Been coming to the Longmont location for over 2 years now. The donation process has gotten a lot better in that time. Instead of long wait times to get started, you can pretty much sign in and be seen within 5 minutes. The staff is incredibly friendly. Once you get settled, they're always checking in you to make sure that things are going well. If any questions are needed to be answered, they are able to do soaks if not, they will find someone who can within minutes. I enjoy coming to BioLife Longmont and can see me continuing to do so for quite some time. If you're considering donating plasma, this is the place to go. read more

Do not come here. I came back as a lapse donor (previously donated a year ago) and the place has gone down hill and is incredibly unorganized. I made my appointment for 1 and they didn't see me until an hour later at 2. Not sure what the purpose of appointment slots is when they make you wait an hour to just check vitals. When i finally got saw the staff didn't seem to know what they were doing. The woman at the front desk had told me I didn't need proof of address because I was a lapse donor, then when I was seen the staff member told me I did need it. I told her what the previous member had said and it took 15 minutes of reseating and back and forth for them to finally take my vitals. After, I took the questionnaire and went to the waiting area for physical as they told me. Then I got intercepted and told to stand by the door (which i did) then the physician had told me I actually needed to sit in the chairs. I had been waiting 2.5 hours at this point for vitals and questionnaire, just for them to do the physical for a woman who had gotten there 40 minutes after me. (Not sure if their mistake in telling me to stand by the door then pushed me to the bottom of the line or what happened). I finally got saw after 3 hours, This was actually the worst experience I've ever had donating with disorganization, staff not seeming to know how to do their job, and waiting. I have donated at CSL before and Biolife and my previous time and biolife was better, However. The place seems to have gone downhill since then. Would not recommend donating here unless you want to wait 5 hours, be shuffled around by staff telling you different things, and see people arriving after you get to go first. read more

If your black don't come to this location they treat like your time isn't as important as everyone else more than once after they seat me in a chair that will seat people after me and they quirks stick them first making my donation longer then those who came in after me can't wait till I find another center to donate at again if you black don't come here read more

This specific location has what I need from it. Almost all the workers are friendly to converse with. They have good camaraderie between each other and after my first donation where I had to wait for a very long time since it was busy, the 2nd 3rd and 4th experiences have been more than adequate. I get in, get checked and leave within an hour and a half, noting that it takes 45 min to donate itself. read more

I am writing this from a bed an hour after my appointment time, still waiting to have the machine set up, let alone getting started. I just started coming back after a couple years and it's clear that the facility is severely understaffed - as indicated by the other reviews I just finished reading. My time is more valuable than what they're paying, especially once you take into account wait times. It's ridiculous how the company has been responding with an identical rote message to every bad review regarding this issue for the past year or more, instead of actually fixing the problem. I'm about to leave and call this a huge waste of time. Shame. Edited to add: when they started setting up someone who had been waiting half the time I had been waiting, and mumbled something about just doing what she was told when I called her on it, I did walk out. And will not go back. read more

I've been several times now. The process is relatively easy and the location is clean and well maintained. The reason I didn't give it 5 stars is because many of the techs are unfriendly. They're so busy they don't even look you in the eye. read more

The nurse here was rude and turned me away after she incorrectly put something in on my chart which causes me to be unable to donate for a year. I came back after yesterday, where I sat for an hour waiting to be seen, needed a physical + donation, but it was 6:15 and 5 people let in front of me , the center closing at 7pm. I do not recommend this place and urge you to go somewhere where they value their donors. read more

My experience at the Longmont location left me disappointed and frustrated. I arrived with the intention of becoming part of their donor program, only to be turned away (after one hour of providing personal data and information) due to my sexual orientation as a gay male. Despite being informed of efforts to be more inclusive of the LGBT+ community, I was told I could only participate if I abstained from sexual activity for 90 days before each donation--a requirement that is both unreasonable and discriminatory. As a married and monogamous man of 15 years, 4 months, and 20 days, I find these practices outdated and unacceptable. It's disheartening to encounter such barriers, especially when the U.S. Food and Drug Administration has recommended individual risk-based assessments for blood donor eligibility - meaning these blanket practices of dismissing all sexually active LGBT+, regardless of their sexual practices, is a decision of BioLife as a corporation. BioLife is willing to harvest and profit off donations, as long as they are not required to be inclusive. I want to emphasize that the staff at the Longmont location were all wonderful, and it's unfortunate that I couldn't continue with the process despite their professionalism. read more

My first experience with this organization and it has been wonderful! Yes the wait was long but I saw the only nurse on staff helping from the front desk all through each step of the process. The employees were very helpful and informative. They were apologetic about the extended wait time and I was very appreciative to them. If anyone is considering donating plasma I would definitely recommend this place. read more

