I have mixed feelings about this facility. On one hand, the staff seems really nice. My mother…read moresaid the food was good. And in Skilled Nursing, there seemed to be a stream of people in and out but we as family, had to be there there 8 am - 8 pm once she was unresponsive because unless we asked for help with hygiene tasks or ensuring meds were given, we didn't see them done without being present. Her room seemed to be reasonably clean. And we added Hospice to her care team so that fills in some gaps that don't seem included in Skilled Nursing. Downsides are things like Call Buttons not working. Forced movements during PT that cause injuries, even when my mother objected. The swelling in her ankles made her ankles hit equipment and her leg became raw and inflamed to the degree a blanket on her skin was painful. Staff not being sure what time medications were administered. (we asked about a dose and although they said they gave it, no one could say when or give a time. And a family member was visiting ( that family member was ME) and no one came in while I was there so was she given meds or not? We were a bit concerned because not even a time could be confirmed through a chart. Worrisome. No one there (including me!) knows how to put in hearing aids!! I googled this process to learn how to insert them because my mother was frantic without them and I had zero experience with them. She (my mother) was bleeding from her foot, with blood pooling on the floor. No one noticed so I had to summon someone to bandage her up. My mother chose this facility and it was recommended by her doctors. She was lucid, cognitive and very involved her decisions when she arrived. This was her choice and a place she felt was the best fit for her (home or family living was no longer an option. The family really felt obligated to respect her wishes since she was fully capable of calling the shots.) She did pass away 22 days later. Maybe my expectations were too high. Or maybe I am just paralyzed by grief. I will say we were fortunate that we had 3 family members that took 4 hour shifts to be there for the 12 hours of visiting hours every single day. I can't imagine how things would have gone without our being there if she had lived long enough that we couldn't we there 7 days a week, 12 hours a day. Regardless of where my head is (grief stricken which is why I didn't review while she was still alive). I am still unsure on how I feel about the SNF side of Brookdale. Many things are in poor repair. Paint, scuffed walls, cracks in walls and doors, light and call buttons not working. My mother was self pay and for a shared room and 9300.00 a month, I thought ... I don't know... I guess I thought it should be cleaner and better maintained. Final note: parking was kind of a nightmare on weekends. Be prepared to park, then walk quite a distance to the entrance. I have a handicap placard but so does almost everyone visiting. So... OK if your loved one is lucid. Ok if you can be there long days and keep an eye on things we assumed they did in Skilled Nursing. The broken lights didn't affect care I guess but as a troubled family, we kind of expected better care (like not having to point out pools of blood or the fact she got bedsores in only 3 weeks and could they please reposition her more often? Then we had to ask them to do these things. It's a tough field to work in. Staff is understaffed and probably underpaid. I do know if I personally need this kind of care, with my children out of state, I would not want to come here.

This is the worst place ever I would even put my uncle Johnny in this place. I can't believe they…read moreput me there at 47 years old living with 80-year-old hundred year-old people and then go give me some diapers like I'm a shit to piss on myself really The hospital put me there in my family came and got me immediately

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

Seeing some of these reviews make me wonder what facility they are talking about. Then I realized…read morethey are several years old and have nothing to do with today's Belmont. My husband and I came here over two years ago, and he passed away in March. I've chosen to stay here. We used every level of service as he deteriorated. My family and I believe he was as happy, loved, entertained and comforted more here than any other place we could have found. I have felt very protected since Covid 19 started with all protocols enforced. No place is perfect; not even at home. But I don't believe we could have found a place that met our needs better than The Belmont at West Lake Hills. If I did, I'd move.

