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Elmcroft of Austin

3.9 (7 reviews)
Open • Open 24 hours

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Brookdale Gaines Ranch

Brookdale Gaines Ranch

2.8(9 reviews)
2.9 mi

If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

People who think living in a retirement center equals heading down to the end of the dusty road…read moreneed to visit The Heritage at Gaines Ranch. This place looks and operates like an upscale hotel. Just walking into the spacious, beautifully appointed lobby will clue you in that this is no ordinary retirement facility. High ceilings, marble floors, upscale furniture, a fully stocked hard volume library to the left, an extended double living room to the right (complete with a giant tropical fish tank, a posh seating area, and a billiards table), and a great room with a grand piano straight ahead that regularly transforms to host a live music party, or happy hour. Around the corner to the right is the restaurant, which offers chef-prepared meals selected from a menu throughout the day. Down the hall past the elevators is the indoor pool, hot tub, and exercise room, and farther down the hall is the deli, beauty salon, and crafts room. A close relative of mine lived here for four years, and I kept telling him it seemed like he was on permanent vacation at Club Med. I ended up spending a lot of time with him there, it was such a pleasant experience. We always had plenty to do together. The Heritage offers a packed calendar of classes, day trips, club meetings, parties, and other special events. Most activities are included in the monthly rent, but some cost extra. Four of the five floors consist of independent living apartments, with the other floor being dedicated to residents who require more assistance and want a smaller, quieter environment. That floor has its own dining room and additional activities as well, though residents may choose to eat or attend activities downstairs. They do offer assistance on an a la carte fee basis for residents in the independent living apartments as well. The staff is overwhelmingly pleasant and treats all residents with extreme care and dignity. At the time my relative was there, they offered residences for independent and assisted living, but not for nursing or dementia care. It was expensive, but not out of line with costs for similar services in the Austin area. And I think it stood head and shoulders above those other places as far as quality and value.

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Brookdale Gaines Ranch
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Sodalis Austin

Sodalis Austin

1.3(3 reviews)
0.0 mi

Sodalis does not allow battery powered wheelchairs or scooters on their bus for outings. Not even…read moreif a person is seated in a bus seat instead of in the wheelchair or scooter seat and not near the vehicle controls. I don't understand this rule as I have never seen a wheelchair, scooter, or automobile whose battery has turned itself on and the vehicle has gone running amok. They can't seem to get rid of the roaches. A call for assistance is always at least a 30 minute wait, sometimes not answered at all. I lost 3 baskets full of laundry. One was towels which they replaced, the other two were clothes which they said they would look for but never found or replaced.

From the outside this facility looks great! The hallways are bright and modern, space for resident…read morepersonal touches outside their doors, nicely decorated entry living space and kitchen/snack area, however after experiencing it first hand it is filthy, has a roach infestation and the floors are always sticky. They are extremely understaffed! Residents are not tended to in a timely manner if at all! Multiple occasions where a resident was forgotten about and missed meals because nobody came to take them to the dining hall. The meals are fyre festival quality with white bread and a single slice of processed deli meat. Showers are multiple days apart, the laundry does not get done and residents walk around in extremely wrinkly clothes and have to scrounge around for bed sheets and clean towels. I would not recommend this facility if you want your family to be tended to adequately. Highly disappointing for somewhere you trust to have compassion and care for those who can't care for themselves.

Elmcroft of Austin - assistedliving - Updated May 2026

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