My wife has been under Dr. Kapoor's care since December of 2020. She has had several life enhancing…read moreprocedures and surgeries. I try to thank as many of the staff members in the front office as I am able to do. Those taking tests behind the scenes as well as Dr. Kapoor have all been kind and helpful at all times. The doctor listens to my wife and she feels he truly hears and cares. He is informative and never has he been dismissive of her concerns. Her condition and quality of life has greatly improved for which I am grateful. An additional specialist doctor is expected this fall of 2024 to conduct an evaluation and prepare her for an Ablation. Dr. Kapoor has recommended a procedure that will again help her to enjoy her golden years. Five stars would be our rating*****

I am not sure how this place has a 5 stars on Google reviews... The receptionist is rude, the file…read morehas the wrong information, and I didn't feel like my concerns were heard.

Dr. Singh is a great podiatrist. Everyone in our family has used him for one thing or another:…read moreingrown toe nails, Achilles ruptures, plantar fasciitis, and most recently partial foot amputation. He is very knowledgeable and goes the extra mile to ensure patient care. With a "think outside the box" mentality, Dr. Singh is able to find solutions others have not thought of. We are so grateful we found him!

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

vanessa b's review was listed as not recommended which is on the very last entry which you have to…read moreclick on (because it is listed as not recommended) to see what she has to say about her husband's urgent need to talk with someone from cardiac solutions! they never called them back after numerous calls & messages that she left. her husband was scheduled for a procedure and it was supposed to be scheduled but was not because the officer help dropped the ball & never called her or her husband back ever! her husband couldn't wait anothher 3 months for another appointment. her husband's ct scan was never ordered - she checked with banner's hospital & they said that they had not received any orders from cardiac solutions . this review was very very important for "we the public to know". if i had known how unprofessional cardiac solutions' office help is & doctor as well, i would never have made an appointment with them. now i am as scared as vanessa was.

I've been impressed with this place overall. Their system is a little different that most doctors…read moreoffices, but I think it's more efficient. I've never waited long. In fact once when I was checking in they let me know the doctor was about a half an hour behind, so I rescheduled. I appreciated that they were considerate of my time. The doctor is very nice and all staff was friendly and helpful. I took off one star because I have encountered a couple of employees who didn't seem to know what they were doing which created a bit of an inconvenience for me, but overall I've been very happy with this office.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

You know- I usually never really leave reviews for businesses, much less a healthcare facility, but…read moreI here I am... I was referred to Biltmore Ear & Throat by my PCP. On my first appointment, I kid you not- about 45 minutes sitting in the room before the doctor actually came in. Once there- felt like he breezed through my concerns, said we could talk about them in my next visit? Excused himself and said he'd be right back, never saw him again, and another person at the clinic came to get me and walked me to the front to schedule my follow up appointment? That's fine. At my second appointment, we finally discussed my care, and discussed what decision I made from my prior visit. When I said that, he said he would be back with more information, and would you believe- he did not. He did however send someone over to let me know that he wanted to do ANOTHER follow up to discuss my care, and proceeds to walk me out to the front when I run into him in the hallway. I kid you now he's speeding down the hall and says "we're gonna get to the bottom of this on your next visit " and jumps into another room? First- what do you mean follow up? For what exactly? The two brief conversations we've had that had little to no information? I should add- I've been paying deductibles for all these "visits". They went ahead and scheduled a follow up for early August- day before my appointment they called to let me know they would have to reschedule me for September 9th because the doctor wasn't going to make it a that's fine I accept...fast forward to today, September 8th, they called again to reschedule my already 4 week out appointment because they forgot to properly adjust my appt to include my audio test... This is honestly one of the worst health experiences I've ever had anywhere, and I would encourage anyone to go literally anywhere else.