I have been going to Visual Edge for almost 10 years. Dr. Patel is awesome. I have now relocated to Sunnyvale from Morgan Hill and I still go and see them. I've never had a poor experience, glasses have always been perfect and I really don't have a good reason to chanhge groups. It also provides and excuse to go see my old neighbors. Dan W. read more

I have been going to Dr. Patel for the past 15+ years. I am always greeted by the front desk staff upon every visit and it makes me feel at ease for my checkup. Dr. Patel explains every eye test to make sure you are the most comfortable during your visit. I cannot compare the level of service to any other optometrist I have visited! The opticians provide the best recommendations for eyeglasses based on face shape and price range. I could not imagine going anywhere but Visual Edge for my eye exams!! read more

I decided to get my glasses here, even though I didn't use their doctors... Christine was extremely helpful! She took her time with me to help me find the glasses that were right for me. I wanted to step outside my comfort zone and get something a little more bold than what I usually wear and she gave me her HONEST opinion! I appreciate her support and I LOVE my new glasses! Thanks Christine! The only reason I didn't give 5 starts is because I was disappointed in the turn around time to receive my glasses. I do realize this is most likely a lab issue and it wasn't that big of a deal... I was just a little disappointed in having to wait over 10 days. Especially since I have a very simple prescription. Overall, I will def. return to Visual Edge and for my next exam I plan on going to their doctors. :) read more

I have been going to Dr Patel for over 15 years. He is always helpful, friendly and professional. All 3 of my kids now wear glasses and Dr Patel has been wonderful with all of them. The office staff is always friendly, helpful with appointments, and always goes out of their way to explain and sort out the insurance end of things. I highly recommend this office. read more

Been coming here for a couple years now my wife's been coming here for even longer than that did my regular check ups I don't need glasses but my wife says she loves his collection on the types of lenses people are friendly really nice they help get you and get you out to actually really nice location and a nice set up inside read more

$1188.00 The most I ever spent on a piece of junk. OR "Wherever you go to get your next glasses get better lenses." That is what the sales associate told me exactly. On July 18, 2018 2 years and and 9 months ago I went to Visual Edge to buy my glasses. ( I have bought maybe 10 pair of glasses in the last 30 years, and this time I sincerely wanted to use a small business in Gilroy instead of Site for Sore Eyes) My cost for exam and glasses was $1188.00 before insurance. These definitely were the most expensive pair of glasses that I have ever bought. When I left with my glasses I felt good about doing something for them, and for Gilroy. About the beginning of the pandemic, I noticed something (not a scratch) happening to my lenses. One lens was beginning to bubble by the bridge of my nose. It got worse, so I quit wearing them until I felt safe going into their office for an appointment. Before I quit wearing them, while this was going on I noticed that my frames were fading, and discoloring, (noticeably) I now have both vaccinations, so I made an appointment for today. They looked at my glasses and this is what I got. "The only way that we can fix your lenses is if you order a new pair, and you will have to get a new exam." Exact words. And regarding my frames, she wanted to blame me "for leaving them in the sun" or "leaving them in my car" and are you ready for this "leaving them in my case in the heat." None of that happened. I told her that I felt that that was wrong and that I would not come back, and that I was going to write a negative review. This was her real response. "Wherever you go for your next glasses, get better lenses. Have a nice day." So here is my negative review, I wish that I could show you pictures, and I will tell this story every chance that I get. I showed my glasses to the ladies a Kaiser Pharmacy today already. read more

I have come to Visual Edge Optometric Group for the last 20 years. I have always received great service from the staff! Dr. Patel is the best! He is always clear and concise and listens to my concerns! read more

This place is honestly very disappointing. When I first was buying a set of glasses, I was told to look elsewhere. However I chose to ignore, thinking it was just one experience. Later I found out I should've listened. The staff in the front desk is rude, flat out. The lady who adjusted my glasses didn't care about what I wanted, and now two months later my frame broke! I came to see if they could fix the glasses and they're closed. There is no sign of any reason why they are not open, when according to the front door they should be open... I asked their neighbors, apparently they've been randomly closing for no reason. I give this place a 10/10 on dissatisfaction. read more

Absolutely disappointed by the customer service provided. I finally decided to voice my concern about inaccurate timeframes quoted when ordering glasses. This is not the first time that 7 days turns into weeks! Instead of accepting responsibility the staff proceeds to blame insurance company and so forth. Given their experience working with various insurances you'd think they'd know how to accurately quote customers a realistic timeframe for pick-up. Regardless, I'm doing business directly with visual edge so deflecting responsibility is a bad business practice if you ask me. Not to mention front desk staff was rude to say the least. read more

