We moved here just over two months ago after doing significant online research and visiting this…read moreand several other CCRC facilities, both here and in southern California. I cannot imagine being more pleased with our choice. The Plaza, which is a part of the Querencia complex and provides just about all of the therapy, recovery care, skilled nursing, and late in life care we can imagine, and it is just a walk down a hallway from the main residential part of the community. You are free to do as much or as little as you want here, although there are many programs promoting physical and mental health opportunities that are designed to promote health and long life. The staff, referred to here as 'The Team' are exceptionally friendly and helpful. As new residents we are surprised at how quickly we felt at home here. One of the things we like is that the Querencia is not as large as the units we looked at in California and we have come to know a lot of the other residents here. We immediately became very happy with our choice and thouroughly look forward to spending many years in our new community.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I would give them a half star if I could. I was admitted…read moreto the "Skilled Nursing" portion of this facility. There was a delay in my getting there so arrived around supper time in May 2024. They brought me to a small room with a bed that had no rails and very little support. The feel was like a hammock, not good for someone right out of the hospital. I was on a restrictive diet yet the first night I was there I was given steak cut up and some sort of sweet potato. I ate it, I was so hungry. A day went by and the next morning I was told they were calling an ambulance to take me back to the emergency room. I had blockage in the intestines. (This was reason for my emergency surgery in the first place!) My biggest complaint was my medications were supposed to be sent to them when I left the hospital. When I inquired, they didn't have them. I had my last pain pill at 2:00 that afternoon. It was now 9:00 p.m., I was told I would have to wait until the pharmacy opened the next morning. I had an incision down the middle of my abdomen and nothing for pain. Horrible and incompetent!! I was finally given medication for the pain 9:30 that morning. I couldn't sleep the pain was so intense. Around 3:00 am I called for the nurse, I was in tears and covered with sweat, my hospital gown and sheets were soaked, and I was chilly. The person who finally came told me they had no other clothes for me to wear. No offer to change the sheets, she got another blanket and threw it over me. The fastest response time was 20 minutes, I know because I watched the clock. I felt frightened and trapped when that door closed, no one came and checked on me on a regular basis. When I was readmitted to the hospital, I felt such relief! I would be taken care of and no longer felt afraid. Be very careful where you send your loved ones. Especially if they are in a weak condition. Sincerely, Beth Pisz

From the owner: Longhorn Village is a first class Health Center offering a full continuum of care including…read moreassisted living, rehab care, 5 star skilled nursing and memory care center located on Steiner Ranch in Austin, TX.

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

It's been about a year since Mom died, so this review is a bit dated, but I thought it was…read moreimportant. I just couldn't write it before now. Heartland wasn't a perfect match for Mom, but it was a great match. I checked Mom in based on prior reviews, so I had high expectations. There were some bumps along the way, but I was really impressed with how dedicated the people were to meeting Mom's needs, making her comfortable, and resolving any issues that came up. Mom spent about three months at Heartland paid for by Medicare as rehab and about three months self-pay in their nursing care. It's all the same care, it's just a matter of who is paying. She spent a week on their assisted living floor trying to live independently, but it just didn't work. What I was struck by, at all levels, was how approachable everyone was. From the aides to the administrator, everyone was there for Mom and for our family. I wish I could name each of their names (I have them all written down here somewhere), but I'd miss someone important and I don't want to do that. More than anything else, Mom wanted to get back to her apartment at her old assisted living center, but Heartland took much better care of her and she was just too ill to return to her old lifestyle. Ultimately, Mom died at Heartland. I could wish for a better ending to her story, but not a better ending to her life. She died comfortably, loved, and well taken care of. Thank you Heartland and each of you who worked with Mom. I would have no hesitation recommending Heartland. Visit for yourself. The building is a bit worn, but the staff are wonderful, organized, and they react quickly to the needs of their patients and residents.

This place does not deserve an kind of rating. They will get dealt with for doing the clients the…read moreway they do. God watches everything and they will get what's coming to them for hurting and ignoring the patients up 5hete that need to be looked after. They not doing they job up there but riding the clock and sitting on they lazy asses Now that's very trashy for them to do that to innocent people that need care. And not neglected.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

Robin was super helpful in arranging tours, helping me to ask the right questions, and sort through…read morethe decision. She helped make a very difficult process very smooth so we could focus more on mom and less on the process. The place we chose has definitely been a great fit so far!

I've been struggling for months to find the right care option for my father, who has dementia,…read moreAlzheimer's, diabetes, and kidney disease. I felt completely lost and overwhelmed. I tried A Place for Mom, but the information was outdated, pricing wasn't accurate, and I was bombarded with calls from facilities that didn't match our needs. I was connected with Oasis through a social worker, and working with Aaron has been an entirely different experience. He immediately understood my situation, my budget, and the level of care my dad needs. He selected the most appropriate options and even took me on a tour himself. Since I don't drive, he kindly drove me to each facility. Aaron is local and very familiar with the area's memory care communities. He had the most up-to-date pricing, availability, and real feedback from residents and families. On the first day, we visited three facilities -- all of them excellent, within my tight budget, and truly appropriate for my dad. I didn't need to look any further. The entire service was completely free of charge, which was such a relief during an already overwhelming time. I am incredibly grateful for Oasis and for Aaron's guidance. Thanks to their help, I finally feel like my dad will be in good hands and I can start to get my life back.

I live at Westminster Manor and it is one of the best retirement communities in the country. For…read moreexample, we are kept busy and our minds are stimulated by the activities on campus and there are staff members and buses devoted to us. Annually, there are 9,000 activities for individuals in assisted living, 2,500 for those in nursing, and 5,500 in memory care.

