I will not recommend the office to anyone. It is frustrating when excellent medical care, as…read moredoctors is overshadowed by poor administrative service. Every time visiting the office I have problems , misunderstanding. Rude and arrogant front-desk lady creating stressful, unwelcoming environment. Since the doctors themselves are great, it is likely that the practice management is unaware of the extent of this issue. Based on this unpleasant experience my family members look for other medical office .

Our family have been patients for years and we are always impressed with the excellent customer…read moreservice at Tidewater Eye Care. The staff are great, knowledgeable, professional and they put you at ease. The glasses frame options are beautiful, a bit expensive but they do have options for most budgets. Plus they always go over payment options and work with insurance companies. I've recently needed to request records, they provided a full report promptly. All the staff seem so happy, it must be a great place to work. They just bring joy to your day!

Customer Service is first and foremost. I have been a customer for almost 20 years. I have never…read moreseen better than I do today! Thank you for the greatest care possible

I ordered a two pairs of glasses, one for reading, one for everything else. When I was chose them…read morethe male worker told me they'd be about $150 and $250. That sounded like a deal. When I picked them up they were $900+. He'd been talking about the frames NOT the frames and lenses, and without consulting me he had ordered the most expensive lenses. I was shocked. They had a responsibility to make sure I knew the prices, and had many opportunities to tell me. In addition they used the temples from my old glasses for the new pair. I'd left them behind because the bridge was broken and I thought they needed them to help pick out the next pair b/c I wanted the same frame. No one told me this either. I used to like this shop.

I just moved to the area and chose Anne Arundel Family Eye Care based on the previous reviews. As a…read moreseasoned glasses and contacts wearer, I had a wonderful experience at this practice! The website was easy to use to request an appointment, and I was contacted quickly by the office to schedule an appointment. Kelsey was such a sweetheart greeting me when I checked in and helping to do the initial tests when I arrived. Dr. Simoncini was so kind and informative, explaining everything every step of the appointment. He was very encouraging during the exam, and I learned a lot about my eyes that I had never had explained before (what is an Astigmatism, why are "floaters" called that and why do they exist?). Then Patty was wonderful in helping me pick out new glasses. I would definitely recommend this practice to anyone for their eyecare needs!

I have been seeing Dr. Simoncini at various practices for over 20 years. However, the total…read moreexperience has been the best in this current practice at which he has surrounded himself with the latest technology, a comfortable site with an easy-to-reach location, convenient hours, and a staff that reflects his professionalism, friendly demeanor, and commitment to customer service and quality eye care.

Very high-tech place and friendly staff. Well qualified doctors and assistants. They are very…read moreprompt and if you do have to wait the waiting area is very comfortable. The Lubrano building is also very nice. Worth trying if you're looking for an eye doctor. Why 5 Stars? I would not trust anyone with my eyes unless they deserved 5 stars!

I called and tried to make an appointment this morning and was put off without consideration due to…read moremy insurance issues. I understand having no openings but was trying to gauge how much an initial visit would cost if I chose to pay out of pocket. The woman speaking to me could not have been more off putting in her responses. I wouldn't make an appointment there on a bet. Being kind is not hard. Being rude takes time.

I've been going to Dr Beling for years now, and she is always been so pleasant and attentive…read more Whenever I had pesky issues regarding my contacts she has always been on top of the matter scheduling me to come back immediately for a follow up just to check and make sure things were clearing up properly. There was a time where I had switched to insurance that wasn't accepted by South River Eye Care (sad face) and went to a place in Bowie. I was experience all sorts of misdiagnosis and wasted money on prescriptions that didn't work obviously. I was so excited when the year was over and I switched back over to my old insurance. I come all the way from Bowie to see her, and am never disappointed. They have an ok selection of frames with most of the mainstream brands.

I have been going to Dr. Beling for several years now, and have never been disappointed! She has…read morean excellent chair side manner, and is very pleasant to deal with. She even came in on Christmas Eve one year for an eye emergency for my teen age daughter at the eleventh hour, and took good care of her with a smile on her face! Can't say enough good things about Dr. Beling, her staff, and her practice in general.

I had a fantastic experience at Annapolis Vision Center. I specifically want to give a shout-out to…read moreBrooke, who handled my pre-exam eye check. She was extremely polite, respectful, and genuinely nice and an amazing person throughout the whole process. She made the appointment go smoothly before I even saw the doctor. The service was amazing, and her positive attitude really stood out. Highly recommend! If anything she needs a raise!!

After being a patient at Annapolis Vision Center FOR YEARS, I call to have my daughter's swollen…read moreeye checked as she is leaving the country in 5 days. I'm told they're "too busy" to see her and go to an Urgent Care. So, now we sit in a crowded waiting area packed full of sick people. So much for "personal care" at AVC. I'd been teetering on leaving the practice anyway as their fees have increased, but this set me over the edge.

My experience at this location was outstanding. A little background: my prescription was overdue,…read morein addition to my glasses suddenly breaking on a Friday night. Needless to say, I was a bit frantic and needed to find a location that would take me right away. I was able to get an appointment for the upcoming Monday which I was absolutely not expecting. I was a bit skeptical due to the location being inside of the town center, however I had no issues parking inside of the garage located closest to Target, and then taking a short walk. The young lady that assisted me with my eye tests was amazing! I always get anxiety prior to the glaucoma examination, however she was super patient with me and made sure I was comfortable before proceeding. Now for Dr. Shields: VERY personable, knowledgeable, patient to say the least. He took his time, explained everything to me from the health of my eye, to making recommendation for Lasik, answering my questions. Overall the customer service is a 10/10 SUPERB

*Shady billing practice alert!!! This business has multiple…read morecomplaints with the better business bureau. Issue: They tell you in-store what your insurance will cover and the amount you will have to pay out of pocket. Then months later, they send you another bill saying you owe MORE money than what you already paid! There is no itemized bill either. Corrupt and shady business trying to screw people over. Their prices are high enough before they play games with billing. Avoid this business.

Dr. Magill is very talented and her staff is friendly…read more If you are looking for a medical practice capable of processing claims with your health insurance provider and vision plan, look elsewhere. These people won't even try.

Great people here with a large selection of frames. On a business trip and lost a screw for my…read moreglasses, they replaced it for me while I waited then did not even charge me. Such a nice place. Thank you!