who got proper training in class and common hospitality in life. Maybe take a note? (You guys blow...)

This is my only place I'll donate at they are fast and efficient plus extremely friendread more

My main issue is the massive wait times. I have spent upwards of two hours waiting in line here…read more This is due to the fact that there is only ever 1-2 at the most workers doing intake screening. Why have six booths but only ever at the most two employees doing screening? This creates a bottleneck and huge lines at intake screening. There are also some rude staff but thats the standard anywhere. Everything else is decent. Maybe hire a few more people?

Everyone was so great. This was my first time donating. Tasha and Dave walked me through the…read morescreening process and Sue was great about walking me through the process of donating the plasma as she inserted the needle. I highly recommend eating a full (healthy) meal before donating. I had not eaten enough and did not feel well during the donation process. The entire team took such great care of me. They made me feel like a priority, not a wrench in their day. I really appreciated their level of knowledge and care.

Literally have called me stupid for not knowing medical terms only nurses use and discriminated…read moremany times against me for having tattoos. This place is predator and a racket. Also they lower their prices almost every day. Yikes!

Rockwood/Multicare Urology Please do not go here unless you…read morecan get into Nelson. Whatever you do, do not go to Dr. Dirk Sypherd. The nan is a cretin, no social skills, bo communication on our questions and no discussion of what we were there for actually. I was referred there, Sypherd was my Dr. What happened in that office was obscene. Absolutely, no communication, no social skills at all. Literally, open your pants to examine penis and testicles, no idea why. Then a cursory bend over order on the table. He didnt ask if my wife wanted to step outside or anything. Evidently I was to tall for him and he didnt think of his stool, but he told me to bend my knees....so as I begin to do that, he uses his knee to hit the back of my knees causing me to drop down, while at the same time, he forcibly went up with the rectal exam, it was extremely painful and when he finished, he just dropped a moist towelettes on the table to clean up with. My wife was horrified, I was embarrassed and this Doc then told me I needed a biopsy and walked out. I asked to see another doc. .however they do not allow that, in fact i was told that i could see Dr. Nelson, but he wouldn't treat me, he would just answer any questions and then refer me out of network! In the end, I had my GP refer me to Spokane Urology. OMG, what a difference on everything, from the office staff, the nurses and Dr. Lance! I cannot say enough good about him. It was like night and day. Please go to Spokane Urology, you will not regret it at all!

Rockwood is a joke ...they make you beg to get a interview knowing the whole time they can't treat…read moreyou ...then they call saying they reviewed your records and your not a good instead of saying they don't have a oncologist that treats your type of cancer ... so if you enjoy waiting and being lied to Rockwood is for you .

The nurse on staff on Saturday was ready when I arrived, she confirmed my doctor's orders and…read moreinsurance quickly and got the blood drawn without really any pain. Very nicely done. Thank you!

I chose to use Incyte Diagnostics in Post Falls, ID within NW Specialty Hospital on 12/27/24 at my…read moreNW Dr's recommendation. This was to be a simple blood draw after 12-hours of fasting. This became a horrific event of gross incompetence. Having worked 3.5 years at a Michigan Blood Bank, I was well aware of the need to hydrate and did drink 32 oz of water with-in the hour prior. I arrived at 8:30 AM and only 2 patients were seated in the lobby ahead of me. I stood in front of the receptionist, who totally ignored my presence, for quite a while until another patient pointed out a kiosk. At 73 yrs old, technology is not your friend, but I stumbled through it. The receptionist continued to ignore me, she was NOT on the phone or in a conversation. When I was finally taken back by the phlebotomist, I described and showed her where, on my right arm, most people have had the best luck finding a good vein. I don't enjoy being stuck twice and this help almost always leads to getting a good stick the first time. Bottom line... I was stuck 10 times (3 on the inside of each elbow, and 2 on each hand), performed by 3 phlebotomists including the robot receptionist. I told them, I'm done!!! Then asked for their suggestions of 'next steps'. They offered nothing. I asked if they would do an ultrasound guided venipuncture. They stated they had never heard of such thing. I have left a message with my NW Dr... I would think most people, like myself, seeing you are within the walls of NW Hospital, assume you are NW employees. That should concern NW Specialty Hospital.

I love this store! They have worked really hard to organize everything so items are easier to find…read more They offer discounts based on the color of the tags on ea item and the colors rotate monthly. This is a discount store and Sometimes you have to spend time digging for what you need and although the prices have jumped up a bit, it's worth the dig! The staff are all very nice and helpful, but what they have to go thru on the computer to check a customer out is a little over the top. So expect a slow checkout, generally speaking. The stuff in the store doesnt sit long. New stuff is added daily and if you think you'll come back for an item tomorrow, after you think about it, you will miss out! Definately check them out if your doing any Remodeling, DIY Projects, Need a window or door,paint, scraps for crafting..I could go on and on!!

When Habitat For Humanity first opened it was an amazing concept. I have been to several of them…read moreacross the PNW and Inland NW. Sadly, they have become so expensive now, the prices are similar to "goodwill" or most often... worse. Used to go to this location quite regularly, now it's usually my last resort. A little "too big for it's britches" for my taste. Their home building program isn't exactly what it appears to be either, which is also a big deal breaker for me.