REVIEW #1000! My…read moresiblings and I like to donate blood together, and so my brother and I decided to come here and give platelets. I had only donated with the Red Cross once back in college, so this was my first time doing platelets at a donation center. I didn't even know they had them, I thought they only did mobile drives. But it makes sense since platelet donations are only done at a center. It was easy to create an account and schedule an appointment online. I like that I could add my donor id to my phone wallet, since they ask for it at checkin and during the interview process. The center is easy to locate and parking was plentiful. We signed in at the front desk and got name tags, which was a thoughtful touch. We were told it would be a bit of a wait since they had a big rush of donors come in. We sat in the waiting area for 30 minutes until our names were called. The interview process went smoothly and I absolute love their hemoglobin tester! No finger pricks here and my level was healthy. I also like that they do a temperature check using a forehead thermometer, so there's no need to remove my mask. Sandy was funny and personable and I enjoyed having her throughout my donation process. She was attentive and made sure I had everything I needed, including a warmed blanket and tums for the tingling. The donation chairs each have their own tv screen and headphones, which is great because giving platelets here requires a needle in both arms, so you aren't free to use one to read a book or use a device. My donation took 116 minutes, so I watched a movie on Netflix to help the time pass by (though I could hear it fine, the volume level was not adjustable from the remote). Tori helped me when I finished and was great. They have a nice selection of snacks in the canteen area plus water and juices, so I enjoyed a tropical punch, cheezits, and some pretzels. The staff gave us a nice bag and these plastic popcorn containers as a gift for our first platelet donation with them, which was an unexpected surprise. Overall, it was a positive experience despite the wait time and two arm donation. The staff was great and helpful and I'm glad we were able to donate here! Go donate blood/platelets if you can :-)

The people here are very nice but these last two visits my husband complained about them having…read moredifficulties finding a good vein (which was painful) in spite of him drinking tons of water a couple of days before. Every time he has to have bloodwork done at Sonora Quest the techs there never have a problem finding a vein - easy peasy. Yesterday (Sunday) they "blew out his vein" in his right arm. They had 4 techs trying to locate a vein. It's to the point now he no longer wants to donate blood at this facility. He may give them one more try but in the meantime we are searching for another facility.

Everything I go to donate, everyone is very professional. They make sure you are comfortable while…read moredonating. If you have any questions they are there to answer them. The type of.care is excellent.

Unable to get to the donor bed During the screening process…read moreemployee Siad my blood pressure was too high (210/159). I was unable to donate. I told her that its wrong and there is no way that it's that high. She let me leave. If one bp is that high then it needs to be immediately retaken and the paramedics called as that's stroke territory. I did take my own bp and it was in the normal range 140/84. Guess I'll try again next week. Thank you

I come here to donate blood every 56 days and always have an awesome experience…read more The facility is new and nice, with the latest and up to date medical equipment. Everyone working is very very nice. Today Shauntey took care of my donation and she was awesome! I highly recommend her! Yari also helped get my physical done and was very nice. Antonio and Marin are also great too! I highly recommend coming here if your ever want to donate blood. They also do platelet donations!

I have been going here for years, but they just recently got a Yelp page. I have donated platelets,…read moreplasma, whole blood, and regular blood. The staff and volunteers are kind and help the experience be better. They talk you through everything, I know I was scared when I went for my first platelet donation, but they listened to my concerns and talked me through the process.

Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

Only my 3rd visit, but staff has been friendly and understanding each time…read more 1st visit took longer than expected, but when do you ever get to see anyone in the medical field right at your appointment time? Wish I knew the names people of the staff I have has interactions with. But Kenneth is awesome with the stick!

35 people in line ONLY waiting for a bed is absolutely ridiculous. There are MULTIPLE beds empty-…read moreonly running 1 patient to a colored section. This happens frequently and can't tell you how many times myself nor other donors have walked on out. Ever since dalton left- this place really lost its flow in service.

Great customer service. It was my first time at this location so it definitely took a long time but…read moreI definitely received great service from the staff here. They explained everything to me thoroughly about what would happen and honestly I thought that it would take longer than it actually took for my first time here. There were definitely a lot of people who came to this location even when I was early but I even ended up leaving before some of the people who came in before me. Great promos that occur each month as well, will come again

3/4 soap dispensers broken, sinks to wash your hands all over building with broken soap dispensers,…read moredrops of blood on floor of donation area, told them, no one cleaned it, meanwhile employees laughing and chit chatting every time i come here

I have been going to the Avondale location for a couple of months. The facility is always clean…read more The employees are efficient and personable. Definitely a 5 star review.

My experience was very unpleasant, to say the least. I waited approximately 45 minutes past my…read morescheduled appointment time before being seen. When I was having my vitals taken, I noticed what appeared to be traces of blood on the floor around the vitals workstation and surrounding area. When I brought it to the staff's attention, they were unaware it was there and could not tell me how long it had been present. This is extremely unsanitary and concerning, especially given the potential health risks associated with bloodborne pathogens. Because of this, I did not feel comfortable staying long enough to complete my plasma donation. There clearly needs to be improvements in the intake process, cleanliness protocols, and overall staff awareness. This level of sanitation and oversight is unacceptable for a facility handling plasma donations. This was a very negative experience, and it has made me seriously question whether I will return to this location or donate plasma anywhere again. I hope this issue is addressed so future donors do not have a similar experience.

As a first time donor, make sure you have time in your day, if you're in a rush come a different…read moreday. However they will walk you through the entire process and help if you need anything. This place is amazing. People at the front always greet with a smile and kindness. The people on the donor floor are quick and professional. There is water and snacks at the entrance. The area is always clean. Two of my experiences there- I broke my glass water bottle on the donor floor, they attended to the problem quickly. They were understanding. Another, is a worker saying a comment in regards to a person asking to pick up their wallet. She made an unnecessary comment about how the wallet doesn't have any money & that's why the young gentleman is there. She has a rude attitude all around.

$46 and 2 hours of my life for the privilege of losing blood and earning an 8-week deferral…read more I spent roughly 2 hours at the plasma center and received $46. Then, because the machine apparently decided to keep some of my blood instead of returning it, I was told I'm now on an 8-week deferral because the red blood cells couldn't be returned. They explained that this was due to FDA regulations. Fair enough--blood safety rules exist for a reason. But it would have been helpful to understand exactly what happened, how much blood I lost, and what the recovery implications were before leaving. So, to summarize: 2 hours $46 blood not returned 8-week deferral. That's an impressive exchange rate for modern civilization: two hours of my time, a portion of my blood, and eight weeks of unpaid leave from the opportunity to donate again. I understand that equipment problems and FDA requirements aren't necessarily the staff's fault. However, the communication about what happened and why the deferral was necessary could have been much clearer. At least I got $46 and a firsthand reminder that donating plasma comes with terms and conditions apparently written by a committee that has never had to explain them to a person who just lost blood. Two hours, forty-six dollars, some missing blood, and an eight-week timeout--apparently that's the premium package. They will respond with a generic response to call them which you do and they don't respond as some guy called Patrick is too busy

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

I would give this place Zero stars if I could. The workers are rude and unprofessional everyone…read morequits because Thier management is incompetent and they have to hire and import employees from Calexico. Feel free to ask their staff if you don't believe me. Thier payouts are the lowest of all the plasma companies and Thier customers are ghetto AF. Would never return