I have been coming here for several years and have always had a fantastic experience with Dr. Patel and his staff. In fact, now my entire family comes here. State-of-the-art care, efficient, and very personalized service. read more

I have been a patient at Visual Edge since I moved to GIlroy in 1998. The knowledge of the staff is great-they understand my vision insurance really well. The selection of frames is so great that I have had complete strangers come up to me and ask where I got them. It's no fun to need to wear glasses or contacts, but it's really great having a friendly staff a mile from home. Yay! read more

My 5 year old daughter has been seeing Dr. Diaz and we absolutely LOVE her! She's very explanatory and detailed. Extremely patient and does not make us feel rushed, which I've experienced with many doctors in the past. My daughter suffers from bad anxiety and she made her feel very comfortable. I would highly recommend you visit Dr. Diaz.. I have actually decided to switch to her as my primary optometrist for myself as well. read more

UPDATE 1/24 the office manager contacted immediately after a not so happy post, there was a big misunderstanding, she did not know we called multiple times or knew of the issue of lack of communication , she definitely did her best to make things right, I will definitely reconsider coming here for her great service and it shows they actually do care about patients and their care. If you even have an issue go to her! She makes sure things get done! read more

I went for an eye exam 12/19/2018 and did not receive the results until 53 days had past. I called to remind them to send the report but that didn't speed them up. Their excuse was that Dr. Kovach was too busy to complete the report. When the report did arrive it said that "corrective lens prescription is required to be worn for all near vision tasks". However no prescription specifications were included with the report. I called them to request the prescription and they promised to send it shortly after the doctor had time to complete it. Lastly the report stated that my peripheral vision was normal but the peripheral vision test machine was malfunctioning the day I was there so in fact they didn't test both eyes. I agree with other reviewers that the staff is professional and courteous but what good is that is the end result is absent. read more

Dr Patel has been checking my eyes for over 2 decades. He and his staff have always been informative during examinations and given me options when choosing eyeglasses and contact lenses. When I run out of contact lenses they are able to send me new sets in the mail. Thank you for everything. read more

I took my 4.5 year old to this office as her preschool teacher encouraged me to do so due to squinting. The office staff were extremely proficient and helpful. We needed to go to a few different station/rooms and we did so with ease thanks to the staff. The doctor was amazing with my child. She made her feel comfortable and was playful while remaining very professional. Upon the exam we were brought over to the last station which was to acquire frames and lenses. Another great experience with a friendly and professional staff member. This appointment was smooth sailing and that's saying something with having a 4 year old and having to move around to different areas. I would highly recommend this office especially if it's a first visit for your child. read more

Going in initially was a great experience. Good knowledgable staff, really like the doctor. A few years in, also adding my children, it has become nothing but a headache. I called in to schedule my children for a visit, maybe because of their insurance or maybe not, we were rescheduled on 3 separate occassions all with the excuse that the doctor is not in on that day. Last appointment I called in to reschedule and they tried to charge me a fee for it. Each time I let the person on the phone know my experience and they blew my off acting as if it didn't matter what they put me through. It is hard to coordinate work and kids to get to an eye appt. They just lost 3 patients and I am a cash paying patient. read more

7-9-2016 *Edit* - the owner of the optometry has reached out to me and has really made the effort to improve things with me. I really appreciate him doing this and it sounds like the issues they previously had have been resolved. As you can see I've rated the optometry fairly low, but I will give the following timeline to explain why I believe this group deserves a low rating: 4/2/16 - I called Visual Edge for an eye exam in the late morning and booked it that day. The eye exam went well (I don't remember the name of the doctor, but she was straightforward and clear with my results). I brought in my own frames to get my newest prescription put in them (based on the results of my eye exam that day) and the frames were of a brand that neither Visual Edge or other surrounding optometries carried. The optician said it would take 7-10 business days (which is a bit long from my past experience) but everyone seemed nice there and helpful. 4/11/16 - I called Visual Edge to see what the status of my lens/frames was (I doubled checked this date on my phone). The optician said she didn't have them in yet and said to give her a call that Friday if I didn't hear back. 4/18/16 - I waited until the following Monday to call them back. The optician who spoke with me said they had the frames in, but due to the volume of customer frames that came back from the lab, it would be a few days until I could pick them up. That sounds weird, right? 4/19/16 - I call them back again to see when I could swing on by and pick up my "delivered" frames. The lady on the phone was cordial but said the optician I was dealing with was busy and I would get a call later in the day. I did get a call back BUT WAS TOLD THE FRAMES WERE LOST BY THE LAB. I didn't know what to say and I'll admit I wasn't happy. They told me I would be compensated by either a deduction on the cost of the frames or the eye exam and would ensure that the frames the lab lost would be ordered promptly. Since then, the original optician EITHER QUIT OR WAS FIRED, it took OVER A WEEK for them to place an order for my replacement frames (because they had to speak to a rep even though I gave them the website that I purchased my frames from). I finally got a call on April 29th, 4 WEEKS AFTER I ORIGINALLY CAME IN saying that my glasses arrived. I was out of town so I picked them up on May 2nd. I asked about how I would be compensated for the long wait, and the optician said that if I PURCHASED ANOTHER PAIR OF GLASSES, THE LENSES WOULD BE PAID FOR BY THE OPTOMETRY (so I would be compensated if I still did more business with them, not cool). Overall I'm not happy and I am still waiting for a call back from the optician I have been dealing with as: 1) I do not want to buy another pair of glasses from this optometry 2) I would like to receive a refund on the lenses or eye exam 3) I would like a copy of my eye exam results so that in the future I can take my business elsewhere when I need new glasses/sunglasses I would say if all you need is an eye exam, then this is your place. The eye doctors know what they are doing and clearly explain the examination process. But if you need glasses, I would highly advise everyone to go somewhere else. read more

