I received a bill from Boulder Radiologists for imaging performed through Boulder Community Health,…read moreeven though I never visited Boulder Radiologists directly and was not told I would receive a separate bill from them. I have repeatedly tried to get a written explanation of the charges. Their online contact form does not provide a copy or confirmation of messages submitted, the billing email address does not accept replies, and their advertised live chat was not working when I tried to use it. The statement also shows that one insurance claim is still marked "Insurance Pending," yet they are already sending a "Final Statement" asking for payment. My issue is not the small balance itself. It is the lack of transparency, the contradictory billing status, and the difficulty getting any written response from the company.

Boulder Radiogists: Their imaging service itself is highly professional but their billing and…read morepayment services are outsourced and absolutely broken with minimal customer support. If you have a choice get imaging at another hospital not here, it is that bad!

I was unsure on how to rate this because I have been going to the BMC since I was born. Dr fries is…read moreamazing, saw him for 18yrs and then after Dr. seigfried who is by far the BEST Dr I have ever seen! Been too her for the last 12 yrs with out complaint! She has taken care of me and my family since then. Dr Seigfried's nurse Kristine is by far the best in the building! She and dr seigfried are genuine, kind, gentle and treat you like family. The reason I am putting this some what poor review is because of a recent encounter with the family practice department reception desk. Specifically Gwen, my husband needed an rx picked up and I was told to pick up at foothills location. Well by the time I arrived and realized it was supposed to be broadway it was 4:45. I had asked the receptionist Julie if she wouldn't mind calling the broadway location to let them know I'm on my way but to leave it downstairs to be picked up at urgent care. Well the phones were turned off as if the facility was closed... Julie the very nice and helpful receptionist at foothills was very unhappy that she even could not get through on the phones so she went in the back and figured out how to get through. When she did finally reach someone she was told that wasn't an option and that I would have to pick it up the following day. The thing is my husband was in need of this medication and could not wait until tmrw. Julie was very frustrated and handed the phone to me and I discussed the importance to Gwen over and over again. She ended up asking for advice from someone still in the office. She returned with "I can do this just this one time but in the future this will not happen!" I understand this but it was not my fault I was told the wrong location and it was not my fault that she turned the phones off at a quarter till 5! Absolutely unprofessional to turn the phones off to a dept that is supposed to be open until 5PM!!!!! I tried to call on my way to check and it kept circulating prompts! I am very very disappointed and very unhappy with this situation. If I had never been to the BMC I would have given 1 star.

Since my review both my daughter's and husband's Dr's have left BMC, you would have to ask why…read morethey are all leaving. My husband called to get a new PCP and they said sorry we don't have any available for you! He's been with them for 20years! So now he is left with finding another PCP, he found his old one at UC Health in Denver. I left meself and found a Direct Primary Care Physician, she is brilliant and I can contact her whenever I want or get a prescription filled the same day, all for 1 cost. BMC is atrocious the way they treat patients and loyalty.

I really appreciate BCH - It has the feeling of a community-based and supported institution - a…read morerarity for hospitals these days. I have seen several providers - all excellent. Highly recommend!

I sent my 18 year-old twins in for an annual exam and they didn't give them the meningicoccal…read morevaccine you need to go to college, so I made a nurse's appointment for today to have the vaccine given. After sitting there for 15 min, I was told we had to wait for a provider to put the order in but our doctor wasn't here today so they were trying to get another provider to put it in. I am so frustrated.

Our family has trusted Dr. Yvonne Weber, Dr. Christina Weber, and their team for over 15 years, and…read morewe couldn't recommend them more highly! They are kind, thorough, and truly listen--always taking the time to ask the right questions, explain conditions clearly, and provide written recommendations for next steps. Whether addressing foot pain or more complex concerns, they make sure we feel heard and cared for. Their dedication and expertise have made a real difference for our family, and we are grateful for their outstanding care.

