We had several windows in our home, replaced by Vista glass 7 months ago. they ordered the wrong size glass for one of the larger sliding windows and had to come out and replace it again. A week ago one of the smaller solid windows developed a CRACK on the inside of the glass from end to end. I called Vista glass and they refused to cover it under warranty because it was BROKEN and they said that if it was a result of their workmanship, it would have cracked much sooner. They quoted me another $700 plus to replace a 32 1/2 x 32 1/2 inch window. I would not recommend this business because they did not stand behind their work. read more

I made an appointment with Vista Glass to come out for an estimate this past Thursday. Everything was confirmed and they were supposed to arrive between 1 - 5pm. At 3:30pm, I called to make sure the worker was still coming by. I was told the worker was not answering his phone but should be headed my way soon. Shockingly, no one ever showed up, no one ever called to tell me they weren't coming. They were worse than the cable company. Super bad customer service. I understand if things happen - that's why phones exist, so you can notify someone. read more

I hired Vista Glass via a referral a friend had given me. They came out did great consultations and estimates. I scheduled my install; they were prompt on time. They were efficient and very quick, and done within couple hours. I highly recommend this company with pricing and communication. read more

Incredibly poor unprofessional service! I still Don't have my windows tinted! Nothing GM but excuses, poor record keeping and lousy service! I've shown up there twice, each time there was an excuse for work not being able to proceed! This is 40 mike round trip for me. Very unprofessional. read more

They came out, measured, provided reasonable pricing, and came back to install. Alll work was professional and the replacement window glass looks great. Thank you Shawn and Assistant... read more

My experience was with replacing house window glass only, no autos, etc. Vista was the only company I called that offered a free estimate - the others required a service charge. The estimator arrived on-time and quickly measured the windows and got us a quote on the spot. It was close to the same price as the other forms, but they were able to do the tinting as well. They needed about a week to have the glass delivered and contacted us to do the install when it came in. They were here in a day or two. It was a cold day and the caulk was stiff and the installer broke one of our existing windows - they replaced it for free (which I'd expect). When he was doing the install we noticed several additional windows that were leaking, so the installer got us an immediate quote with a great price so we ordered the additional glass. So far we are very happy with Vista - they have been very good people to deal with. The only reason I did not give them 5 stars was the window they broke - accidents happen, but accountability.... I will update the review if there is anything of note in the 2nd set of window installs. read more

I set an appointment with vista glass for a simple estimate The window was between 10-2, so I called at 1 to check on the appointment and they said it was on time. At 2:30 they called to tell me they'd be at my house in ten minutes, but arrived after 3. They didn't have the parts needed to fix windows, so they called me to reschedule. We agreed for the same time next week. The next week rolled around, nobody came so I called. Turns out they forgot to actually set the appointment in the systems, and scheduled me for the same time again the next week. The third appointment rolled around. Long story short they arrived 2 hours late. Finally they fixed the window...and the technician broke it. So we rescheduled for the same time next week.... And they missed the appointment. There was never an apology, an admission of guilt, or the smallest offer of condolences. Update: The owner called himself, after hours. I felt it was a really humble decision. I feel if the owner is willing to speak and apologize to a customer himself it says a lot about his good intentions with his business. I can also accept that it was a series of mistakes that they don't usually make, and when the most offensive part was them never taking ownership; but the owner himself did, it does remedy that. The tech that did come to fix the window the second time was very quick, efficient, and kind. That experience alone with him would have been 5* easy so I do see value in working with Vista Glass under different circumstances. 3 stars because I have some concerns with the customer service and dispatch work and priorities; but I'm more confident about the potential of the company as a whole. read more

I called to ask about a quote today and asked if they travel to Green Valley. The gal that answered the phone said it depended. So I asked "depends on what"? Her reply was something to do with whether or not the glass was cut to my measurements. I said "that's not what I asked". I wanted to know if they serviced Green Valley because I was looking for a quote. So then, with an attitude responded yes for a fee. I think she decided the fee was $65. So I said, "let me get this straight. You are Going to charge me $65 to come to Green Valley, to give me a quote for a job I may hire your company for!" She said "yes"! I'm taking my business elsewhere. Certainly not the way to earn business and the possibility of referrals. read more

I called for an appointment and lady said she would call me back in 15 mins it's been 2 weeks. They treat people with groupons differently I canceled groupon. I don't like being ignored. read more

Replaced the back patio door glass at my house. Friendly and very tentative. Best price that I was quoted out of four companies. read more

Vista Glass - Molding not flush same day as install. - Windows Installation Near Me - Tucson, Arizona

These people are still calling me even after I told them I moved away. Their disregard for my satisfaction is lower than the Mariana Trench and i am sick of their constant calling. I DO NOT WANT YOUR SERVICE AND I WANT TO BE REMOVED FROM YOUR CALLING LIST ONCE AND FOR ALL! STOP! read more

