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    Banner Boswell Medical Center - Terrible staff- inattentive, more focused on protocols and checklists and chatting it up than caring for the patient.

    Banner Boswell Medical Center

    2.5(132 reviews)
    3.3 mi

    It does not even deserve one star. I went to the emergency room, vomiting and in severe back pain…read more The waiting room had only a few people who came and went as I still sat there sick and vomiting in a wheelchair. Nobody would inform me as to what's going on and why it was taking so long for me to be seen. They just managed to say oh we're extremely busy in the back however I saw people come and go that came in after me. One lady you made a comment oh my God she's still here pointing at me. The PA was the most horrible vile person I have ever met in my life when I finally did get called back to a bed it was not for triage. I directly asked the PA to help me as I was in severe pain and I was sick. I was not hostile nor was I in any way shape or form threatening. The next thing I know I have a security guard standing at the foot of my bed saying that I was complained about by the PA. It was extremely annoying and very rude and unnecessary. The security guard left after I explained the situation to him. Next thing I know I'm being taken back out to the waiting room where I sat for two more hours over in pain and vomiting. I was the only one in the entire emergency room. I watched people leave that I had seen come in after me the excuse that they didn't have a bed was a complete lie. After hours of again, waiting in the emergency room, I was taken back to a bed and nothing was done for me except a blood draw. The PA would not come and talk to me and the nurse was nonexistent. I went for a CT scan where they found. I had a kidney stone and a kidney infection. These findings were dismissed by the PA as she barely spoke to me, walking by my room telling me that they would culture my urine for the kidney infection to see what bacteria it would grow. Meanwhile, I left in extreme pain was given a shot of Zofran for the nausea after 4 1/2 going on five hours now, then just discharged. Does anybody know of a good lawyer who handles men malpractice cases?

    Fabulous surgeon, but horrible nursing care…read more The staff and doctors in the surgical center were tremendous. They treated the patient with concern, expertise, and respect. Once I was moved to the room, the staff treated me like an inconvenience. One nurse told me she didn't have time to get me pain relief "because she has four other patients". My doctor ordered the pain relief heating pads, but they could not find any of the entire night. I was treated with disrespect, condescending attitudes, ignored, neglected, and Treated with cruelty from the nursing staff overnight. I do have all of the specific issues documented and would be happy to share if it would make a difference to even one patient. Even the hospitalist made it clear it was a bad decision to have the surgery. My surgeon and his staff were outstanding and stopped by regularly to make sure that I was doing well. I think they were as horrified as I was by my treatment. Since I am deaf, I was also discriminated against, and that helped the nursing staff justify ignoring me. The Friday morning staff was superior, but I'm sure that the charge nurse had updated them on the torture, I experienced the previous afternoon and night. I was told someone would be reaching back out to me, but I have heard nothing in just short of a month. My surgeon has reached out multiple times and if it wasn't for his staff, I would describe Boswell as a disgrace. Dr. Brossard is amazing and he shows how caring, concerned and critical patient care should be. Dr. Broussard and his staff are excellent communicators and made sure I knew it was going on every step of the way. The treatment from the nursing staff was just the opposite and there were several patients that felt that we were just inconveniences. The nurses never even got me up to walk, which was supposedly critical to my recovery. After all, they had four other patients. I am terrorized that this is the hospital in my community. I am so grateful for Dr. Broussard and his staff and they're carrying nature as well as his expertise.

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    Banner Boswell Medical Center - Heading in for my procedure.

    Heading in for my procedure.

    Banner Boswell Medical Center - Empty room- no seating for us! They also had a lady soliciting for research purposes on the patient floor! That's pathetic.

    Empty room- no seating for us! They also had a lady soliciting for research purposes on the patient floor! That's pathetic.

    Banner Boswell Medical Center

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