1. Visual Comfort & Co

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Santa Monica, CA

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Visual Comfort & Co

3.7 (3 reviews)
Closed • 10:00 am - 5:00 pm

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Ferguson Home

Ferguson Home

3.3(141 reviews)
1.3 mi
•$$$

I am sharing my great experience with Jacqueline Santana; she helped me pick out everything I…read moreneeded for my kitchen and bathroom remodel. WOW, she is incredible! patient, knowledgeable. caring, and very efficient. She knows her stuff! I was so fortunate she was there the day I walked in. What a treasure! She made everything flow and also she has great taste! Love her!

I had a very disappointing experience at the Santa Monica Ferguson Home showroom this afternoon…read more I had a scheduled appointment with Marinell at 3:30 PM. I arrived on time, checked in at the front desk, and was told I could browse the showroom while they let her know I had arrived. The showroom was very quiet--there were actually more sales associates than customers, with several sitting at their desks--yet no one approached me to ask if I needed help. I wasn't concerned at first since I had an appointment. After about 10 minutes, I checked back in with reception and was told Marinell was "wrapping up a phone call." I sat in the small waiting area next to the front desk. While waiting, I overheard another sales associate remark to the receptionist something along the lines of, "I don't know why Marinell does this--she knows she has an appointment and keeps chatting on the phone," which suggested this might not be an isolated occurrence. At 3:43 PM, I went back to the desk and explained that if she wasn't available by 3:45 (a reasonable 15-minute grace period), I would have to leave. I had other appointments scheduled that afternoon. I was again told she would be "right over." She never came. At 3:45, I left. This was especially frustrating because I was prepared to spend a significant amount of money on a bathroom remodel and had specifically made the appointment to start that process. With multiple sales associates present and the showroom nearly empty, it was surprising that no one stepped in to assist. The overall experience felt unprofessional and dismissive, and the atmosphere came across as somewhat indifferent to customers' time. I expected better from a showroom with Ferguson's reputation. Unfortunately, I'll be taking my business elsewhere.

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Visual Comfort & Co - lightingstores - Updated October 2026

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