Ky at BioLife in Hayden, ID, makes the plasma donation so pleasant and easy. She is the consummate professional and always very cheerful and easy going. Having donated for almost a year, I have seen many phlebotomists and their interactions with me and others. Ky is a cut above. Thank you for a great experience! read more

No respect for peoples time, they miss their appointment time because they are so lackadaisical!! Lalla lalalala duh! read more

Fine then, I have twice reported an issue with disrespectful treatment by management and nursing staff And No one from corporate wants to contact me to address the situation as to why at 44 donations in a 6 month time frame I am deferred from donating because I made a simple request "Please do not spray bleach next to me while I am donating", so let's see how YELP assist me in informing everyone and I do mean Everyone who reads reviews about BioLife so called medical practices and customer service are lacking in respect and low class mentality BioLife staff treats their Donors! Would Not Refer, Will Not Return! read more

Went to Camp Hill PA facility to donate. Nurse "accidentally " inserted needle wrong for my wife. Next two weeks horrible with extreme discomfort and swelling. Pictures show total black and blue. No response from center. Multiple attempts. read more

The staff is real cool and super nice, but the bathrooms are mad gross. There's straight up poop on the wall and it's beyond dried on. I get it's a bathroom, but it also reeks of piss every time I go in. read more

BioLife Plasma Services - Dookie on the wall - Blood & Plasma Donation Centers Near Me - Hayden, Idaho

Large hematoma after donating. They're not trained well Obviously. This picture is from when he donated over a week ago. read more

BioLife Plasma Services - I'd think twice about donating my husbands arm a WEEK after donating. - Blood & Plasma Donation Centers Near Me - Hayden, Idaho

Care is fine. Long wait time is to be expected, but they never return phone calls. My husband and I have left countless voicemails but they never call back even after a month of waiting. read more

Very slow place. Staff are friendly but you need 3 hours. They need to figure things out and get organized

If you are going to email/ text instructions for first time doners you may want to include the fact you need to eat an hour prior to arriving so people don't waste their time. Funny I questioned the nurse on that, and she said that they don't post it so people don't lie??? So, for those of us that actually follow instructions we are penalized. Also, online it says for first time donors it will take up to two hours, well the nurse told me that it would be closer to 3-3.5 hours that is a big difference. Wish I would have read all the reviews on here first talking about wait times I would have never even attempted to donate. read more

The staff and the facility are really nice. The staff are professional and they work diligently the entire time they are there. However, they are severely understaffed and because of that the wait times are crazy. I donate quite often and every time I've spent 3+ hours in the facility. Usually the staff are so busy poking fingers and checking in first time donors that they won't greet anyone or check anyone in and instead everyone waits in the playroom until the questionnaire can be taken which leads to another line for finger poking which leads to another line to get a seat. Great place overall just hurting in manpower. read more

$115 for two donations per week? It takes over 2 hours endlessly in line.. This process has recently gone downhill.

I love the staff I think they are awesome and friendly! Ky is very sweet and makes you feel like she's your best friend. Actually I think we should be. All in all i think they rock. ​ read more

They are very nice, but it takes forever at this location. I've been 4 times, the first visit I won't count because it takes longer to enroll and everything, the second visit took just over 2 hours, the third took just under 2 hours and the fourth took right at 2 hours. The procedure itself only takes about 30 minutes, but standing in 2 separate lines for over 90 minutes is a lot. All 4 appointments were between 9:45-10:15am. read more

I love the staff here there all so sweet and nice, Lexie took care of me today and I had such a good experience as always. She is such a sweet person and I would recommend this location to anyone that's wanting to donate I definitely try to go in the morning though cause they are pretty busy during the day but the wait is worth it. And they always have promotions in your email or text so I'm always looking out for those to but 10/10 would recommend!:) read more

I have never been into a medical practice that has such attentive and friendly people in my life ! The people at Bio life everyone I had contact with treated me like a real person not a number or just a body ! And all the staff had smiles on their faces such a nice atmosphere to hang out in its contagious! I can't wait to go back to donate I felt so welcomed there ! Any questions I had they were more than happy to answer.Watching all the staff team work it in the back with donor patients made time fly by! Bio life you Rock ! Thank you for such a wonderful experience ! read more

staff are completely incompeten, Mormon, dicks. People are inexperienced and clueless. This place has no clue how to schedule people efficiently, or effectively, so plan on waiting in line for AT LEAST and hour after your appointment time to get your vitals taken, then wait some more for a station, then wait again to be hooked up, then, when you are all done with your donation, someone will eventually get around to unhooking you. read more

I can honestly say that I enjoy going to BioLife in Hayden. The people who work their that I have had interactions with have all been pleasant and helpful, a few of them I have gotten to know well enough that we kid and joke with each other. The place is always clean and bright, on rare occasions there will be trouble with the computer system, but the workers are always apologetic when that happens. Wait times are usually pretty minimal. I am happy that I can help by donating plasma. read more

When I first started donating, I could get in and out in an hour. For the past year. It has taken 2-3 hours to complete the process. They are scheduling so many appointments, and so many promotions, that for a 130pm appointment it took 2 1/2 hours and I got out at 4:15pm. I wanted to help solve the Covid pandemic, but it has come to the point where it is not worth my time and no longer worth the money. I was so pissed off today that I vowed not to return. Even The employees said they don't blame me for being upset. There is no excuse. A simple solution is to not allow so many appointments during the day. What is the director of this facility thinking? read more

Everyone was very nice and considerate! They helped me through the process of my physical and medical history. My examiner was very sweet and understanding of me trying to figure out my timeline. Everything was sterile and the front desk and physicians were very straight forward and nice:) read more

