I had the worst experience with their Billing Department and due to their incompetence they turned…read moremy outstanding invoice (which I was charged in error) to a debt collector without communicating with me. I tried to contact the patient advocate and NEVER received any response, despite many e-mails to this Department I even tried to correspond with the Boulder Medical Center Management who ignored my letters as well.

After our experience wth Presbyterian Cornell MediCal Center, I must state that our experience…read moreyears ago with Boulder Medical Center was amazing!!! The ER room took quick care of my husband after his bike accident and saved his life. He was assigned a room quickly, the staff at the ER was attentive and professional and focused. The nurses and doctors supervised on a timely basis and monitored. I was ready to get on a plane yesterday after wasting over 10 hours at Presbyterial Cornell ER which was the complete opposite. Thanks to the entire staff at Boulder Medical Center. I should have written this review, years ago! Especial thanks to Dr. Charlie Jones!!!!

We were out of town this last summer and my daughter had a very bad cold. She's pretty young so we…read morewere a little bit worried about it, especially because we were visiting some family in the area and didn't want to get anyone sick. When I finally realized that I needed to go to urgent care with her, a quick Google search landed me at AFC urgent care Boulder. The women up front were very kind and helpful, and my daughter was seen within 20 minutes of arrival. The doctor was professional, kind, mild mannered, and easy to talk to. We opted to give her a variety of different test to ensure she didn't have anything serious, and it turned out just fine. We have pretty mainstream insurance and I paid $60 upfront and $60 later on. This seemed reasonable due to the nature of the visit. It turns out she didn't need any medicine, but we had lots of peace of mind going to visit our family, knowing that we were gonna be a-ok.

I am a performer. An aerial cellist with a huge show only days away. I had a cold that had been…read moretrailing me for nearly a week. A couple days before, it felt like it relapsed and suddenly I was achy, feverish, with snot just continuously dripping and the worst cough that just wouldn't quit. I was terrified! I was due to play my cello fifteen feet up in the air in the coming days as part of my one-woman show that had a run time on one hour. My family encouraged me to go into urgent care. I simply picked this one because it allowed my to make an appointment instantly with little wait time. When I arrived, I had no wait time and was kindly ushered into a room. The nurse entered and took my vitals in less than five minutes of entering the room and was super kind. Soon after Aisling Ryan - Abbott stepped in and very quickly assessed the situation. She listened and was sympathetic to my situation and immediately gave me a plan of action after having me tested for COVID, RSV, and Influenza. My results showed I had Influenza A. Not just a cold. The relief of knowing what was going on, along with an action plan was a huge weight off my shoulders. Soon after starting treatment I found myself feeling immensely better and feeling confident about my airbourne performance. Every moment of my visit from desk to doc was perfect. Thank you AFC UC team for everything you did to help me!

After 30 minutes of waiting, still no answers about why my sister is not getting seen on time. We…read morecame in early, as requested, to do paperwork. So we sat in the lobby for 45 minutes, watching patients who came in after us be seen, while she has been ignored. Additionally, it's very loud in here. We didn't want to hear about the personal habits of the admins, including their shoe shopping. The financial person in the very back was loud enough to be heard down the hallway out of the Andersen building. Now at an hour of wait time, when a fifth patient who arrived after us was seen before my sister, we're told the delay is due to another department who is running behind. Of course, they took the co-pay at walk-in. My sister has a neurodivergence disability; the staff at the desk have been extremely intolerant, impatient, and challenging to deal with. No information about the exam, or what to expect, or how to prepare was shared beyond "look us up on the internet". When my sister was finally seen for her ultrasound with Joe, he didn't explain what he was going to do before doing it. He was impatient when she asked questions. She was cold, and in pain, and put into positions that caused additional pain. The PA was great, patient and understanding. My sister never saw the doctor. Bottom line: Unless you have all day to sit and wait for the staff to decide you get seen, choose another practice.

