Continuum Care Hospice has the most professional employee's that truly care about their patients…read more Tiffany Kopec, Julie Clobes, and Patrick Shepard are experts in their field and do everything to make sure your loved ones are comfortable, are cared by the most qualified staff, and are with you every step of the way. If you find yourself needing hospice care the only call you should make is to Continuum. I'm so thankful we did.

If you want or need grief counseling after a family passing- get it on your own elsewhere…read more Counseling staff can't keep an appointment, repeatedly cancelling. The care for my dad was a mixed bag, some good and some mediocre. After my dad's passing, they told us we would have up to 1 year of bereavement counseling free through continuum. Sounds great, but problem is you can never get a first appointment to have access to individual and or group therapy. Have had three cancellations for a first appointment. I scheduled time off from work to make these appointments. If people can't get a first appointment that sticks then the proposed therapy is useless.

My mother was diagnosed with a very rare bacterial infection. She had surgery that removed most of…read moreher heel bone to eradicate the infection. Her post op care required a wound vac and a facility that was equipped to change it out every 3 days. This facility came up as qualified for this specific care. They approved the care order. After being there for a week, my mother's wound vac hadn't been changed and when I called to find out what was going on , I was told Benito was the only one trained to switch it out and he didn't work weekends. Left early for an "emergency" This was a Friday night. It should have already been switched out by this point I called and made a fuss. This care is the difference between keeping or losing her leg. Benito came back in on his day off to do the required care we paid for. When he went to change the vac out he ripped the bandage off my mother's open wound and caused tremendous pain. So much so my mom too afraid to let the staff know when she was having any discomfort. After that incident they were cold and distant with her and rude with me when I visited. She came home before she was ready because we were both concerned about elderly abuse. I would like to think anyone in this profession would treat people the way they would want their parents to be treated. Amazingly after this incident , they had another nurse do wound vac changes. Today we received a $3000 bill after being told her stay was covered by insurance. No itemized charges. Just 3/1 and cost of service. From the facility.

I'd like to be transparent in the fact that this review is after visiting the rehabilitation center…read moreon a tour, and I have not had a family member personally stay here. However, I have learned that it is challenging to know what to expect, and find good resources, so I felt like leaving a review might at least be helpful to some... The location itself not on a busy street, the parking could use improvement, however, there is some in the back. I do think the staff here is efficient and they were very responsive to phone calls and questions and coming in for a tour. During the tour I was able to ask any questions that I wanted to, and was able to understand clearly Aryana's responses. The way that this location is set up, included a short term, hallway, and a long-term hallway, the cleanliness of the areas were pretty good, and the overall facility did show a movie area, and boardgame area. I don't expect any location to be perfect, I did see a lot of seemingly happy family members visiting there, family while passing through the hallways... There was one spot that smelt of urine, but perhaps that was being addressed. Overall, I think if you are looking for someplace that your family needs to stay at, this is a good spot to begin your tour, and see.

My Experience at Alderwood: A Journey from Frustration to Genuine Care…read more I recently stayed at Alderwood for rehab and was discharged not long ago. I want to share my honest experience -- the difficult parts, the turning point, and ultimately the reason I left with gratitude. During my first week, I was not thrilled with the care I received. I often felt overlooked. Some staff members -- not all -- seemed rushed, with little interaction or engagement. When I voiced concerns, I felt dismissed rather than heard. I repeatedly asked to speak with the person in charge of the nurses and aides, but she never came. I spoke with the social worker and the administrator, who reassured me they would address my concerns and send the nursing director. Still, she never appeared. My main concern at the time was how my legs were being wrapped. I wanted guidance, reassurance, and proper care. Then the inspectors arrived, and shortly after, I learned the director had been fired. This worried me even more -- if things weren't running well before, what would happen now? A few days later, a gentleman introduced himself as the nurse supervisor. At first, I didn't think much of it. He came in regularly, asking how I was doing and whether I had any issues with my care. I assumed he was just another staff member making rounds. But he kept coming back. He kept asking. And he genuinely listened. I even asked, is there a problem that's why you keep asking these questions? Slowly, I noticed a shift. The staff's attitude improved. They were more attentive, kinder, and more professional. I told him this directly -- that since he started checking in, the entire atmosphere felt different. He told me, the staff here are wonderful. They may just be under pressure but thank you, I will surely let them know. A few days before my discharge, I received a new roommate who struggled with yelling and screaming at night. I understood she couldn't help it, but it made resting and healing extremely difficult. I reported my concerns to management, including to a nurse named Tee, who said she would inform her supervisor. Honestly, I didn't expect anything to happen. My hope was low. I told them not to do anything about it, not even a grievance. I really wanted to just leave then but I physically cant. To my surprise, shortly after reporting the issue, the same gentleman walked in -- and this time he introduced himself as the Director of Nursing. I jokingly gave him an earful for not telling me sooner. His response is something I will never forget. He said: "My actions should speak for themselves. I want my residents to remember me not by name or title, but by how I made them feel." I cried -- tears of relief and gratitude. He apologized for my experience and for the rough night. He offered solutions immediately and even brought me earplugs. When I told him I was worried I wouldn't hear my alarm, he promised that a staff member would wake me up at exactly 7:00 AM -- "like you're in a hotel," he said. And he delivered. All my earlier frustrations were overshadowed by the sincerity, consistency, and compassion shown by the new Director of Nursing. His leadership changed the environment. The therapy team, nurses, and aides became more attentive, more present, and more caring. I left Alderwood feeling heard, supported, and respected. That is why I gave a 5‑star review -- not because everything was perfect from the start, but because the right person stepped in, listened, and transformed my experience. To Umesh social worker, the therapy team, nurses, and aides: thank you. To the Director of Nursing, Joe-mar your actions truly spoke louder than any title ever could. Now that I'm back to working, I've been sharing my experience at Alderwood -- not just the challenges I faced at the beginning, but the incredible turnaround that happened because of the people who truly care.

