This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

Moving into The Reserve is the best thing I ever did. I got…read more a one bedroom apartment with a kitchen equipped with a large refrigerator and a microwave oven. Plenty of cabinet space and drawers. The kitchen also has a large double stainless steel sink and faucet. The wall across from the kitchen has a large closet for storage and also a full size GE washing machine and dryer. The living room has plenty of room for a large recliner, a grandfather clock, a 65 inch Samsung TV and a large double door cabinet where I have my 27 inch iMac computer. Between the recliner and outside wall I also have a 36"x36" pedestal table, where I have a large hammered copper lamp with shade. The two walls forming the corner behind the recliner and grandfather clock, have two large glass windows covered by Venetian blinds. Moving through the lockable door into the bedroom there is room enough for a queen sized bed, and a three drawer cabinet with lamp. The outside wall has a large window covered with Venetian blinds. Sliding double doors lead into a closet with plenty of room for hanging shirts, and with shelves that hold baskets for socks, and underwear. Under the shelf on the right there is room for a large four drawer cabinet where I can store pajamas and a large collection of various shoes. A single sliding door leads into a spacious bathroom, complete with a shower, toilet, and lavatory. There are two spacious cabinets and drawers next to the shower. Another reason I picked this third floor apartment is that it is located next to the fire escape stairs. I never use the elevators because I like the exercise I get walking up and down the stairs. My apartment is also located at the very end of this wing of The Reserve apartment complex. Consequently I don't hear or see any of my neighbors. Thanks for your time and attention. Mack Hounsel Apartment 301 ,

Hello everyone I came to work as a caretaker I'm A agency worker so needless to say this place was…read moreawesome the staff was amazing the community was clean and it was well organized and the most important of all was the residents seemed to be very much happy so this was a awesome experience to be able to come to such a well kept environment and to also know that they are very much so doing a lot of things right from my point of view and I would say if your looking for a community for a love one this would be a excellent place

My mother has been at Collinfield House for over a year and is doing really well there. The staff…read moreand owner treat her like family. They can accommodate a wide range of needs and are quick to respond to any issues that arise. Easy to work with, great communication from the owner. Really happy we found Collinfield house for this chapter of my mom's life!

My Mom just passed away, at the age of 96, after living at The Collinfield House for 6 years. She…read morewas the first resident here and her time here was probably the happiest she had been in the last 13 years, she felt safe, secure and loved by the caregivers and residents alike. The loving atmosphere and acceptance by all make this an environment as close to your own home as is possible when a senior needs help. It truly was a family for Mom. The staff is amazing, with the daily care, activities, and a true nurturing attitude, they filled Mom's days with love. It was a great relief for me, knowing she was being well taken care of, better than I could have done, and that she was safe and happy. I would not hesitate to have another family member live here.

I love this small care home for the elderly! You can't beat the location and the staff is so…read morecaring. The owner and everyone who works there goes out of their way to make sure your loved one has impeccable service!

From the owner: We are a Residential Care Home established in 1996, also known as a Personal Care Home. We are…read morelicensed through the State of Texas as a Small Type B Assisted Living Facility, providing 24/7 care for up to 15 elderly individuals. Our team consists of a Registered Nurse, House Manager, Caregiver's/CNA's (two on every shift), An Activities Director (whose been with us since 96'!), A Massage Therapist (every resident receives a FREE weekly massage), two Chefs and a very HANDS ON Owner to provide the utmost care possible. We specialize in Personal Care to meet each resident's individual needs, from independent to total assist.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

HORRIBLE HORRIBLE HORRIBLE Experience at Brookdale Westlake Hills…read more My family chose Brookdale Westlake Hills because they took excellent care of my grandfather six years ago. Sadly, the quality of care has gone downhill DRAMATICALLY. The staff now are unprofessional, inattentive, and clearly unhappy in their roles. Every time I've visited -- and after hours of being there, observing staff behavior firsthand -- I've consistently seen them sitting on their phones instead of caring for residents. This is not just a one-time occurrence; it is a pattern that reflects neglect and lack of interest in their responsibilities. When they do interact with residents, it's often with a bad attitude, as though the residents are inconveniencing them. Family members and I have repeatedly asked for updates on our loved one, particularly from NURSE EVAN, and each time we were treated as if we were a nuisance. EVAN often responded with a dismissive tone, gave vague or minimal information, and acted visibly annoyed that we were even asking. At times, it felt like pulling teeth to get even the most basic updates about our loved one's condition -- which is unacceptable when someone's health and dignity are at stake. This is heartbreaking to witness, especially when entrusting them with the care of someone you love. It is shocking and disappointing to see this level of neglect and indifference in a place that is supposed to provide care and compassion. If you value your loved one's dignity and well-being, DO NOT send them here. They are NOT in good hands.

