When I had the opportunity to speak with Shawn and Christine regarding my grandmother's care, they…read morewere very warm, kind, and helpful. My adoptive grandmother is Swedish American and has very particular needs, so I really appreciated the way they took the time to understand her situation and guide me toward the right type of care and support for her. They made the process feel clear, comfortable, and thoughtful.

I am especially grateful for the fact that A Better Solution was able to meet my needs on a very…read moreshort notice. And the service they provided wasvery good. Not only did the care giver do the physical work, she also allowed me to talk about my issues which gave me great comfort. Thank you.

Bringing a loved one to a nursing or rehab facility is nerve-wracking, especially after a long…read morehospital stay. After our mom spent over two months in the hospital, we were anxious about this transition. This facility has been nothing but wonderful. Brittney, the nursing director, has been incredibly supportive, and Kristin in social services has been amazing to work with. Gerald and Maria in activities go above and beyond to encourage our mom to have some fun during her stay, getting out of her room had been so great for her mental health. Our mom especially loves Bingo, which has brought her so much joy. She also had her nails done which made her feel so good! The rehab director is also amazing and truly invested in patient care. Everyone is quick to respond to questions and needs, and they genuinely focus on making our mom's stay as comfortable and positive as possible. We are so grateful for the care, kindness, and compassion shown to our family.

While my spouse was in View Ridge for rehab, they lost her clothes for 5 days in the laundry…read moreleaving her with no change of clothes for nearly a week. The administrator was rude and abusive to my spouse and me and attempted to financially extort me to private pay even though she had a pending medicaid application. I filed a complaint with the state. The state investigator said that this was illegal and represented an ongoing pattern and practice of financial elder abuse and fraud, as this was done recently to many patients and would lead to a serious fine and possible termination of the certificate to operate or accept new Medicare/medicaid patients. Additionally, they were caught lying to Adult Protective Services personnel and other state investigators. Do not send loved ones here Response to owner. Lying to a Washington state adult protective services investigator should be a crime, but unfortunately, it is not. If there was a claim of any kind of elder abuse, and it is already a confirmed fact that the staff will lie to protect themselves and the owner of this company. I repeat, do not send loved ones to this facility as their safety can not be assured from abuse of any kind. This facility was issued 3 citations and fines for the abuse of an elder in my wife's case

They offer varieties of home health care . Most of the workers are experiences. The owners are…read moredoctors.

I love CHC services. I have a rare genetic disorder that leaves me in an excessively fragile…read morestate. I can literally dislocate a shoulder simply by opening a refrigerator. Needless to say, I am unable to care for myself when my husband is on travel. That's why I'm SO thankful for CHC. Whether for one week, or three weeks, or even months due to neck multiple neck surgeries - I know that CHC will send a qualified, kind, hard-working to come help me. Everything from taking out the trash, cleaning to tub, cooking, driving, grocery shopping, washing my hair - they do it all with a smile. After my neck surgeries I needed help with everything - and I was always treated with dignity and respect - even when they washed my butt. Whether you're looking for short term care, or long term care, I highly recommend CHC Services.

Thought the aide I had was a wonderful fit. I helped her by giving her things she mentioned she…read moreneeded. A lot of things and was happy to help. Then I get a text she hurt her arm and needed the day off. I understood. Then soon a text for a week off. Then a text that it wasn't known if she was coming back, but she could give me one day in her schedule but couldn't vacuum. Her schedule? I thought she couldn't work? I will NEVER help another aide or their family again. If I could get back the two big totes of blankets & quilts I would. Just left me to struggle as my knee tendon tore, I had a TIA & heart attack & have to have the other knee surgery. I've no help at all. I was offered a "backup"man, but I said no thank you. At least the head lady at Aging & Disabilities has given a better way to find a professional aide. I used to think highly of Serengeti until I was left feeling used.