I'm exceedingly grateful to everyone at Ald. Post-Acute Rehab who took such good care of me while I…read morewas there for about 3 weeks recovering from a bone fracture. From the most expert doctors & administrators to the most basic housekeepers & all of the aides & therapists in between, everyone was amazingly caring, attentive, & good listeners. I appreciated that my roommate on the other side of the beautiful curtain (more on this below) was also treated with so much patience & nurturing; even when I myself might have been getting fed up with her relentless demands & commands, & her significant care needs, all of the staff consistently dealt with her with so much kindness, which was so impressive. Everyone really listened to her as they did to me. I loved that I had so much freedom to stream music, news, movies, etc., at any hour, when of course, sleeping through the night was not really happening due to pain, at least at first. When I worked with the physical & occupational therapists, they really listened to me when I told them I live on the floor (sleeping on a mat, eating at a low Japanese-style table), that my apartment has stairs, & they focussed my therapy on preparing me for my own environment. They supported me in gradually improving, pushing me just enough. I don't see how they could have been better. When I had concerns about diet, the woman in charge of meals & nutrition came & met with me one to one & after that, I received many more extra portions of fresh fruit & yoghurt instead of sugary desserts. I still felt that I was not getting enough vegetables (although in all fairness, I do normally eat way more vegetables & herbs, etc., than is normal in the typical American diet). The supposedly available snack of carrots & celery was hardly ever available upon request (probably because no one else ever requests that). I finally ordered a case of V-8 juice from Amazon to supplement my vegetable intake. I want to mention how much I enjoyed the beautiful curtains separating roommates: yellow & turquoise Asian-inspired bamboo pattern, which looked green in some lighting, yellow some other times, & coordinated interestingly with the uphostery fabric, reminiscent of Paul Klee, on the sturdy chair, which functioned as a chair for a visitor, a good place to slide a meal tray onto, a good stable arm to prop myself up with, etc., etc. For an art lover like myself, it made a difference to have some beauty in the environment, rather than being in an overly clinical sensory deprivation chamber. My room looked out on a garden with gorgeous trees, some of which turned color during the time I was recuperating. Long hallways with wooden floors were beautiful & clean & the whole place did not smell offensive. Back to the staff again, I enjoyed meeting so many wonderful people from different countries/cultures all over the world & I loved how they work together so beautifully to give such wonderful support to residents.

Archangel Adult Family Home is RN owned, provides exceptional care to the elderly. Treats…read moreeveryone residents and families like they are a part of a bigger family. Truly a wonderful place quiet adult family home that provides wonderful home cooked meals, assistance with activities of daily living, great social environment, medication assist, monthly musician to provide songs at their request, celebration of birthdays and personal milestones.

I am not happy with the care my client is getting. she is 97 years old and she was minimally…read moreambulatory when she was admitted, and is not now weight bearing at all because the aids didn't continue to let her stand to pivot. She sits in a recliner daily with a blanket over her because her body runs cold and she likes to have the bedroom door open. I have come twice in the last couple weeks since the weather is cooling off and she was in her recliner and the door was closed , the window was fully open and no blanket on her. It was cold in the room!!! Also the meals are not home cooked, I.e. frozen pizza or sandwich for dinner, no fruit, no veges, etc.!! Not happy.

My mom was in the ICU and then rehab after she became very sick. She is 89 years old and requires…read morecomplex care. She stayed at Next Level for three months, and the care was outstanding. The LPNs and RNs at the facility provided excellent, compassionate care. I always recommend Next Level to anyone looking for care for a loved one, especially for complex medical needs. The rooms are very large, clean, and brand new the facility always smells fresh and welcoming.

I recently had the pleasure of PT at summer Summit rehab on Lincoln Avenue in Snohomish. My…read morephysical therapist was Tanner Lung and I would recommend him to anyone. He is tough and knowledgeable but very affirming of your efforts and caring. The rest of the staff is very personable as well. It was a great experience overall!

