They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

Kara canceled last minute after I already paid for childcare. She sent an email that I didn't see…read moreuntil an hour before the appointmen, never even called. Bad customer service and no respect for her clients. im not going to be using therapy Austin now.

This place is for more concerned with making money than with really helping their clients. The…read morerates are far above the norm and they will not work with insurance at all. They have set up an auto-debt from the account you give them so they make sure they get their money. If your therapist leaves this place then you cannot see that same therapist at their new location. You are stuck with either seeing a new therapist at Therapy Austin or with finding a completely new therapist outside Therapy Austin. To me that is unethical. They use the "slippery slope" fallacy that "if all of the therapists took all their clients we would go broke". Give me a break. Some therapists will leave and some clients will leave as well. To make such a heavy-handed non-compete is not necessary and it interferes with the clients best care.

You have to HARASS this practice for every little thing, and even then it will often be…read moredone/submitted incorrectly. Insulin refill? Called in incorrectly (non-fillable quantity at pharmacy) THREE times......had to go in in person to get it ironed out after my mom went five weeks without insulin (!!!). Insanity. It just takes DAYS and DAYS and DAYS and CONSTANT phone calls to get medication refills, referrals submitted, pre-authorizations completed, etc....no one ever calls you back even if they say they will- you have to hound them for basic communication. The *constant* delays produce a really negative impact on patient experience. It's an actual part-time job dealing with this practice for my mom's senior care. It doesn't help that every time I call in I speak with someone different, like a call center, who all seem to do a really poor job at communicating patient needs to the actual healthcare team. You hear 5 different things from 5 different people for every issue. It's just overall a disorganized mess; a wild goose chase to nail down what is very basic care. Exhausting and frustrating.

Care quality type of care very intellectually and the office experience was a great one the office…read moregreatly appreciated and enjoyed

I can't say enough wonderful things about ATX Doulas and the support they provided during my…read morepostpartum journey. Their night doula service was truly a lifeline for me and my family as my husband and I transitioned into parenthood and being first-time parents. From the very first conversation, one of the owners (Amelia) was very patient in addressing all of our questions/concerns while not being pushy about their services. We also feel heard and understood when we were matched with Kate who was not only experienced and professional, but also incredibly nurturing and thoughtful. Kate is deeply knowledgeable about newborn care and brought such a calming, confident presence into our home. She was incredibly attentive to our baby girl's needs--whether it was feeding, soothing, or diaper changes--and always handled everything with such gentle care and professionalism. Having someone like Kate gave us the rest and peace of mind we so desperately needed. It made all the difference in those early weeks of recovery and adjustment. Additionally, we appreciated how easy it's to schedule after we signed up with ATX Doulas and the flexibility they provided in modifying the typical night hour shift to better fit our family schedule. Last but not least, we are especially thankful to have Katie (one of the owners) stepped in to provide coverage one of the days that Kate wasn't available. If you're a new parent in Austin looking for reliable, compassionate support, we wholeheartedly recommend ATX Doulas. Their team is exceptional and truly dedicated to the well-being of both babies and parents. Thank you for being there when we needed it most!

From the moment I signed up for my first meet-and-greet to the moment my baby boy was placed in my…read morearms, ATX Doulas was truly exceptional. Every person my husband and I interacted with was kind, considerate, and incredibly knowledgeable. Sunshine was my birth doula, and even though we hadn't met prior to delivery, I can honestly say she was the best money I've ever spent. She helped me feel empowered throughout my induction--which was not my ideal scenario--and made sure I felt like an active participant in my birth, not just a "good patient." When the nursing staff was unavailable or less than ideal, Sunshine stepped in to help me find more comfortable positions and to encourage and educate both me and my husband during the toughest moments of labor. I cannot recommend her or ATX Doulas enough and would choose them again and again.

We hired Mary and her team. Mary as the CEO was great and she did her best. The nature of the…read moreindustry is these people tend to drift in and out of jobs. Our caregiver was not adequate, but I am willing to give the company (not person) another chance at a later time. My advice: 1. Interview the caregiver first prior to signing a contract. 2. Understand that person's location, miles they will drive and personal commitments they have. 3. Finalize your own assessment prior to agreeing to move forward, ask for a different option (resource wise) if you are concerned about the person you met with.

I waited a month before writing this review since I've had problems with home healthcare actually…read moreshowing up and helping. Cella Bella is by far the most wonderful home healthcare I've ever dealt with. I found them just by luck from a caregiver who was helping a neighbor. I didn't know what to ask for because I didn't know what was available ...I just knew we needed help. They listened to me, exhausted & crying, and then quickly got my mom into a medicare paid home health routine. Not once did I have to remind them to follow through on their promises. Calls are always answered and I truly don't know if they even have voicemail. They took our $0 budget and quickly turned it into a whole team of knowledgeable and compassionate caregivers. Cella Bella lifted a huge weight from my shoulders and mom is feeling much better too.

I recently had a friend stay here for 3 nights as they reached the end of their life. I cannot…read morebegin to say how grateful I am for the staff and the accommodations provided. This place simply handles things differently: they take a gentle approach where educating friends and family of the passing is priority. I felt extraordinarily comfortable and safe/secure as I watched my friend pass as the nurses were more than well-equipped to do their job. Every question I had (and I had a lot) was answered kindly, without judgment. I never want to see anyone pass again here but I would strongly recommend this place. Thank you, Mary, for all of your help.

Everyone's knowledgeable and kind. With regards to our…read moreexperience - we highly recommend Hospice Austin.

I truly can't thank Mia enough for her knowledge, support, and guidance during the birth of our…read moresecond baby! Having a successful VBAC was extremely important to me and I couldn't have done it without Mia. She talked us through every step of labor, helped me get through each contraction, and created a calming space in our L&D room. I cannot recommend her enough, especially if you're a first time mom or VBAC patient who never experienced labor before. If you're on the fence about hiring her as your doula, do it! You won't regret it

Highly recommend Mia! Mia was our birth doula for our first baby and I felt much more prepared…read moregoing into childbirth from talking and meeting with Mia over what to expect. The emotional and physical support she provided while I was in labor made the experience smoother than I imagined. Most of the hospital staff were familiar with Mia and she worked seamlessly with them. Mia is a mom herself and I appreciated the insight she shared from her personal experience. She's overall an awesome person to be around and made me feel comfortable from the beginning. I would recommend Mia to anyone looking for a doula in the Austin area!

My mother-in-law entered the facility in the middle of July and died August 8th...Bed sores she had…read morefrom hospital and the other facility she was in got extremely worse while at this place......The owner refused to refund us ANYTHING of the $6250 we paid for the month of August....Said the contract states no refunds.They said it was standard policy in the industry... I called two facilities so far, and they said they would issue refunds at their place...BUT this guy said NO.....I'm sure they will fill that bed ASAP and double dip if they can....READ YOUR CONTRACT AND QUESTION EVERYTHING when looking for a facility...DO NOT USE THIS PLACE !!!!!!!!!

People that actually care! I've been here many times over the past months to visit my uncle and…read moreeveryone there is so helpful and genuinely cares about him. They seem really organized and thorough, and always answered my questions. We really couldn't have found a better place for him to live. It's clean, nice, homely and they have really treated him with dignity. Thanks so much to the staff at Bouquet Homes!