We have seen Dr. Yvonne Weber twice now for a foot and ankle injury that my 12 year old sustained…read more We've had thorough exams and exceptional care both times, and she's been very attentive in answering questions and educating us. We've also only had very pleasant interactions with the front desk/administrative staff; however, we are self-pay so I don't have any feedback on dealing with billing or insurance. I highly recommend Dr Weber and her practice for attentive, quality care.

I received a botched surgery result from Dr. Roesner after trusting him to correct discrepancies…read morebetween my breasts resulting from breast cancer treatment 10 years ago. I have suffered. I was left malformed and needing a corrective surgery to fix what had been done to me. I sought, and received care from another local plastic surgeon. I have had one surgery to fix the botched surgery from Roesner and will be needing another to be performed in 2027 to get anywhere near back to semi-normal. Being nice is not the end all.

I strongly recommend AURA Advanced Plastic Surgery in Boulder, the practice of Nathan Roesner, a…read moreDoctor of Osteopathy (an MD who treats the whole patient), for your cosmetic surgery or reconstructive needs. When I was diagnosed with breast cancer last November, Nathan Roesner intervened during the most daunting period of my life; he helped me. To add to the hellish diagnosis, I was hit with the death of my younger sister, Maya, who passed away the very day before I visited the Aura office. Dr. Roesner was incredibly empathetic when he and I first met. He shared that he had lost a dear friend of his earlier that year. His words were precisely what I needed to hear that day. He then explained the complex phased breast reconstruction process using visual aids and sketches. The plan reassured me that I was in excellent hands. On December 20th, 2023, I had a double mastectomy, and then Roesner performed Phase 1 of my reconstruction. The following day, I awakened and immediately leaped out of bed to look in the hospital mirror. I unzipped the white sports bra the surgical staff had placed me in and took a good look at myself. The Tissue Expansion Devices (TEDs) were slightly filled. I am so grateful that I didn't have to go through the additional trauma of waking up flat-chested. My post-surgical pathology report revealed that more cancer was lurking, so Dr. Roesner had me scheduled to undergo the removal of more tissue, D[r. Roesner's surgical coordinator deserves a quick shout-out. She got me in the OR before any metastasis occurred. THANK YOU.] The more radical clearance of breast tissue led to an epically received report of NED (No Evidence of Disease)...not even any RESIDUAL disease remained in my system - (or at least none that can be detected by the state-of-the-art surveillance systems we have to date). Roesner removed some of the air from the TEDs to protect the fresh incisions from the stress of being stretched. I looked deflated, which was not very cute, but only briefly, for the air fills began shortly, eventually replaced with saline. During that second surgery, Roesner also removed a chemotherapy port from my chest that I wouldn't be needing. Having the port so seamlessly removed was a tremendous relief for me. Over the next few months, I would visit the AURA office for TED fills and facial treatments, including BBLs - Broad Band Light laser treatments. Master medical esthetician Kerri McMain performed my BBLS and other facial work. Kerri is probably one of the most careful, competent medical estheticians to have ever worked on my face, neck, and decolléte. As a licensed esthetician, I am highly selective with who wields a laser over my skin; I knew I was safe with Roesner's practice. I even brought my 11-year-old daughter in as we were struggling to clear up her acne. Not only did Kerri work on her face with great care, but she also gave us fresh ideas regarding care and prevention. With just a single microdermabrasion session at AURA, there was marked improvement in my daughter's skin. Kerri is also a delight to converse with; she seems genuinely concerned about the health and beauty of the patient's skin and overall wellness. I felt valued as a patient at AURA. The desk attendants always seem upbeat and accommodating. Dr Roesner's Nurse, Tanya, was the one who typically performed my TED fills (gradually expanding the breasts via painless needle puncture). Even with the injections, undergoing those fills proved to be some of the most incredible medical fun ever. Growing breasts was an absolute blast for me! Nurse Tanya was always a pleasure to see, as was every other individual who works at Aura, conveniently located near Pearl Street in Boulder, Colorado. My reconstruction has become more aesthetically pleasing than 97% of the reconstructions I have viewed. [Mind you, I am a brutal critic.] Since the 3rd surgery (swapping out the TEDs for silicone implants) on April 22nd, 2024, I have noticed that my breasts are outstanding in symmetry. They are also my preferred size -my original size- and have minimal scarring. Dr Roesner must have used some technique that looks anything like butchery. Best of all, the new breasts feel like they BELONG inside my body; they cause me zero pain; granted, I am half numb, but with consistent scar massage, the sensation is starting to return. What's a nice bonus is that I can wear almost all of my favorite pre-mastectomy bras. I had some pretty great native breasts before all of this, so the bar was set very high for Dr. Roesner. By the grace of God working through him, he managed to hit the high bar. He hit it aesthetically as well as perfectly excising an invasive cancer that would have left my daughter without a mother. Instead, I was SAVED, and I have literally been resurrected. So, I insist that you give AURA a go.