I had the best experience here ! Doctors were extremely friendly , as were front desk staff and…read morenurses. The treatments were fast and the results were noticable within days. I had a microphlebectomy on my left left and some sclerotherapy on my right leg and couldn't be happier with the results and my choice of treatment center !!!

I've always gotten good care at Kaiser. Most of my care has been at the Rock Creek office, but a…read morefew years ago my optometrist (Dr. Joel Winter) moved here, and I followed him. Dr. Winter is very methodical and careful, and always gives my retinas a thorough examination because I had tears in them way back in 2016. I have a lot of confidence in his work. The facility is more cozy than Rock Creek and easier to get to and get around in, although they only have a few specialties here. My wife's optometrist (Dr. Shealeen Panetta) is also here, so we visit the facility fairly frequently. The facility just finished a long remodel, which was messy, but it's all finished now and looks good.

Hands down the best insurance I have ever had. I love my primary care physician and the rest of my…read morehealthcare team. Also the fact that everything is linked in one platform and I can do most of the tests in one place? I had anthem blue cross and blue shield through my job and I got Kaiser through my husband's job when I lost my job. I got another job with Anthem again but I decided to keep Kaiser because I like ot way better.

A few years ago, I saw Dr. Blanton at Boulder Medical Gastroenterology and had a great experience…read more Since I'm considered high-risk, I marked my calendar to return this past July for my three-year follow-up. Because I hadn't heard from them, I called to schedule--only to find that no one answers the phone in scheduling. I repeatedly called, left messages, and kept missing the return calls. This went on for months until September, when I finally reached someone. I learned that Dr. Blanton had left the practice, so I scheduled with Dr. Emily Ward instead. I provided my insurance information (unchanged since my last visit) and the name of my referring provider, and the scheduler confirmed everything was in-network. About a month later, I received a voicemail stating they had no record of my insurance. When I called back, I was told they did have my information and that someone would reach out the first week of December regarding my December 17 appointment. By December 10, I still hadn't heard anything, so I called again to ask about prep instructions. I later received a message saying they needed my PCP's information (which I had already provided) and that I needed lab work--something I've never needed before. With my procedure only four business days away and prep needed in three days, I have no time to arrange labs. I called this morning to talk with someone, but once again, no one answered. I left a voice msg canceling my appointment and will be finding another practice--one with better communication and competence. The customer service has drastically declined since my last visit. Adding to my concerns was my husband's experience at this facility. After completing the prep, we were literally getting into the car for his colonoscopy when they called to CANCEL because their equipment wasn't working! Anyone who's gone through a colonoscopy prep knows how unpleasant that is. They rescheduled him, but he needed a new $75 prep prescription. He refused to pay for it since they canceled, and after some back-and-forth, they agreed to provide it--but he had to drive to Boulder to pick it up, costing him an hour of missed work. Three years ago, I would have highly recommended Dr. Blanton. I don't know what's changed, but I will not be returning to this facility.

On 11/03/2025, an (untrained?) employee at Dr. Ramirez-Berlioz's practice tried checking me, with…read moregreat effort. In the process she asked me 3-4 times for my name... then the same for my birthdate... then for my appointment time... then continued fumbling around while squinting at her monitor, apparently trying to figure out how to use the program. By the time she had figured things out, I was ONE MINUTE past my appointment window... a lateness which she had caused... so she told me that I had to go to another counter. "Don't worry," she said, "They just have to tell the doctor." So I went to where she directed me to go and spoke to a pleasant woman who left me several times to talk to someone (Dr. Berlioz?). Ultimately, she told me that I would have to reschedule, even though I had arrived on time and it was Berlioz's staff who had caused the check-in tardiness. I asked to speak to the Office Manager, to explain the situation... confident that the person would acknowledge their obvious error and get me in to see Dr. Berlioz (mostly to get an expired prescription renewed). A stern woman named Maria (?) came out and immediately made it clear that I would have to reschedule... not caring that THEY had caused the situation.., and to come to this appointment I had gone to two bloods draws, missed work and driven from Louisville... as well as how my prescription would not be renewed/refilled without this visit. My logic/predicament fell on uncaring, deaf ears. I am just so, so disappointed in Dr. Ramirez-Berlioz and her staff. Not only did they refuse to see me (despite their error), but they have yet to contact me afterwards (as promised by the Office Manager). Further, they had the nerve to charge me $75 for this... and my prescription has now lapsed. What a blatant violation of the Hippocratic Oath! This is a systemic problem within Boulder Medical Center. Poor treatment of patients and poor communication. I have filed complaints against Dr. Berlioz with the Colorado Medical Board, and against the facility with CDPHE.