Let's start with the fact that they were nice. It was my first time trying to donate and they took me through all the paperwork then had one of their specialist check me for a vein only to tell me my vein isn't big enough. I was very upset that they took me through about 35 minutes of questions. Even taking my picture and fingerprint. I think they should check your vein first that way if they aren't big enough they don't waste your time and turn you away after getting all your information 1 hour wasted read more

So disappointed. I have been donating convalescent covid plasma for a few months now. But the hospitals aren't using it anymore so I decided I would come donate at Biolife instead. The staff seemed bothered by the people there and were in no rush. After an hour and a half of being there, I was disqualified based on old FDA Guidelines regarding time spent in Germany and CVD risk. Those guidelines were updated, with that section deleted, by the FDA one year ago!! And when I informed the MSS of this, she said she hadn't heard of that and treated me like I was lying. Unbelievable. read more

The needle in my arm was inserted incorrectly. After telling one of their staff that it hurt they removed the needle and put it in the other arm. I was sent home with an ice pack on my injured arm with no follow-up instructions. I lost full movement of my arm for three days. I had been laid off by my previous job and had to turn down an offer of work because I couldn't lift anything. In addition to losing the mobility of my left arm, I had a massive dark purple/red/yellow bruise over my entire bicep up to the shoulder and halfway up my forearm. When calling the nurse they didn't seem that concerned and told me it would go away in a few days. A week and a half later the bruise is still there. If you are short on money and are thinking of going to BioLife please reconsider. You will sign a waiver removing them from all responsibility and permanent nerve damage is possible. In my opinion, it's not worth it. read more

I was so excited to find a place to donate after moving. Before passing away from cancer, my dad so desperately depended on donations, so this has always been something near to my heart. After driving 20 min there, and spending about 40 min. registering, fingerprinting, signing releases, having a picture taken, etc. (all this has to be done onsite, cannot be done ahead of time online), I had a tech come up and determine within 2 minutes that "my vein wasn't large enough" to donate. I was told "sorry, come back in a month." Really?? I have been donating for 13 years and this was the first time I've been told that. Why wouldn't you test people veins before wasting so much of the donator's and front office staff's time?!? I thought about asking for a manger because I was taken so off guard by the whole experience, but just decided to donate elsewhere. Don't waste your time with this company- there's something fishy about their operation. read more

Extremely friendly staff even when training. Im a regular donor. This place is very clean and organized. My kids love the playroom. Good music selection too. Love the monthly specials. I always make my appointments online. Great place to help save lives and make some money. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Hayden, Idaho

Understaffed like you would believe, yet they are pushing promotions like crazy. Can almost never get an appointment. You can expect an hour delay getting threw the line and another 30 min to get disconnected. Maybe think about your clients vs the cash flow your bringing in. read more

Really good phlebotomists, really friendly, great donation center. They know what they are doing.

This place has new owners and what a difference they are fast and friendly you can tell the staffing is better.

Your staff in Hayden Idaho! needs to be Educated on uncontaious skin Issues like Psoriasis! When i first started going there I had no problems donating with my skin condition (Psoriasis)! Then I took a break for a couple years and when I went to donate today they tell me I have to have a questionnaire from my doctor! That is absolutely ridiculous and I truely felt like I was being discriminated against because of my skin condition! I could understand if were a blood disease but they are hereditary! Educate your staff please! read more

Recently moved and started donating at a new place. The new place isn't as 'modern' as BioLife but their staffs attitudes are so much better. It's nice to not feel like a burden while donating. I understand we all have days but some of the women at BioLife are rude and crappy attitudes all the time. They are in the that mood all the time. Some of the staff were great but most acted as if they didn't want me there. If someone is that unhappy with a job maybe they should get out of that field or find a different calling. read more

I donated last night and still haven't received my money! This is the 7th time this has happened.

Horrible services. First, they forgot me in the waiting room for 45 minutes. Then, after completing the long screening process, none of the people who could pronounce me eligible to donate were in the building. They told me I'd have to come back another day and REPEAT THE ENTIRE SCREENING PROCESS. They really bend over backwards to reject your donations. This was two and a half hours of my life for which I will not be paid a dime. Won't be going back. read more

Horrible. Just horrible. I don't even want to give one star. The "trained professionals" literally dug in my arms to find a vein, which caused a lot of pain. When I asked to speak to a manager afterwards, I got very rude service by the front desk. No manager was available, so I filed a written complaint, and was actually very nice about it, then the front desk receptionist told me "maybe you shouldn't come back then." I will NEVER go back and will tell everyone I know the same. read more

For the second time they missed my vain, then bruised my other vain, then they said I cant give till the bruises go away. I DONT THINK SOOOO Ill never go in this place again. My doctor thinks so too. read more

First and last time customer :/ scheduled an appointment at 6pm, set aside time and got there early to be told my documentation was insufficient. Had to reschedule same day and ran all over to get papers sent to me by email because I was told that would be okay. Nope... Had to make some more trips but luckily still go there in time (early again) for there last opening for the physical. As I'm getting ready the man at the counter tells me it will take 2 hours. Didn't know it would take that long but fine. Wait in the lobby a good 30 minutes hearing every employee complain that I'm there and I think 'when do they close?' Finally, I get started with the next following steps. The questioner... Jesus another 30 minutes or more idk doesn't matter, but what does matter is when I'm done I go in for the physical to be told to come back tomorrow and finish it up because they were closing. Glad I scheduled an appointment for today and moved things around on my day off and had to run all over the place to be told that my time isn't worth anything. Seriously, who has appointments as late as 7:30 if you close at 8?! AND why would they knowing have me even get started if it's going to take me 2 hours?! I didn't even get told that I would get to be getting to coming back 8:40... Not wasting my time there again. read more