As time has progressed I've run into "other" issues than the inefficiency of phone line. Heres…read morefollowing issues: 1) Parking- people going to Hosp. takes the parking from Cancer Center. This is huge because we are dealing with THE WORST "Cancer"! 2) Radiation Dept.- EXTREMELY small waiting area. Had to stand in hall because not only patients were there but people they brought with them. 3) Infusion Dept. Here it's a cancer facility. People sit on the chairs for infusion. They get up and there IS NO CLEANING AREA where they were. A person was with me that stated where she went they would totally sanitize the area for safety. 4). Dr Offices- Heard a woman in the hallway (blocking it) that stated she felt she had a virus and that's why she ended up fainting. Again THIS IS A CANCER FACILITY. Why can't they post and also ask patients "if you have certain symptoms that are contagious to wear a mask". 5). Zometa bone infusion- asked about side effects. Told-bone pain, mild general flu symptoms. I have asthma and "chronic EXTREME sinus issues". That nite took OTC pain stuff for prevention. in the night had HORRENDOUS/EXTREME pain in chest. Thinking- even bones in chest, affected. Had pain other places. Then started getting amazingly sick. Horrendous headache, sore throat, feeling like major drowning throat mucus. Couldn't breathe thru nose. Basically it felt 20 times worse than when I had COVID. Next day was some better but still major chest pain. I decided to Google "can Zometa affect asthma or sinus conditions". In caption letters "YES DEFINITELY it can make both worse". And if you have asthma to have rescue inhaler handy. If certain symptoms you should go to ER. Then I realized the chest pain was from the asthma. and of course I had the symptoms they'd mentioned to go to ER. I approach the Dr about this. Was told "this hasn't happened ". As I'm telling the Dr. there was a smile like it was all emotional. Or wasn't taking me seriously. I'd mentioned they should give people these side effects. At least on the sheet signed before procedure. So wanted to warn people. I realize that there probably aren't a lot of people who have asthma and chronic severe sinus issues. But this can be deadly especially on asthma and if it happens in middle of night. ** Rated 1-- ENTIRELY due to amazing Nursing support staff!!!

I liked my Oncologist, but dreaded dealing with the office. It was virtually impossible to get…read moreanyone on the phone and if you are working you know they'll always call back when you are in a meeting. And I wanted my catscans to be performed closer to home, but EVERY time they would send the orders to their radiology department and I'd have to call them back. What made all of this the more galling is that the letter you receive from them when you start your care says something to the effect that, "we know communication is crucial during your cancer journey ..." So, I personally had a good journey in terms of outcome (just "graduated"!), I would rather my oncologist would have been part of a different practice.

Has been awhile, but was pretty egotistical & kind of heavy handed. Found other Docs that were much…read morebetter fits.