Worst experience I've ever had w/eyeglasses. Spent $500.00 on a pair of eyeglasses they couldn't fit me. Now I'm stuck with an expensive pair of glasses I can't use. Would have had more fun flushing 500 one dollar bills down the toilet. After the experience I've had, I can't in good conscience recommend this Company. read more

I have been going to a doctor in San Jose but since we moved here it was time for an eye exam. A friend who sees Dr. Kovach recommended me to this office and I was very impressed. The staff was friendly I was seen right away but why I honestly rated this office so high was because of the top notch service. Dr. Kovach was extremely nice and thorough, you never know what to expect when referred to a new doctor, after my exam I was directed to the eye wear to chose some new glasses, a sweet lady named Beverly took over from here. She sat down with me talked about my likes and dislikes and went from there. She picked out every pair of glasses I was "eyeing" and she was spot on. Beverly took her time with me and gave her honest opinions on what looked best and what didn't, spending that much money you don't want to rush purchasing something you will be wearing everyday. Great experience. read more

I have been going to Visual Edge for many years! Love the staff and Dr. Patel! He was just starting his practice when I started seeing him! Can't imagine going anywhere else! Very professional staff and very accommodating. Would definitely recommend their practice. read more

I had my eyes checked on April 6th, by April 8th by eye was red, swollen with a bacterial infection. I have never had an eye infection before. I called the office to notify them that they may not be cleaning their equipment well and they should be aware that it is causing patients to get eye infections - no one answer the phone call, so I left them the message. They did not even bother to return my call. I personally went to the office during the work week to let them know of the situation. The office manager acknowledged that she received my call - she did not even apologized for not returning my call - she did however, say that their equipment is clean. I told her if the equipment was clean then I would not have gotten an eye infection. The doctor agreed to see me, after I insisted, and he too was trying to implicate that "many things" could have contributed to my eye infection (sty). Of course, the only "thing" that was near my eye was their equipment! I will never return. I work locally and will let all my peers at work know about this and caution them about the risk they take when they go to this business. The lack of responsibility or even acknowledgment is insulting. I still have the sty - a month later - horrible! read more

I have severe eye issues, suffering from thyroid eye disease and Dr Brown helped me see more clearly. He was very patient and worked with me until I was satisfied. Their eyeglass selection is very modern and the tech. was extremely helpful. Very nice staff. My eyes are improving so I will go back and get a new pair. Thanks Julie read more

My review is based on the young skinny mexican receptionist. I walked in there and walked up to her while she was writing something down. I know she heard and saw me there but refused to look up, or acknowledge me. I'm appalled by this rudeness. Worst customer service ever! read more

After years of refusing to get glasses or contacts, my night driving was getting scary. I was referred to this place by a good friend and so I scheduled an appointment. My first impression when I first walked in was how nice it was. It didn't look anything like an old doctor's office but looked rather modern. The service I received deserves 5 stars. The people in the front were very welcoming and the girl who did my pre-exam tests was very friendly and definitely knew what she was doing, pretty too which is always a plus. The Doctor who did my exam was very professional and did an excellent job explaining why my eyes were getting bad. I was fitted with contacts and schedule another appointment to see how my eyes were adjusting. When the bill came, I was pretty scared thinking it was going to be through the roof, but it was actually reasonable. Im very impressed with the service and definiltely recomend this place. read more