As a first time donor, make sure you have time in your day, if you're in a rush come a different…read moreday. However they will walk you through the entire process and help if you need anything. This place is amazing. People at the front always greet with a smile and kindness. The people on the donor floor are quick and professional. There is water and snacks at the entrance. The area is always clean. Two of my experiences there- I broke my glass water bottle on the donor floor, they attended to the problem quickly. They were understanding. Another, is a worker saying a comment in regards to a person asking to pick up their wallet. She made an unnecessary comment about how the wallet doesn't have any money & that's why the young gentleman is there. She has a rude attitude all around.

$46 and 2 hours of my life for the privilege of losing blood and earning an 8-week deferral…read more I spent roughly 2 hours at the plasma center and received $46. Then, because the machine apparently decided to keep some of my blood instead of returning it, I was told I'm now on an 8-week deferral because the red blood cells couldn't be returned. They explained that this was due to FDA regulations. Fair enough--blood safety rules exist for a reason. But it would have been helpful to understand exactly what happened, how much blood I lost, and what the recovery implications were before leaving. So, to summarize: 2 hours $46 blood not returned 8-week deferral. That's an impressive exchange rate for modern civilization: two hours of my time, a portion of my blood, and eight weeks of unpaid leave from the opportunity to donate again. I understand that equipment problems and FDA requirements aren't necessarily the staff's fault. However, the communication about what happened and why the deferral was necessary could have been much clearer. At least I got $46 and a firsthand reminder that donating plasma comes with terms and conditions apparently written by a committee that has never had to explain them to a person who just lost blood. Two hours, forty-six dollars, some missing blood, and an eight-week timeout--apparently that's the premium package. They will respond with a generic response to call them which you do and they don't respond as some guy called Patrick is too busy

Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

Everything I go to donate, everyone is very professional. They make sure you are comfortable while…read moredonating. If you have any questions they are there to answer them. The type of.care is excellent.

Unable to get to the donor bed During the screening process…read moreemployee Siad my blood pressure was too high (210/159). I was unable to donate. I told her that its wrong and there is no way that it's that high. She let me leave. If one bp is that high then it needs to be immediately retaken and the paramedics called as that's stroke territory. I did take my own bp and it was in the normal range 140/84. Guess I'll try again next week. Thank you

08-09-2023 - This facility is very clean and the staff is very polite and professional. Signing up…read moreand going through the physical is thorough and straightforward, and the app to schedule an appointment is very user friendly. I've only been to one other plasma donor facility, and Grifols blows them out of the water hands down!

Staff talks more than they attend patients. Expect to wait over 20 mins just to get checked in…read moreregardless if you have an appt. They used to be good but it's getting worse every visit. There's a handful of people that are good but some definitely make it hard to want to come back.

My siblings and I like to go around and donate around the valley. This time was Goodyear. We got in…read morequickly and was immediately greeted. I didn't even have a chance to sit down. Location is a little smaller than a there, but got the job done. Donation was quick, and snack area was small with limited seating. But it got the job done.

Donating blood is so important! Which is why my brothers and I do it together a few times a year…read more We decided to visit the Goodyear location since we had never been here before. It's located in a strip mall will plenty of parking. We had scheduled our appointments through the app a week prior and booked spots at noon. Two of us did whole blood and one did power red. We were checked in at the front desk and didn't have to wait long to get taken backs the phlebotomist I had was professional and competent during the health screening and interview process. She also did well inserting the needle and getting my donation going. It's a quick process: it only took me 6:30 minutes to donate a pint of blood. Power red takes about 40. The phlebotomists here were friendly and good at their jobs. The center itself is older and smaller than other ones but cozy. The canteen area has chairs but no tables. Lots of snacks and water bottles. The whole experience was seamless from start to finish. I would recommend everyone donate if they are physically able to! Especially platelets; a longer process but always in high demand to help cancer patients.

Only my 3rd visit, but staff has been friendly and understanding each time…read more 1st visit took longer than expected, but when do you ever get to see anyone in the medical field right at your appointment time? Wish I knew the names people of the staff I have has interactions with. But Kenneth is awesome with the stick!

35 people in line ONLY waiting for a bed is absolutely ridiculous. There are MULTIPLE beds empty-…read moreonly running 1 patient to a colored section. This happens frequently and can't tell you how many times myself nor other donors have walked on out. Ever since dalton left- this place really lost its flow in service.

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

I would give this place Zero stars if I could. The workers are rude and unprofessional everyone…read morequits because Thier management is incompetent and they have to hire and import employees from Calexico. Feel free to ask their staff if you don't believe me. Thier payouts are the lowest of all the plasma companies and Thier customers are ghetto AF. Would never return

Cool people, they treat you with care and respect. I haven't had what you call,"a bad experience "…read morefar as it goes.. Sometimes the lines will be long and that's it.

The lady stuck me wrong was digging for my vein so they deferred me because I got mad…read moreI've seen heroin addicts hit a vein faster and better. Then, the person that's getting paid for it. So even if they mess up and they're hurting you you're not allowed to get mad is it supposed to be supposed to be like oh it's okay keep hurting me That way, you don't get deferred. Let him just hurt you

I have been going to the Avondale location for a couple of months. The facility is always clean…read more The employees are efficient and personable. Definitely a 5 star review.

My experience was very unpleasant, to say the least. I waited approximately 45 minutes past my…read morescheduled appointment time before being seen. When I was having my vitals taken, I noticed what appeared to be traces of blood on the floor around the vitals workstation and surrounding area. When I brought it to the staff's attention, they were unaware it was there and could not tell me how long it had been present. This is extremely unsanitary and concerning, especially given the potential health risks associated with bloodborne pathogens. Because of this, I did not feel comfortable staying long enough to complete my plasma donation. There clearly needs to be improvements in the intake process, cleanliness protocols, and overall staff awareness. This level of sanitation and oversight is unacceptable for a facility handling plasma donations. This was a very negative experience, and it has made me seriously question whether I will return to this location or donate plasma anywhere again. I hope this issue is addressed so future donors do not have a similar experience.

I came here on Sunday morning and everything went beautifully. The staff is extremely friendly,…read morechecked me in efficiently, and checked on me several times during the donation. I cannot think of anything I would recommend to do differently. I've been to three different Vitalent locations and this one is just fine. In fact, they've all been just fine. It's a wonderful feeling to know that you're helping someone live, and that's what you're doing when you give blood!

Went to the mobile donation at my work place. I've never had an issue donating blood before. It was…read moremarketed that we would receive a $15 gift card. They stuck me and then when they couldn't get a good flow, they fished for my vein. After they determined the bag wasn't filling fast enough they kicked me out. With a huge hematoma and no gift card.