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    Brightview Senior Living - Edgewater

    3.5 (2 reviews)
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    3 months ago

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    Charter Senior Living of Annapolis

    Charter Senior Living of Annapolis

    3.4(13 reviews)
    1.7 mi

    Charter Senior living is an Amazing Facility! They truly care for their residents and the joy is…read morein the air and it the faces of their residents!

    This place is the worst. Don't put your loved one there. Our parents were at Charter for a little…read moreunder a year in assisted living and there were numerous problems with poor management and unprofessional staff. The call buttons rarely worked, and when they did function, nobody came for 45 minutes. The nursing staff didn't make necessary medical appointments, housekeeping was mediocre, basic maintenance requests were ignored, memory care residents were left alone with few activities (our mother was in memory care several hours per day for a few weeks), and our parents were regularly shouted at by the cleaning person in retaliation for a family member complaining to the director about how filthy the room was. We gave the facility a year to try to improve, but in retrospect we should have moved them out within the first month. Only the meal delivery staff and the physical therapy staff (an independent company) were kind and compassionate. Ditto for the receptionist with the little dog. The head of wellbeing/nursing has a negative attitude and shows no compassion toward residents or family members. She appears to hate her job. The executive director is checked out and rarely on the premises. When she learned our parents were moving out and why, she offered zero apology for the many ways her facility was in breach of contract. Save yourself a lot of stress and find a better place.

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    Charter Senior Living of Annapolis
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    Brightview Senior Living - Edgewater - retirement_homes - Updated August 2026

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