While this review is listed under Bonfils Blood Center, 3113 28th Street, this location is a blood…read moredonation center called Vitalant. On the first try to make an appointment through the website there was a note saying they weren't accepting appointments but they would accept walk-ins. When I arrived at the storefront/office I was told they only accepted appointments, not walk-ins ?????? OK, I went home and tried the website again, selecting different dates until it would accept an appointment. Showed up 5 minutes before my appointment. An hour and 20 minutes later people with appointments earlier than me were still waiting. Technicians appeared to be available but no place to service the donors. I overhead a technician saying he needed a break for lunch...that was at 4:15P. Even though they take email-address/mobile number on the website when making the appointment, no one called/txt'd/emailed about running behind schedule. From the looks of the way the office was run, I'd guess this was a 'normal' day...stacking up the donors with multi-hour waits. I left. I'll try to donate through an organization that can match their capacity/throughput with their reservation system.

If you can pass the many screenings to be eligible to donate blood, this is the best place to do…read moreit. The staff are friendly and welcoming and professional. I got over my issues with needles by donating blood in a friendly environment and it makes me feel good doing it.

I am so underwhelmed with this location since Bonfils became Vitalant. I'm trying again because I…read morewant to give blood. I received no greeting when I arrived. How difficult is it to acknowledge someone's arrival and indicate you'll be helped shortly. Not hard at all. I've been here for eleven minutes. Waiting room is depressing. My appointment time has come and gone. No acknowledgement that I'm here. I left the building the last time I came because I was ignored. I may do it again. Donors are your life's blood (pun intended). This location used to be such a joyful place to come and donate. I donated for years. Staff was friendly and appreciative. Now they are rude and evasive. I left again. Never to return.

I had the best experience at Vialant in Boulder yesterday. I have not always had great times,…read moresometimes ending up with lots of bruising and feeling light headed and ill. Yesterday I enjoyed the entire experience, including each staff member with whom I interacted. I do agree that I am called way too often, but I also know how low our blood supply is running. I would make appointments way in the future if my travel schedule wasn't so full. But this great experience will guarantee I return soon.

If your black don't come to this location they treat like your time isn't as important as everyone…read moreelse more than once after they seat me in a chair that will seat people after me and they quirks stick them first making my donation longer then those who came in after me can't wait till I find another center to donate at again if you black don't come here

This specific location has what I need from it. Almost all the workers are friendly to converse…read morewith. They have good camaraderie between each other and after my first donation where I had to wait for a very long time since it was busy, the 2nd 3rd and 4th experiences have been more than adequate. I get in, get checked and leave within an hour and a half, noting that it takes 45 min to donate itself.

They have changed their name to vitalant. Destiny took care of me and we were in and out as fast as…read morefast can be. You have blood and you should give it, people need it and it's easy for you to replenish. Oh, the also have great snacks as you wait your 15 minutes after that

I came here as a first time blood donor. The staff was super professional and caring from handling…read morethe paper work to after care institutions. Will definitely be donating here again! Also, note to first-time donors: it's way worse if you psych yourself out. The needle itself really doesn't hurt and the staff took great care of me when I felt fuzzy after. The whole process, including filling out forms, only took a little over a half hour. If you're on the fence about donating, know that the needle is nothing to fear for an incredibly positive and worthwhile experience.

Awful! Don't trust them . Only talk to a manager. I got ReeceUnfriendly and unprofessional. She…read morelied multiple times contradicting what managers have told me personally. When I confronted her she double down and said "It's always been that way." Although I was there for almost 3 hrs. Everyone EXCPET Reece was professional.

For the most part, my experiences donating here have been really good. I used to only trust Noah…read moreenough to poke me but the staff now is really competent, confident, and comforting. I talked to TJ yesterday and he was really funny and good at what he does. The nurses here always follow up with me after a bad experience (pull being too fast, needle moved around too much, etc.). They provide me water and a snack after appointments like this, and have even called me around when I said I'd be home to see if I'm feeling better. You can't teach someone to care truly care about their clients like this, so it's amazing they hire people who are compassionate and just good. The only catch here is the wait time, but that's to be expected at any plasma center you go to. You wait when you donate plasma, blood, an organ, whatever. I don't mind it and I take the wait into consideration when scheduling my appointment time, which I am thankful people do here. I have been to other centers and even with a similar line, it takes significantly longer because they do not schedule staff according to how many people will be there, as they have no idea. Another thing: coupons are personalized and sent to your email now. If you are returning, you'll get one for extra pay after about 4 months. The staff was not able to tell me that. If you want to know specifics about pay- speak to a manager. The staff does not know about these things and has assumed and given me wrong information.