Do not go here if you're a queer person they ate discriminationtory I wasn't aware of this but if you have same sex relations they will deny you I made it all the way to the evaluation they had me sitting there for over an hour waiting after that they waited until the end of the evaluation to tell me they couldn't take my blood due to company policies and when she the nurse asked if I had sexual relations with another man she gave me a weird look when I said yes? Not only that, they also ate discriminatory towards people with depression turning them away even if they have no substance use issues or anything. Some of the employees were nice while others were two-faced. I recommend not wasting your time. read more

BioLife is a discriminatory ANTI-LGBTQ company! There so called anti discrimination policy on there website is a total sham, especially if you're a gay man. They claim that anyone regardless of race gender or sexual orientation can donate but this is not the case. I went in the other day as a new donor. Spent almost 2 hours there going through prescreening, questionnaires, and then finally meeting with a nurse who told me I was not eligible to donate because I've been intimate with my male partner in the last 3 months! The ironic thing is that I am completely monogamous with my partner, and before you are approved to donate plasma, they test your blood for HIV, so essentially, I am being discriminated against because I have been intimate with a male partner. I understand that HIV needs to be taken very seriously in these matters. However, I was still denied despite the fact that they test your blood and I do not have HIV. The FDA changed the rule in May saying gay men now can donate blood. BioLife hasn't gotten around to updating there policy which is super discriminatory. I spoke with there manager and they weren't even able to offer me any compensation for wasting my time. If you're gay, or even a member of the LGBTQ community DO NOT support this company. They are not transparent and should've told me there policy upfront. The only reason I went in was because I knew the FDA policy was updated. Essentially if I had wanted to donate I would've had to lie. Which I could've done but felt inauthentic to my identity. I will never be returning here. read more

A BioLife staff member was struggling to withdraw blood from my finger during the physical process so she asked her co-worker (a much nicer employee) & she came right over, straightened my arm out some, & had the container full in 2 seconds flat YET the first woman was still convinced I was severely dehydrated. She gave me a lunchable, a protein shake, & a bottle of water. Pretty irritated with the whole thing already, I did as I was told. Eventually, the first woman said that she wanted to have my arms checked before I could donate, which at first I did not understand even slightly. Long story short, it became VERY APPARENT that the man was searching for needle marks, track marks, what ever you call it. Any person with eyes can look at my arms & see CLEARLY that Ive never once in my life used ANYTHING intravenously. So...... right about this time, once I was sufficiently offended, I did what I'm gonna do every time someone treats me like this just because I'm wearing a Death Row Records t shirt & Jordans....... Let people know. I mean, will people ever stop assuming everybody is a thug life junkie because they're not a polo wearing little bitch boy fauxhawk college student. Some of us grown men have to physically work at their job, not sit at a fucking computer judging whether or not someone is dopefucked within 30 seconds of meeting them. You people are what's wrong with this world. Oh, I almost forgot... the review. I left a review on Google saying pretty much all this same stuff, & earlier today, I received a "permanent deferral" FOR WHAT?! Telling the truth? It really doesn't matter tho, they can all eat my ass. I wouldn't go back if they paid 11,000, so they can keep that 1100. Can't stand that shit man. So fucking stupid. read more

out of the 4 times I have donated, each experience begins with a minimum of a 60 minute wait for the initial vitals and finger stick. Most often there is only 1 employee assigned to this task with a line of awaiting donors that wraps throughout the building. The actual donation process is usually streamlined and takes another 60 minutes. expect to be here for a minimum of 2 hours. Your appointment time means nothing. read more

I've been coming here for over a month and the experience has been great. My only complaint is that it can be slow, but they are understaffed (which to be fair most workplaces are). The staff are very friendly and you can tell that they care. I've had a lot of fun small talk with the staff and they're always pleasant even if they are having a tough day. I plan on making this my main plasma donation center forever. read more

Both times visting this place went great! All the steps needed to donate a great because they all (staff,nurse etc.) want to make sure you really do know what your doing and if you really want to he'll and donate. It took me a littel to understand the steps and the understanding of donating plasma. But after looking at my folder given to me (1st visit you get a folder with information on biolife) I read through it and the help of the staff also answered my questions and helped me understand it better. The only thing I would recommend is to make sure that the staff cleans the chairs (super comfy) used for the patient's. I did see some of the staff wipe it down others didn't. Other than that everything went great and the staff is very friendly and attentive. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Longmont, Colorado

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I waited over 20 minutes to be helped, no one came. There was someone at the front desk but they left for some reason? It would have been helpful if someone told me that they would get to me when they could, but I was literally just ignored. I'm going to go to CSL plasma in the future even though they pay less. read more