Saved my dad's life during a major heart attack in the middle of the night. Enough said.read more

If you want to look like a baboon, this is the place to go. I asked for tiny bit of botox on my…read moreforehead and now I can't leave the house because my forehead is frozen. I can't move my eyebrows because they are also FROZEN!!!!! I called their office a few days after getting injected and told front desk gal, Hannah, telling her what happened and how I looked. No return call. I called again the next day. No return call. Finally Nicole, Dr. Roesner's wife, returned my call, barking at me before I could say anything about my face. Nicole was beyond rude to me. She was righteous and indigent, saying how nice she has been to me in the past and all the wonderful things she has done. I tried repeatedly to keep the conversation in present time. She wasn't having any of that. In short, Nicole flat out denied that MJ, her botox person, did ANYTHING wrong. If that is true, why do I look like a baboon? At my appointment with MJ, I very very specifically told MJ I did not want my eyebrows or eyes affected, just a little botox in my forehead. I told her I have had too much in the past and I clearly wanted less than more!!!! It hasn't even been a week she she went crazy on my face. The botox hasn't even finished settling in and I CAN'T MOVE MY FOREHEAD OR EYEBROWS!!! You'd think that because of the colossal mistake Nicole and her staff made, they would have been kind and/or compassionate. Nothing, because Nicole said they made no mistakes. And no credit for their (not) mistake. Just go home and live with it. I hope you will think twice before you put your face in their hands. They clearly don't care evident by the fact that they told me it was my problem and to go home. You judge. Maybe they think their customers want to be all botoxed up like them. Great customer service from them until you are unhappy and then it is go away and leave us alone. Shame on them. PS. Luke, I was also charged $75 just to talk to Dr. Roesner as well. I was also told at the time I made the appointment it would be a free consultation. Nope. I was charged $75 just to chat. He didn't do a thing.

I couldn't be more thrilled with the results of Dr. Roesner's skillful and artistic surgeries for…read moreme. I first met Dr. Roesner when I needed extensive breast reconstruction because of severe contracture that had developed 10 years after a double mastectomy. He and his wonderful support staff (Hannah 'in the back', MJ and Hannah 'in the front') impressed me immediately with their genuine friendliness, courtesy, caring and complete competence. I might add that Dr. Roesner has a delightful dry wit and visits were often enhanced by humorous banter. Recently I asked if Dr. Roesner could perform a lower face lift during the fat transfer operation (in order to have one recovery/work down-time period) and he confirmed that was possible. I was prepared for at least a week when I wouldn't be able to show my face in public, but was amazed that after 2 short days, there was so little bruising and swelling that I had no need for the heavy duty pain medications, and so was able to venture out! Now one week out, and I'm gradually resuming work and fun activities (though Dr. Roesner says 'no way' to sky-diving or horseback riding, ;). Dr. Roesner is remarkable in many ways. His surgical skill is unsurpassed and his 'bedside manner' exemplary. He truly cares about his patients...and it shows. How many doctors will give you their cell phone after surgery and insist that you call them any time of day or night with any issues or concerns? I've never met another. He's also quite humble and will turn a compliment right back to you. Compare that with the arrogant attitude of many surgeons! I would be delighted to talk with anyone considering either of these surgeries, as I believe they should be demystified. I give permission for Mile High Plastic Surgery, Dr. Roesner to share my cell phone with any women who are interested in these processes.

I went in here on a Saturday after the antibiotics my doctor gave me for strep throat failed to…read morework. I had tested negative for the rapid strep test but the results from the lab wouldn't be back until Monday. After 3 days of antibiotics the pain and swelling in my throat was only getting worse. When I arrived the wait to see a doctor was an hour and a half. Not too unexpected at an urgent care on a Saturday afternoon. The woman at the front desk was very kind though and once it was my turn I was seen promptly. The doctor and nurse who saw me were both very kind and helpful. They ran a test for mono which, unfortunately, came back positive. Still the doctor prescribed something for the swelling and the pain and after taking the medicine I have felt relief for the first time in over a week. I can actually eat again! I am so glad I came to this urgent care and decided to wait over an hour. If I ever find myself in this kind of situation again I would not hesitate to come back here.

Awful. Don't think they know what they are doing. It's impossible to get someone on the phone and…read morethe information they give you is wrong. Came here to get drug testing and they referred me to another location even though my paperwork specified to go to them. I drove 30 mins to the place they sent me just to be told I had to come back to the Boulder location. I made sure there would be able to do my drug test and drove all the way back just for them to tell me they couldn't do it again!! Literally being sent back and fourth between two locations just to get a freaking drug test done. They somehow make such an easy task so difficult.