I can't say enough wonderful things about Belmont. They took my dad in from another facility…read moreknowing the extent of care he was going to need with transfers and overall daily care. They entertained him all day, went along with his silly stories, and took such great care of him. My dad had Lewy body Dementia and was in the highest level of care they provided. He ultimately had a stroke last week and passed away. Thankfully, they let us be with him in his last few days and provided support and privacy and lots of comfort. So many of the caregivers, staff, and others who worked there stopped in, some with tears, and told us sweet memories and funny stories about our dad. We love this place and would recommend it to anyone. Also, dad loved their food and often got seconds. Thank you to everyone who cared for him.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

I needed a quality skilled nursing facility for my mother recently as she discharged from St…read more David's. After reviewing the Centers for Medicare and Medicaid web site, I decided to go with Westminster for her care. I couldn't have been more pleased. The building is beautiful with its landscaped courtyards and spacious and immaculate resident rooms. The staff is highly professional and caring with a wonderful sense of humor. Even the food is tasty, something you don't expect when you are in the hospital or nursing home. Call lights were answered promptly here and the staff go the extra mile to make people feel welcome and at home. Highly recommended.

We had a chance to eat and tour the restaurant. Chef Chin was delightful. He and his staff were…read morevery professional and prepared a delcious Italian meal. The kitchen was clean and very organized. It was amazing to see how a professional kitchen operates. The desserts were spectacular and the right size. My compliments to the chef!

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

I felt moved to write a review for this company because I had just a lovely experience from start…read moreto finish. I was recommended to them from my surgeon after I found out that my husband could not be present that day. I met one of the head folks over there, Deborah, and she was just lovely and warm as can be. She wanted to make sure they could fulfill my needs, and booked someone to see me through my first day and someone else to see me through the night. Both ladies were superb, very knowledgable, but also very supportive and encouraging through my difficult day. Everyone was on time and ready to help with my every need, from making note of all of my medications and foreseeing any events that might arise. I wasn't ready to shower yet but I know they would have helped me with that as well. I will probably need more help after another procedure and I wouldn't hesitate to call them. I could tell that they really cared about my comfort and about me as a person. I can see them doing great work in on ongoing situation with a person who might need regular home care, as well as on a situational basis. Thanks to all of you wonderful ladies!

From the owner: Texas Home Care Partners brings a unique, whole-person approach to a full range of companion and…read morepersonal care services for seniors and other adults who require assistance with day-to-day living, allowing them to remain independent and at home as long as possible.

Robin was super helpful in arranging tours, helping me to ask the right questions, and sort through…read morethe decision. She helped make a very difficult process very smooth so we could focus more on mom and less on the process. The place we chose has definitely been a great fit so far!

I've been struggling for months to find the right care option for my father, who has dementia,…read moreAlzheimer's, diabetes, and kidney disease. I felt completely lost and overwhelmed. I tried A Place for Mom, but the information was outdated, pricing wasn't accurate, and I was bombarded with calls from facilities that didn't match our needs. I was connected with Oasis through a social worker, and working with Aaron has been an entirely different experience. He immediately understood my situation, my budget, and the level of care my dad needs. He selected the most appropriate options and even took me on a tour himself. Since I don't drive, he kindly drove me to each facility. Aaron is local and very familiar with the area's memory care communities. He had the most up-to-date pricing, availability, and real feedback from residents and families. On the first day, we visited three facilities -- all of them excellent, within my tight budget, and truly appropriate for my dad. I didn't need to look any further. The entire service was completely free of charge, which was such a relief during an already overwhelming time. I am incredibly grateful for Oasis and for Aaron's guidance. Thanks to their help, I finally feel like my dad will be in good hands and I can start to get my life back.

All this place cares about is making money. They accepted my mother into their Skilled Nursing…read moreFacility. Sent me a text confirming and told the social worker at the hospital it was confirmed. The following day they came back and denied her admission. Stating that they were under the impression she was coming in as " private pay" for long term care, although the text message for admission clearly stated "Longhorn Village Skilled Nursing." My elderly mother was so let down and disappointed after being told she had a place to go. This place ONLY care about making money.

We came to watch the eclipse here, and the event they organized was so sweet! Had a couple meals…read morewith family, and appreciated the rotating menu that had quite varied meals. The staff was super friendly as are the residents. Almost felt like college and living in dorms with your friends living down the hall!

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.