Let me start first by saying I was very pleased with my appt with their MLD therapist - Maggie…read more Maggie was great. So kind and helpful and VERY thoughtful of my specific medical situation. She was also very knowledgeable, which helps because I have Lipedema (NOT Lymphedema) and many don't know much about Lipedema but she does. BUT their problem at the Snohomish location is the front desk person, Tori. She is incredibly RUDE. First of all, my first appt last week, I walked in, smiled, greeted Tori and said who I was there to see. She frowned, had a grouchy tone of voice, handed me a TON of paperwork to fill out, which I did, and when I was done, told me that Maggie would come get me. Now first of all, besides Tori - please people ... SEND THIS STUFF TO PATIENTS IN EMAIL! For heaven's sake. I have essential tremors so writing is difficult. My husband was with me and had to help me fill all of this out, which included medical history, list of meds, etc. It took me about 20 minutes to fill all this out, which put me at 5 minutes PAST my appt time. :-( Maggie came to get me and things were great them. But then Tori handed me a list of my next 5 appointments when we were on our way out. OHHHH KAYYYY. NO ONE - AT ANY TIME - consulted with me to find out what would be good days and times to come in AND we had to get out of there because my husband had a work meeting to get to. When we got home, we set the list of appts down and forgot about them until Sunday. My bad. BUT ... they were ALL for Tuesdays in the early morning. We normally don't do Tuesday appts when my husband has to go with me because he has to go into the office on that day. He took this day at home for THIS appt. AND I have some medical things that make mornings my WORST time of day. I try to make all my appts after about 11:00 am, later if possible. I am in so much pain in the morning that getting going is insane. So on Sunday we faxed them to cancel all those appts, stating we will call to reschedule. So this morning (Monday) I called. Tori was SO RUDE! When I asked if she got the fax, she didn't even answer me. When I told her I need to delete the these appts and reschedule them, she RUDELY AND STERNLY said "ALL 5 OF THEM!!!" I said "Yes, all 5 of them. Also, Maggie only needs to see me for one or two more appts and then I'm done anyway." (This is because she teaches us how to do MLD at home on our own. This is common with this therapy. So then Tori asked me what time tomorrow I could reschedule for, I was looking at my calendar and finally told her 1:00 pm. THEN she tells me Maggie doesn't have ANYTHING until April 10th. REALLY??? NOW YOU TELL ME!!! How about "Maggie doesn't have anything until April 10th, so what would be your best days and times after that?" Tori has no business working the front desk of ANY business. She gives them a bad name. I have read other bad reviews from people who won't go back to this location BECAUSE OF HER. I won't either. I cancelled all my appts and I will go to another clinic, even though I have to drive twice as far to get there. I know I will be treated well there because I've been there before. I chose Summit because it was closer. But Tori was the straw that breaks the camels back. Summit should find someone else to work their front desk. She is the FACE of Summit in Snohomish and she makes them look VERY BAD.

This home is wonderful! They are loving, caring & compassionate caregivers and have taken…read moreexcellent care of our father during his 3 yr. stay. They actually have 2 great homes right across the street from each other. They have allowed me to prepare meals & take to the residents from time to time which helps me feel like I'm contributing to their care. My dad has had rooms in both of their homes and has been comfortable in both of them. If you are looking for care for a loved one, I highly recommend Family Choice Care. Their homes are always clean and well maintained both inside & out. Wonderful people!

I volunteered here and everyone is so nice and welcoming. We celebrated one of the residents…read morebirthday and everyone seemed so happy and full of laughters. Many families here always have a good experience based on the care and love for their families. I would volunteer again if I have time to do so. Kudos to the owner and caregivers! More love

My sister has been here for over a year. I am there often visiting. If I could rate it 100 stars,…read moreI would! The owner/nurses and aides are absolutely wonderful!! Every one of them! Very loving and caring. They treat my sister as if she was their own family. They take such excellent care. I wouldn't want her any place else. The house is beautiful, clean and always smells fresh. The bedrooms are nicely decorated. The sheets are colorful and pretty. Everything is quality. The fireplace in the living room is cozy. The whole house is very homey. The meals are very good and they pay attention to what the residents like. I could go on and on. This home is outstanding! I've asked to be put on the waiting list for when my time comes. :)

We moved our mother to one of Traci's homes which was the best thing we ever did in our long…read morestruggle with managing her dementia. The staff were incredibly caring and competent and the other residents were amazing with her. Every time I visited she was engaged in an activity (e.g., chair exercises, puzzles, craft projects) or spending time with the other residents at a meal. Almost every time I visited, Traci was there at some point. She is someone that truly cares about her team and the residents. I also appreciated her communication with me... she kept me advised about my mother's condition and provided great and candid advice. As well, the house/yard was very nice and clean.