First the staff is very rude. When you tell a family member I can't help you because that's not my…read morepatient. That is never the answer. The roaches are insane in this place. Visiting I stepped on at least 10 roaches in 20 minutes and nothing is being done about this. Clothes and personal items go missing any nothing is being done about it. I don't not recommend this place.

My issue with this facility is not regarding the level of care, but rather anything to do with…read moretheir business office (not the one on site, but their main office in NY). The entire process has been painful, and time consuming because of their incompetence. They have overdrawn my mother's account not once but twice resulting in overdraft fees due to their mistakes. They have neglected to enter important documents into their system, and they have repeatedly given me wrong information. Save yourself the hassle, find another place for your loved one.

Charter Senior living is an Amazing Facility! They truly care for their residents and the joy is…read morein the air and it the faces of their residents!

This review is for Charter Senior Living Towson. This was a horrific place for my mother in-law…read more After moving her into memory care, my adult children went in to visit their grandmother and noticed that the employees took advantage of my mother in-laws lack of short-term memory and stole her nice wood picture frames. They left the pictures and the cracked glass which were cherished pictures of her deceased daughter and husband. Also, an antique embroidered chair was stolen and replaced with someone else's cheap chair. The employees stole her pretty bed comforter and replaced it with a Disney princess comforter. One of her nice jackets was washed and shrunk so it could fit a baby, they don't read the labels they wash everything together if it just happens to be dropped into the basket by error. If you decide to use this facility to place your mother in for her last days of life YOU will regret it. Don't bring ANYTHING of value into that HELL hole it WILL go missing or become damaged, including your mother. For all the thousands of dollars that one pays for your loved ones "memory care" there is NO care here. While visiting her, I witnessed a male resident enter right into her room, my husband and I had to chase him out of the room. The staff knows full well the dementia residents cannot remember where their own rooms are, yet they allow male residents in the same wing as female residents, this should not be allowed. The aides allowed my mother in-law to fall out of her wheelchair and she broke her arm and hip, she was sent to the hospital and had septicemia from an undiagnosed UTI, obviously they hadn't changed her Depends for hours. She never went back to that horrific hell hole she went to paradise to be with Jesus Christ.

This place should be CLOSED ASAP!!! My mother was there for hip replacement rehab for a month. It…read morewas NOT my first choice and after reading the reviews, I tried to get the hospital to wait until a bed was available at one of my other choices, but they would not do it. It is old and it shows. The nurses are nonchalant and uncaring. They acted like I was bothering THEM when I asked PERTINENT questions about my own Mother's care there. Their favorite phrase is "I don't know" and I got this a LOT from the so-called Supervisor nurse whose English was clipped at best. I was there every day to make sure she was being taken care of because the nurses are just LAZY! DO NOT take your loved ones here. Despite the fact that the PT team was pretty good, I STILL stand by them needing to be CLOSED!!

Family member gets terrible care. You have a better chance of getting uranium than a glass of…read morewater. Even though she has kidney issues. Has been on an old mattress with a hole in it for months months. Don't have an emergency because it will take 45 minutes plus to get anyone to come if you ring the call button. The manager is as elusive as a unicorn. She is always closed in her office not taking calls. And don't even leave a message. She won't call you back. Horrible care.

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Activities of Daily Living, Skilled Nursing Care and Skilled Registered…read moreNurse Visits. WeCare has earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients who need and desire assistance within the comfort and privacy of their own homes. We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency . WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.

Horrible! My cousin went in and the staff are clueless and rude. She went as a double leg amputee…read moreand they gave her a walker. Not sure what she was supposed to do with a walker. Trying to get some crackers as she has an upset stomach and can't tolerate the food. First they asked her what is a cracker (no joke) then told her they didn't have any. Can't get her nebulizer treatment, call button is useless, caretakers have a difficult time understanding english. The list goes on and on. Take your loved ones elsewhere, anywhere has to be better than this place.

I can't understand the negative reviews. I was there for 10 days after my 3rd total knee…read morereplacement and everything was great! intense rehab twice a day, knowledgeable and professional staff, very friendly and accommodating to my needs. Food was good and family was invited to join me in the dining room. I've recommended this facility to friends and they all reported a positive experience.