I've been coming here for years, and recently they've started to decline in service and time. I am currently in a donation bed after being here for 1 hour and 50 minutes. I expressed my frustration to the phlebotomist, and his response is, "Well you don't have to donate, you can just walk out." Not "thank you for your donation, or thanks for your patience." Or even staying quiet would've been better. Don't come here unless you have time to waste and like rude people. read more

I've been donating for a year and a half now. It used to be great coming here. Staff are all friendly and compassionate. But they are seriously understaffed. The past month has been awful. The line wraps around the desk. I drive out of my way to donate because I wanted to replete what my patients need. I'm sad to say , I'm planning on going elsewhere. read more

I love going to this place. Only place I can say I love going to go get stabbed lol. Big props to that girl Danielle who works on the floor and sometimes at the front counter. She's always busting but and always seems to have a great mood when I see her. Amazing worker and amazing place thanks guys read more

love this place! Staff is kind and friendly. Sure, sometimes there is a line. But then again I come right after work, like everyone else. But it's for a good cause! The worst part is having to hear people in line complain LOUDLY about having to wait in line. If you hate lines its probably not the best place for you. If you enjoy donating to people in need, even if you wait slightly longer than expected, highly recommended. read more

1.5 hrs wait for a bed. WHY doesn't the scheduling app correlate with staff availability? Not rocket science. read more

So I have been donating for about three months or so. Today I lined up a babysitter and took time out of my busy day to come donate. I forgot my book in the car. I hadn't even seen a nurse yet but because I went to my car they literally kicked me out. What exactly they thought I did in three seconds I have no clue. I will not be returning. read more

Staff was rude and pushy, they gave no indication of what I should bring to my first appointment and physical, and they need you to have proof of social security, and that can only be in form of a social security card apparently, so if it's written on your birth certificate you're out of luck. Since I went in completely unprepared because I sent me no information on what to do the night before or the morning of to prepare they force-fed me and made me chug a bunch of water, that wasn't too bad but it would have been nice to have had something that wasn't passed its expiration date. They then proceeded to deny me a chance to donate after all of that because I have eczema. It was not worth the drive to Longmont from Westminster for that, it would have been worth it if I could have donated. read more

The system for checking in donors really really is lacking. In a room of 30 plus donors they only had 1 person checking everyone in and doing initial vitals. read more

The easiest money I'll ever make. The staff are generally friendly and professional. However, I've been going for two years and have noticed a drop in the level of service since the new management took over. The focus on speed and volume seems to have put a lot of pressure on the phlebotomists, and their stress-levels sometimes have a negative impact on my experience there. THIS COMMENT SHOULD IN NO WAY BE TAKEN AS a CRITICISM OF THE STAFF. They are required to perform a challenging and complex set of biotechnical tasks for low pay. They should not be burdened with undue performance pressures coming down from a greedy corporate management culture. read more

Extraordinary wait times despite online booking system. 1-2 hrs wait to donate. New donors get paid well the first month, regular donors exploited for their time. Watch here why the long wait times: https://youtube.com/shorts/PJ0WtOyW0XA?feature=share read more

Absolutely love this place! I go twice a week, and have been going for a year and a half. Any staff that I have ever had interaction with is nice. I know many of them by name, and some of the staff know me by name. I want to say something about the couple of negative reviews. Sometimes it may take a little longer than other times, sometimes there are emergencies with other donors, be patient, remember they're the ones sticking your arm! Next the lady that was mad cause of leaving to get her book, you are not the exception to the rule. They tell you that day 1. Follow the rules! Thanks so much for a great experience BioLife Longmont! read more

I've been donating plasma for a few years across two states, and I've never had a bad interaction until now. Not reaction but interaction with staff. I came in to donate in about halfway through my donation my arm started pinching and burning. Immediately i started looking around for someone to tell. Trying not to be the person that yells across the room. I try to wave down multiple members of staff with no success. After almost 3 rounds of pump and return, with tears in my eyes, I was able to flag down the girl that initially stuck me. At this point I'm in so much pain that I'm frantic to get it to stop squeezing and just get it out of my arm in general. I told her my arm was pinching and burning, and that I would really like to have it removed, she may have mumbled hold on but I'm almost positive she said nothing and walked away. (I was later told that she is not trained on adjusting needles, which is okay but some simple communication would have went a very long way as I had been very visibly sitting in pain for quite some time at that point) The girl that she went to go get was not very pleasant granted at this point I'm pretty frustrated because when I was able to finally flag somebody down and tell them what was going on they just walked away. Note, I was frustrated but not yelling. This new woman explains that she's going to adjust the needle and I explained to her multiple times that I don't want it adjusted that the area is already super irritated I want it removed I don't care about getting the saline. She refused to allow me to stop my donation against my repeated wishes and readjusted the needle. As if that wasn't bad enough she then proceeded to tell me that she was going to be putting me on probation for behavior and next time it happens I would not be allowed to donate again. Why was there no offer to place the needle into the other arm? Correct me if I'm wrong but is there not initial paper work stating that donations can be stopped at anytime or any reason? Years ago during my very first donation a needle was "readjusted" incorrectly and caused nerve soreness for months so you can imagine how upset I am to have worked past that mistrust just to go into a donation tonight and be refused a request to terminate donation because of pain and then forced to sit through a readjustment as I pray she does it correctly. I had a promotion going and talked myself into donating but safe to say I will not be donating again in general solely because of this girl. Every other staff member, minus the girl that did the readjustment, was very pleasant including the girl that initially stuck me. read more