This is an ethical, professional home care agency (Lynnwood site) that provides competent and…read morecompassionate care. They are dependable (without exception) and are able to be flexible when needed. I write this after 6 weeks of 5 days/week, 8 hours/day service from them. My husband and I each wholeheartedly recommend this agency for anyone needing temporary or long term care in their own home. A little history: We thought we had an arrangement with another home care agency, but due to questionable agency practices, we did not hire them. This, unfortunately happened a week before I needed knee surgery. My husband, the client, cannot be left alone and needs some assistance that I wouldn't be able to provide. I called Serengeti purely based on their reviews. The manager, Tanya, came to our home the next morning. Based on our impression of her and how she described their services, and on the quality of her assessment, we signed up that day. They started immediately on the date we needed them. They did not disappoint. The aide that Tanya matched up for my husband was well suited in personality as well as in her compassionate, competent skills. Gina (our aide) is a lovely, warm woman who is a pleasure to have nearby. Her primary job is to keep him safe and she does this well. She, also, helps him as needed to do his physical, occupational, and speech therapy homework. She does light housekeeping (laundry, dishwasher, tidying up, etc) as needed when I am around to insure ongoing visual supervison. We wish we had hired Serengeti sooner. I sleep better and am more energetic. I don't have to do it all. We also cannot say enough good about Tanya, the manager. She is "johnny-on-the-spot" and has helped us expedite insurance requirements. She has also called them on our behalf. She is a dynamo. Her daughter, Tanika, is equally helpful. Another aspect of this agenct that bears mentioning is that they treat their employees -- all vetted -- well. When I read employee reviews of Serengeti, the phrase I read most was that they were treated like family. Tanya and Tanika have set the atmosphere. (Our aide finds this to be the best home care agency for which she has worked.)

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

Staff is exceptionAl... PT dept is wonderful I had 2 broken…read morewrists & could not feed self,,open milk carton etc... not recommended for a way to loose excessive weight... no one offered to help.. I went in hall & chased someone down to open my Milk.., would not recommend if your love one needs help... 1 star does not show comments so

Please do not put your loved one here. It stinks of urine, the staff are rude, and they almost…read morekilled my grandmother by overdosing her on her pain medication. She was there for rehab for a broken arm after a fall, stayed in bed for days because of "not enough staff to get everyone up." I went in to visit in the afternoon, her breakfast tray was beside her bed, untouched, she was laying in a wet bed, almost unresponsive, incoherent. I asked them to send her to Providence, they said she just needed to drink more water. I called 911 and had her sent to Prov. The ER doc told the nurse to give her narcan, she immediately woke up. Please, do not send your loved one here.

My father, who has dementia received care from Homewell. The care giver was kind and very helpful,…read moreassisting with meals, hygiene and company. My father was reluctant to receive help at first, but eventually gave in and accepted the help. Our experience with them was great.

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

The facility is clean and welcoming . The staff really care…read moreabout the residents. COVID-19 has been hard on all of the residents, staff and families. They are now able to allow families to visit. Therapy services are outstanding. If you want a quality skilled nursing facility you should choose Bothell Health Care. Thank you to all of the staff for all of your dedication to your patients!

This facility was completely unprepared to release my 91-year-old mother an entire three (3) days…read morefollowing medicare notice of non-coverage; which was issued 3 weeks after her hip replacement surgery. Because they stated the doctor "left for vacation to Mexico," they could not provide me her medications, a list of her medications, and none of her prescriptions had been called into the pharmacy. Further, they did not have a cheap aluminum walker to send her home with. Because the head nurse had expressed she was confident she would be kept on after appeal, she left me scrambling to fly from out of state the following day after rejection. This all took place on a FRIDAY evening, with no options but to go the weekend without meds or a walker. I managed to arrive the following day, but the couldn't handle a basic discharge that is part of what they do every single day as a business. They SHOULD have kept my mother over the weekend at no charge to her to make up for their MAJOR blunder (instead they estimated about $500 per night out of pocket). When I found my mother waiting for me, they had a quarantine sign on her door but my mother wasn't sick. The nurse told me the sign had to do with her roommate who had left a couple days prior, so my other said she was not even being attended to. I would NOT recommend this facility if you're looking for a place your loved one will be treated like an actual human being, worthy of respect, and who will help with any sort of transition after discharge.