Mabley and Doug were great to work with and got my windshield installed in a short time. Another one of the staff came out before I left to check it and cleaned some spots the window.. Really great service! read more

Folks are nice and apologetic, quality of work was 50/50, but customer service was terrible. Will not use again and will persuade others not to utilize their service. I had a pretty terrible experience with this company. Ran into them on DMAFB. Needed some chips repaired in my windshield. They suggested replacement would be best. Went ahead w the work. Had to pay out of pocket for UV kit. No biggie. Trouble setting up the first appointment and the office managers were pretty pushy about it. 1st appointment the guy showed up w UV on windshield but no tinting across top. Had to reschedule. 2nd appointment they had the correct parts and the same install guy replaced the windshield but scratched the UV kit pretty badly. Had to reschedule another appointment but this time I had to go to them. 3rd appointment was scheduled for 2 hours (they were 30 minutes late getting to me) but the install tech said at least three hours or I could come back for the tint. Got the UV kit installed and scheduled another appointment. 4th appointment the install guy wasn't at the shop at my appointment time. They called him out and he showed up 30 minutes after my appointment time. Got the tint installed. read more

I had my truck windshield replaced and they broke my front bezel below my windshield wipers, when contacted about it they just guava me a run around and I ended up buying it myself ($250). They called me about a year later and said they were under new ownership. I needed a new back glass in my Honda. Being the only business allowed to come on base i thought I'd give them a chance since it was new ppl. They promised gift cards that were never delivered. And now my car rattled under the back window. Fool me twice huh... I guess I'll just fix it myself, I'm not sure why these guys are the preferred business for my insurance and the military base. If you want honest ppl and a job done right. DO NOT USE these guys. I would rate zero stars if it were an option read more

My husband schedule a windshield replacement for 2 vehicles on Monday, 2/17/19, between 2pm and 5 pm. The technician showed around 4:30 to do the install but he identified they didn't have the correct replacement for 1 vehicle. He was professional about it and wanted to make sure the job was completed correctly. At that time the Installer rescheduled us for the following day and similar time frame. Got a call at around 5 pm on 2/18/19 stating that they would not be able to make the appointment because they have gotten busy with that day's schedules. So we figured to give one more chance for them to make it right and the only opening they had was Thursday 2/21/19 between 12-2pm. They called around 1140 on that day and told my husband that they haven't order the correct windshield yet and would only be able to install one vehicle but not until 3pm. That time passed and we called them at 4:51pm to check the status and all they can say is that the installer was on his way. At this point with the lack of integrity and no sense of urgency to rectify this issue, we had no choice but to find another company. Their service is designed for convience but after 4 different change and no way forward we are over a week into this process with none of our winshields replaced. read more

I was a customer with Vista Glass about five years ago while stationed at Davis-Monthan. I have not lived in Tucson for over four years now and I'm currently stationed in Alaska. I STILL receive calls from Sierra Vista Glass, and due to the time difference some of these are coming in at 5 AM. I have spoken to the people calling, as well as managers, and been assured that I'm removed from the call list. Yet here we are five years later and in the midst of a world wide pandemic... I got a call yesterday. NO! I haven't lived there in years, I don't want your service, even if I did I'm not driving from Alaska to get it! STOP CALLING ME! read more

I Had my windshield on my 2012 Honda civic replaced this past week and overall the gentleman was very nice and on time and made sure to call me to let me know when he was on his way and when he was here . The only thing I can complain about is that once I got into my car this morning I saw there was glass left all over the dashboard and also my fiancé happened to drop her phone by the front seat and when she reached down to grab it there was glass down in that area also and it cut her hand . I didn't see this last night because I left work once it was dark and couldn't see that there was glass shards all over . I wish that the gentleman would have cleaned up the glass a lot better so that this wouldn't have happened . read more

I used Vista Glass today for auto window tinting. Customer service was great, and the process took only one hour, while I waited. I would definitely use them again. read more

Replaced 2 large windows and one small at our home. Good pricing, excellent service. Cheaper by half than competitive bids.

Zero stars. These guys don't finish what they start and the string you along promising they'll make things right - but they never do. My mother hired Vista Glass to repair several windows in her home in Tucson. Months later they still haven't completed the process. The admin in their office promised at least 10 times that they'd be out to correct problems they created (screens not fitting, lack of delivery on a window). My mother spent a significant amount of money to prepare her house to be sold. To this day they still haven't completed the job and they effectively went dark. Terrible, terrible, terrible. The owner was informed, supposedly, on several occasions about the problems. NEVER do business with these folks. They owe my mom money for not completing the job. read more

Broken promises, wanted to replace non broken glass and charge my insurance company. Very deceitful.