There is no way to pay your bill in person. You will also be the one to have to navigate everything…read morewith your insurance. Every other healthcare bill I've ever had will always just accept your insurance card and then contact your insurance for you and get the information you need. Billing is also only handled through people in a different time zone with bad hours. I was also warned in the office that they stop picking up the phone after 4pm even though the bill says their working hours is 8am-5pm.

This is solely about the constant calls and nothing to do with the care team…read more The constant robotocalls feels like harrassment.I just got one while sleeping on Sunday morning saying something about an appointment. I don't have an appointment. I have a referral to make one in February of next year. There was no action to take, just the robot . On Sunday. When they are closed. The last time I had an appointment they called constantly with reminders. While I was at work, sleeping, on weekends. Not actually calling for information just constant robot reminders. I know there is no other choice here for imaging but this is a real PIA

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

My visit went well at the Post Falls clinic. Every person I encountered was kind and professional…read more My expectations were exceeded for my appointment. I felt like I was able to discuss my concerns, & come up with solutions moving forward. My punch biopsy was surprisingly pain free. Overall a good experience & I plan to come back!

I received a bill in the mail for $45 from NI Dermatolgy for a "No Show"…read morei have not been to NI Dermatology in 6 months. I never was notified of an appointment by phone, email, or postal mail. So I could never confirm an appointment. I was not shown any courtesy. I have contacted NI Dermatolgy 4 times and they will not return my calls, I can never speak to a human, always have to leave a voicemail message. I will never go to NI Dermatology again.

Such an amazing place! Trina and her husband are so unbelievably sweet. It's my first pregnancy and…read morethey made me feel so freaking safe and comfortable! Very affordable as well! I highly recommend this beautiful business

Cannot say enough for this business! Hands down, THE best ultrasound I've ever had, and I've had…read moremany! They were so kind, helpful, and knowledgeable, and they truly care about you. Absolutely the best!! They had a great play area for the kids, and very comfortable/spacious ultrasound room with plenty of space for the whole family, and a large projector for everyone to see :)

Takes forever to schedule an appointment, 7 months to be exact. Staff is condescending and rush…read moreyou. Dr Brittney Urso spent all but 5 minutes examining me didn't want to see any photos of my rashes, seemed incredibly inconvenienced that I was even there. Rushed out the door. I wasn't asked if I had any other concerns or questions. Don't waste your time go somewhere else. Felt like a high school in there.

I've tried a few dermatologists in the area and am grateful I finally stumbled upon Dermatology…read moreSpecialists of Spokane. I've always had great experiences here and feel like the care and attention I receive from Dr. Urso is top notch. She's professional, knowledgeable and fast, and I trust her and her team with my health-which is something I never felt in other offices. The receptionists seem to be hit or miss when it comes to their level of friendliness but I'll ignore that for the quality medical team.