This practice is amazing! I got an appointment easily and was seen quickly, got tests, results…read moreand prescriptions all within a few hours. I cannot say enough about the care and consideration I received

I love this practice! Kind, professional, knowledgeable. You couldn't ask for more. Great front…read moredesk, great providers. So thorough and thoughtful. I highly recommend this office for your primary care.

Clean, convenient, and professional health care center. I have only been once (for my seasonal flu…read moreshot) but the sign-in process was efficient, the staff was friendly, and I got a Bugs Bunny band-aid after the shot. I'm not sure if they utilize medical/nursing students for training here (I think that would be a great idea), but the staff I saw was a combination of adults and young people and had everything running smoothly.

If you're a student at CU Boulder, go anywhere else. The cancellation fee is ridiculous and the…read morefront desk ladies are horrible.

Amazing doctor here! First time I felt heard at an urgent care - didn't gaslight just perfect care.read more

Its all good , especially the front office The owner took…read morethe time to call about my visit and my concern .

I cannot say enough wonderful things about Dr Denham! She has mitigated my pain better than any…read moredoctor I've seen. She's responsive to needs, compassionate and I would follow her to the end of the world to be seen by her. She is the BEST!

I saw Kristen, the PA. She was awful and would not let me get a word in edgewise. She told me that…read morethere wasn't anything they could do for my neck and that I would just have to go back to doing cervical shots. I had heard of alternative treatments that did not involve pain pills and was looking for possibilities down the road. She was negative and would not hear me out. She told me to change my job without hearing about my background. I felt like I was on trial for seeking pain pills when I was not even remotely interested in pain pills! We have a problem in society where people in pain or somehow judged. I was looking for someone to work with me on alternative options and it was a one-way dialogue. It took months to get into see her as well. Save your money and your time. There is a great pain clinic in Denver. Find that and go there.

I needed the ER after a nasty accidental cut. My clumsy vision impaired fault. I had done something…read moresimilar a few years ago and ride to heal it on my own. It took a month to close the finger wound which was not a good outcome of my poor choice. This winter I had a worse but similar insult to the same finger so I did go to the ER and their efficient care of the finger allowed it to heal properly. This time we made the same choice for a smaller ct on a different finger and it has healed extremely well. From the moment I arrived, bloody hand wrapped , I was treated efficiently and politely, from register g window to assessment to treatment. Clerical staff and medical staff are well trained. On 1 visit, I actually needed an MD but the most recent used a PA who did a fine job. The various techs who were used to clean the wounds as well as remove stitches later were also efficient and accurate at task. I am lucky to have this fairly near by, though not as close as when BCH had the facility right in town. Back then it was a much shorter distance for my family, especially when transporting one of my children. But progress requires more and different space and with this facility accessible to a few highways it is better for the greater community that has moved to the suburbs of Boulder. Since I have good insurance and have used this facility in the past. They can process my emergencies quite quickly. There were other patients in line too, some with far greater injuries so appropriate that they were taken even more quickly and were served by the discs. Broken ribs from bicycle incidents have been other cases with priority both times. Such a Boulder situation so be careful out there!

The ER needs to be shut down. They are consistently understaffed as it takes hours to simply be…read moretriaged. They cannot possibly offer apt quality of care. Patient advocacy is a joke. I could not possibly recommend this hospital, at least the ER portion less. I'm surprised it hasn't been shut down for negligence.