Today was my first donation. All the staff people were very friendly and helpful. I felt confident about the safety of the process. Unfortunately, I got sick about halfway through my donation. My phlebotomist was very attentive and explained that it happens sometimes for first time donors. They took the situation seriously, which I appreciated. Despite getting sick, I think I will try it again, just because the staff was so nice. read more

Terrible customer service. I get told I will be getting a call from them to approve my donation and I didn't hear from them for two weeks. Had to call over ten times to get somebody on the phone. When I finally did get a hold of somebody they informed me I still want not allowed to donate because I had filled out a form wrong. Nobody called to tell me this I had to call them. Have been trying to donate for two months due to lack of care from them read more

Do not go here is you have a disability. They took all my vital information social security card and number drivers license address both physical and mailing and thumb print. Then asked several questions about my legal service dog in violation of ADA law seemed fine but then demanded paperwork to prove she was a service dog. My disability is not physical in nature. I have given plasma in the past at other places no problem. After they asked all the questions and demanded from me illegal paperwork I explained they were in violation of ADA law and they said it didn't matter. I asked them to erase all vital information they took and they refused. I asked for the names of the people I had spoken to as I wanted to file a complaint they refused yet had no trouble taking my information when all I wanted was first names and my information wiped from their data base they threatened to have the police come and take me away because I kept asking for the information. I didn't do a thing wrong but threatening me was absolutely not okay when all I wanted was their names so I could life a complaint. I am so beyond hurt and angry I can't believe they would treat people this way. Again my disability is trauma they even asked me what triggered me before telling me I couldn't donate and it has nothing to do with needles etc I was raped and among other things. I felt threatened and was afraid. I will be filing a complaint although I'm sure nothing will be done since they refused to tell me their names.worst and scariest access challenge I have ever had. I was afraid of the police took me not that they ever showed up mind you but if they had and came up with a story and took me to the police station my dog or I could of been hurt and separated. Oh and by the way trauma is not a blood transferable disease! read more

I have been donating about a year now. The facility is always impeccably clean, the staff responding in need to the clientele (friendly and chatty, or very business like). They do a great job explaining the whole process. The extra money is nice and I have not done as much pleasure reading in my adult life as I have since I started donating. The collection is based on weight and takes about an hour. The hardest part is keeping the 7 day separation between the front donations. The first couple of times you might feel tired, but your body acclimates. At least that was my experience. read more

This staff is incredibly picky(2 associates to be specific), I think they sometimes look for reasons to not let you donate plasma!!! It all happens around closing time, maybe they just want to go home, but they deny you for the most ridiculous reasons where other locations will do it ever time. I made an appointment for the morning so we will see if it is any different. read more

Lately I've noticed staff being incredibly rude to patients. Not all staff. Some of the staff is wonderful! We loved all the ladies that worked in the child watch area so it made it worth it to come because my girls had fun. But there are a few select people that work all the time that are very condescending toward patients. Then they stopped offering child watch on a regular basis. The spots that they do offer fill up SO fast, it's impossible to get an appointment now! I've been trying for two months with out any luck. I'd been donating here for over a year, but unfortunately I don't think I'll be back. It's not worth the frustration of trying to get an appointment and dealing with rude staff. read more

Employees don't have any sense of urgency or concern. Equipment seems to malfunction more often than not.

I received an email that said they were offering $10 more per donation. When we went and were done, they shorted us $10. I called and they said they changed the donations from $30 1st donation / $40 second, to $20 first / $50 second. You might want to call and ask what they are giving before donating so you don't get an unpleasant surprise like I did. I was expecting $40 and received $20. I was expecting it to be more because of the promotional email I received and not LESS. Argh! read more

My first donation went so well that I decided to keep coming back. I have not had a bad experience here at all. I have been a donor for a couple months now and I have to say, the staff is amazing! The process can take a while, but that is no reason for that to cause low reviews. I am going to keep coming and referring people. You save lives and make a few extra bucks in the process. It is a win-win! read more

Wow. This staff is phenomenal. I had a "hiccup" while donating, I didn't have enough food in me before donating and caused me to almost faint twice. The nurse Rachel was outstanding. The entire staff was outstanding and so understanding. read more