I've gone to CSL in Arvada on and off for about 7 years. I've also donated at Biomat and BioLife at…read morevarious times over the years. They all have their pros/cons. Let me first say that Robert, who works at CSL in Arvada has ALWAYS been friendly, professional and kind and does a great job. He's been there for years and is my favorite staff member of ANY of the donation centers that I have ever been to. I just started going back to CSL and both Robert and the manager (her name escapes me) both remembered me after having not been going there (going somewhere else) for the last two years. So, that is a major PRO and both of those people deserve kudos for that level of service to a previously very loyal donor. They both get 5 stars...hand down! Also, a positive is that CSL updated their plasmaphoresis machines a couple years ago and the newer ones (Rika) are much faster than the older ones and the filter doesn't clog like on the old ones which slows down your whole donation process, so the new machines definitely decrease your overall donation time...that is also a huge PRO. I can usually get through my full donation (over 800 mL) in under 1/2 hour. The older machines (still used at Biomat) take me about 50 minutes on average and can clog in the filter which slows is down even further. Here is why I only give CSL as a whole 3 stars: CSL still has the same issue they've always had...no designated front desk staff to answer the phone and manage the new donor process and too few people doing screenings to keep the line moving at a steady pace. So, instead the screeners and/or nurses have to do their job AND float back and forth to the front desk to answer phones, do walk ins, manage new donors....and you can see/feel the stress they are unnecessarily placed under to handle all of that as well as the stress for return and new donors who have to wait...and wait...and wait, sometimes for unnecessarily long. Every other donation center I've ever been to ALWAYS has at least one if not two front desk staff at all times. There is no reason CSL can't, too....for the love of god pay them more if you have to...it is highly unprofessional for a medical center of any kind to be run that way. I'm sure that has less to do with the staff who have been loyally doing their job there for years and KNOW full well the limitations and stress this system places on all of the staff, and more to do with corporate BS preventing this place from paying more and getting a few QUALITY front desk staff. So, no criticism of the current staff...but total criticism to CSL corporate....DO BETTER! My last criticism is the occasional screener (not all of them, but some) who takes WAY too long to do a simple screening while everyone else in line is pulling their hair out in frustration while the screener and donor chit chat for 10 minutes. It should only take about 4 minutes per donor to do a simple screening, and I've seen the occasional screener take twice that long on every single donor or longer...which means if you're the 8th person standing in line, you're going to wait an extra 30 minutes just to get screened. Of course, how bad of a problem that is depends on how busy it is and since CSL does a walk-in only, no appointment system you may walk in one day to no line at all and get through pretty quickly and another day to a line that goes out to the door. That can be very frustrating because you can't plan your day around not knowing how long your total donation time will be. That being said, a huge criticism of BioLife is that they DO use an appointment system but they don't limit the number of people who can sign up at any given time. So, you show up on time for your scheduled appointment and you're still the 10thh person in line and it takes just as long...if you're going to use an appointment system, then LIMIT how many people can sign up in any 15 minute time slot. Otherwise, what is the point???? If that time slot fills up, then you have to sign up earlier or later and that will spread people out enough so that the line doesn't get too long. I HATED that about BioLife. Go read the reviews for them and you'll see countless reviews stating that criticism.

I had left the former negative review, but that was truthful, about this donor location. I actually…read morereturned twice after that review, and it seemed the manager lady had some sort of vendetta-- maybe she was angry at my truthful review. I'd advise NOT going to this location to donate. The RNs are good, most of the staff on-site are nice; some phelobotomists ARE NOT so be careful to avoid those (see my first review). The Manager seemed to wait until my donation was completed, had already promised to provide $75 for my last promo donation, but only provided $68, so she didn't follow through, and this was twice after I had asked her directly. All I know is I'd Not recommend this donation location or try BioLife. Avoid this location. Avoid this place altogether and go to BioLife.

Donated plasma for my first time and the experience was incredible. The staff were all wonderful…read moreand provided clear instructions. The staff was kind, ensured that I was comfortable, and fully answered all my questions. Since it was the first donation, the setup process took longer than usual, but it was still only 2-2.5 hours like they said. Would definitely recommend!

Do not even consider going here. I waited 3 hours as a new donor just to get denied after passing…read moreeverything due to me having pots. I brought a cardiologist note clearing me for donation from my md and the nurse has the audacity to deny me after i was cleared by my doctor who has treated me for 2 years. The idiotic nurse said my pots cant be treated it has to be cured. Someone mind telling me how on gods green earth do you cure a chronic illness? Apparently i learned today that a nurse who looked at me for 3 minutes knows more than my cardiologist of over 2 years.

Great place!! Great people courteous .... professional they a great crew wouldn't go anywhere else…read moreclean place fast efficient!!! All around. Win win!!

Love this place! People are so nice and caring! Very clean and quite and well kept,best place to…read moredonate!

Staff is very friendly and informative. Makes sure you comfortable. Process does not take very…read morelong, and they make it as painless as possible. I like the feeling of helping others and with their blood mobile that comes to Windsor, it makes it very easy to make appointments around my schedule without the drive. I like that they text me when my blood is being used. Gives me a great feeling and glad I donated for that person in need.

Super nice people here! Donating blood is crucial to help many people, if you are willing and able,…read morethis location is professionally staffed and comfortable. And when you finish, they have snacks!

A very bad experience at this location, with one person in particular…read more Not a hello, very rude and demanding like I am a criminal. Just wanted to help someone with my donation, not looking for any raffle or gift card. But the donation didn't happen today. I could not take the bad attitude. Will find a different place to make my donation. This should be a pleasant experience, not one like I had.

A great way to celebrate the Season of Giving is to donate blood, and no Better place to do it than…read morevitalant blood bank in Parker. The Team here ensues you have a wonderful time and they are very safe and professional making your contribution an easy thing to do.