I have mixed feelings about this facility. On one hand, the staff seems really nice. My mother…read moresaid the food was good. And in Skilled Nursing, there seemed to be a stream of people in and out but we as family, had to be there there 8 am - 8 pm once she was unresponsive because unless we asked for help with hygiene tasks or ensuring meds were given, we didn't see them done without being present. Her room seemed to be reasonably clean. And we added Hospice to her care team so that fills in some gaps that don't seem included in Skilled Nursing. Downsides are things like Call Buttons not working. Forced movements during PT that cause injuries, even when my mother objected. The swelling in her ankles made her ankles hit equipment and her leg became raw and inflamed to the degree a blanket on her skin was painful. Staff not being sure what time medications were administered. (we asked about a dose and although they said they gave it, no one could say when or give a time. And a family member was visiting ( that family member was ME) and no one came in while I was there so was she given meds or not? We were a bit concerned because not even a time could be confirmed through a chart. Worrisome. No one there (including me!) knows how to put in hearing aids!! I googled this process to learn how to insert them because my mother was frantic without them and I had zero experience with them. She (my mother) was bleeding from her foot, with blood pooling on the floor. No one noticed so I had to summon someone to bandage her up. My mother chose this facility and it was recommended by her doctors. She was lucid, cognitive and very involved her decisions when she arrived. This was her choice and a place she felt was the best fit for her (home or family living was no longer an option. The family really felt obligated to respect her wishes since she was fully capable of calling the shots.) She did pass away 22 days later. Maybe my expectations were too high. Or maybe I am just paralyzed by grief. I will say we were fortunate that we had 3 family members that took 4 hour shifts to be there for the 12 hours of visiting hours every single day. I can't imagine how things would have gone without our being there if she had lived long enough that we couldn't we there 7 days a week, 12 hours a day. Regardless of where my head is (grief stricken which is why I didn't review while she was still alive). I am still unsure on how I feel about the SNF side of Brookdale. Many things are in poor repair. Paint, scuffed walls, cracks in walls and doors, light and call buttons not working. My mother was self pay and for a shared room and 9300.00 a month, I thought ... I don't know... I guess I thought it should be cleaner and better maintained. Final note: parking was kind of a nightmare on weekends. Be prepared to park, then walk quite a distance to the entrance. I have a handicap placard but so does almost everyone visiting. So... OK if your loved one is lucid. Ok if you can be there long days and keep an eye on things we assumed they did in Skilled Nursing. The broken lights didn't affect care I guess but as a troubled family, we kind of expected better care (like not having to point out pools of blood or the fact she got bedsores in only 3 weeks and could they please reposition her more often? Then we had to ask them to do these things. It's a tough field to work in. Staff is understaffed and probably underpaid. I do know if I personally need this kind of care, with my children out of state, I would not want to come here.

I felt moved to write a review for this company because I had just a lovely experience from start…read moreto finish. I was recommended to them from my surgeon after I found out that my husband could not be present that day. I met one of the head folks over there, Deborah, and she was just lovely and warm as can be. She wanted to make sure they could fulfill my needs, and booked someone to see me through my first day and someone else to see me through the night. Both ladies were superb, very knowledgable, but also very supportive and encouraging through my difficult day. Everyone was on time and ready to help with my every need, from making note of all of my medications and foreseeing any events that might arise. I wasn't ready to shower yet but I know they would have helped me with that as well. I will probably need more help after another procedure and I wouldn't hesitate to call them. I could tell that they really cared about my comfort and about me as a person. I can see them doing great work in on ongoing situation with a person who might need regular home care, as well as on a situational basis. Thanks to all of you wonderful ladies!

From the owner: Texas Home Care Partners brings a unique, whole-person approach to a full range of companion and…read morepersonal care services for seniors and other adults who require assistance with day-to-day living, allowing them to remain independent and at home as long as possible.