This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

My mother has been a resident/patient there for over a year now (Jan 2016). She has an ostomy and…read moreit requires emptying several times a day and it requires change of the part that attaches directly to her more than once a week. Needless to say, this is not a pleasant job. What I want to say is that in all her time there I have been impressed by the constant kindness of Joe and Chris, the husband-wife owner team towards not only my mother, but to the other residents as well. I am there usually every other day and sometimes more often. I could not be more pleased with the care she has received.

If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

People who think living in a retirement center equals heading down to the end of the dusty road…read moreneed to visit The Heritage at Gaines Ranch. This place looks and operates like an upscale hotel. Just walking into the spacious, beautifully appointed lobby will clue you in that this is no ordinary retirement facility. High ceilings, marble floors, upscale furniture, a fully stocked hard volume library to the left, an extended double living room to the right (complete with a giant tropical fish tank, a posh seating area, and a billiards table), and a great room with a grand piano straight ahead that regularly transforms to host a live music party, or happy hour. Around the corner to the right is the restaurant, which offers chef-prepared meals selected from a menu throughout the day. Down the hall past the elevators is the indoor pool, hot tub, and exercise room, and farther down the hall is the deli, beauty salon, and crafts room. A close relative of mine lived here for four years, and I kept telling him it seemed like he was on permanent vacation at Club Med. I ended up spending a lot of time with him there, it was such a pleasant experience. We always had plenty to do together. The Heritage offers a packed calendar of classes, day trips, club meetings, parties, and other special events. Most activities are included in the monthly rent, but some cost extra. Four of the five floors consist of independent living apartments, with the other floor being dedicated to residents who require more assistance and want a smaller, quieter environment. That floor has its own dining room and additional activities as well, though residents may choose to eat or attend activities downstairs. They do offer assistance on an a la carte fee basis for residents in the independent living apartments as well. The staff is overwhelmingly pleasant and treats all residents with extreme care and dignity. At the time my relative was there, they offered residences for independent and assisted living, but not for nursing or dementia care. It was expensive, but not out of line with costs for similar services in the Austin area. And I think it stood head and shoulders above those other places as far as quality and value.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

I am so impressed with this beautiful community And will continue to refer my families here. The…read moremoment you walk in you feel like this could be a beautiful place for anyone needing very specialized care we're families feel very comfortable visiting often. The staff here know exactly what they're doing in the memory care space & with the ever-growing need for placement for families who have loved ones with dementia, Alzheimer's, or Parkinsons I am so relieved to know that they exist and will continue to support our families in the Austin area. #AmazingCaringHumans #SilveradoDoesItBetter #MyChoiceForMemoryCare. Sherrie Lynn Mc Burney Bluewater Home Care

Silverado is a special place. An overwhelming sense of love and support is given not just to the…read moreresident, but also their families. One of the many outstanding people at Silverado is Tennyson. He showed a level compassion and care which exceeded all expectations. He was a blessing during very challenging times. Thank you Silverado for surrounding your residents with people like Tennyson.

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

Awful place. Do not send your loved one here! My dad was there when it was Autumn Leaves and then…read moreLiana. I won't go into the details, but they were horrible with care 2018-2019, right after we installed cameras.

Who in their right minds, no pun intended feeds whole baby carrots in left over spaghetti to…read moredementia patients when some can't even cut their food or negotiate utensils. They should be eating 5 star food not this. Their water, tea glasses should be kept filled with encouragement to drink as well but it doesn't happen.

Sodalis does not allow battery powered wheelchairs or scooters on their bus for outings. Not even…read moreif a person is seated in a bus seat instead of in the wheelchair or scooter seat and not near the vehicle controls. I don't understand this rule as I have never seen a wheelchair, scooter, or automobile whose battery has turned itself on and the vehicle has gone running amok. They can't seem to get rid of the roaches. A call for assistance is always at least a 30 minute wait, sometimes not answered at all. I lost 3 baskets full of laundry. One was towels which they replaced, the other two were clothes which they said they would look for but never found or replaced.

From the outside this facility looks great! The hallways are bright and modern, space for resident…read morepersonal touches outside their doors, nicely decorated entry living space and kitchen/snack area, however after experiencing it first hand it is filthy, has a roach infestation and the floors are always sticky. They are extremely understaffed! Residents are not tended to in a timely manner if at all! Multiple occasions where a resident was forgotten about and missed meals because nobody came to take them to the dining hall. The meals are fyre festival quality with white bread and a single slice of processed deli meat. Showers are multiple days apart, the laundry does not get done and residents walk around in extremely wrinkly clothes and have to scrounge around for bed sheets and clean towels. I would not recommend this facility if you want your family to be tended to adequately. Highly disappointing for somewhere you trust to have compassion and care for those who can't care for themselves.

This place feels like home. If you grew up in a house with a lot of siblings.. the energy between…read morethe staff and patients are very loving and supportive. Dont let the size fool you this place is a gem! The therapy department is amazinngggg!

My mom was a resident there from Aug 2017 to Feb 2018 when she passed away. I was very happy the…read morecare that she received there. The staff was very supportive.