I needed a quality skilled nursing facility for my mother recently as she discharged from St…read more David's. After reviewing the Centers for Medicare and Medicaid web site, I decided to go with Westminster for her care. I couldn't have been more pleased. The building is beautiful with its landscaped courtyards and spacious and immaculate resident rooms. The staff is highly professional and caring with a wonderful sense of humor. Even the food is tasty, something you don't expect when you are in the hospital or nursing home. Call lights were answered promptly here and the staff go the extra mile to make people feel welcome and at home. Highly recommended.

My 89 yr old mother in law fell and broke her leg. Everyone here is doing a great job with her…read morerehab and she's really happy. They playing games with them and she is really enjoying the attention she is getting.

Due to neglectful care, I removed my loved one from this facility. She was administered medication…read morethat is on her allergen list and given eggs--which she is allergic to--on multiple occasions. When the call light was pressed, care did not come with any sense of urgency, if at all. Pain medications were not administered in a timely manner, and sometimes not at all. Additionally, the beauty salon is completely unstaffed; my mother was there for 14 days and was only offered a shower once a week, and clean linens were never provided. Upon walking through the front door, the building is struck with a foul odor. My main concern, however, is the mockery, lack of urgency, and total absence of care shown to another resident who had fallen face-first, bleeding on his forehead, hard enough for his Apple Watch to trigger an automatic 911 call. A staff member yelled down the hall to others, and I quote: "Mr. __ just fell down face-first; he knows he can't be walking." Another staff member replied: "So I'm supposed to just break my back picking this man up off the ground? This is why I drink when I get home. This is why I'ma quit." They yelled this loud enough for me and other residents to hear, all while this man was still lying on the floor--even though the mechanical lift equipment was right there in front of them. The receptionist had enough time to walk over, look at him, and laugh it off, telling someone on the phone who called back about the 911 alert that they could cancel services because "he seemed okay when he smiled up at me from the floor." Is this how they would treat my loved one, or yours? I am incredibly heartbroken that families trust these caregivers to look after their loved ones when the basic care they deserve is simply not being given.

I have mixed feelings about this facility. On one hand, the staff seems really nice. My mother…read moresaid the food was good. And in Skilled Nursing, there seemed to be a stream of people in and out but we as family, had to be there there 8 am - 8 pm once she was unresponsive because unless we asked for help with hygiene tasks or ensuring meds were given, we didn't see them done without being present. Her room seemed to be reasonably clean. And we added Hospice to her care team so that fills in some gaps that don't seem included in Skilled Nursing. Downsides are things like Call Buttons not working. Forced movements during PT that cause injuries, even when my mother objected. The swelling in her ankles made her ankles hit equipment and her leg became raw and inflamed to the degree a blanket on her skin was painful. Staff not being sure what time medications were administered. (we asked about a dose and although they said they gave it, no one could say when or give a time. And a family member was visiting ( that family member was ME) and no one came in while I was there so was she given meds or not? We were a bit concerned because not even a time could be confirmed through a chart. Worrisome. No one there (including me!) knows how to put in hearing aids!! I googled this process to learn how to insert them because my mother was frantic without them and I had zero experience with them. She (my mother) was bleeding from her foot, with blood pooling on the floor. No one noticed so I had to summon someone to bandage her up. My mother chose this facility and it was recommended by her doctors. She was lucid, cognitive and very involved her decisions when she arrived. This was her choice and a place she felt was the best fit for her (home or family living was no longer an option. The family really felt obligated to respect her wishes since she was fully capable of calling the shots.) She did pass away 22 days later. Maybe my expectations were too high. Or maybe I am just paralyzed by grief. I will say we were fortunate that we had 3 family members that took 4 hour shifts to be there for the 12 hours of visiting hours every single day. I can't imagine how things would have gone without our being there if she had lived long enough that we couldn't we there 7 days a week, 12 hours a day. Regardless of where my head is (grief stricken which is why I didn't review while she was still alive). I am still unsure on how I feel about the SNF side of Brookdale. Many things are in poor repair. Paint, scuffed walls, cracks in walls and doors, light and call buttons not working. My mother was self pay and for a shared room and 9300.00 a month, I thought ... I don't know... I guess I thought it should be cleaner and better maintained. Final note: parking was kind of a nightmare on weekends. Be prepared to park, then walk quite a distance to the entrance. I have a handicap placard but so does almost everyone visiting. So... OK if your loved one is lucid. Ok if you can be there long days and keep an eye on things we assumed they did in Skilled Nursing. The broken lights didn't affect care I guess but as a troubled family, we kind of expected better care (like not having to point out pools of blood or the fact she got bedsores in only 3 weeks and could they please reposition her more often? Then we had to ask them to do these things. It's a tough field to work in. Staff is understaffed and probably underpaid. I do know if I personally need this kind of care, with my children out of state, I would not want to come here.

My husband was there for respite care for 5 nights and was terribly neglected. First day, he had…read moresomeone else's urine spilled on him. He was not given all his medication causing him to get heartburn. They did not attend to him when he rang the call bell. They let him sit in a soiled depends. At the end, he came home with a UTI that has sent him to a steep decline that he won't bounce back from. This is not a place I would recommend.

The prices were decent. Selection was okay. Rude staff though. There was one girl in particular…read morethat made you feel like it was a waste of her time to talk to you. The others we're talking about other staff where customers could easily hear. There's also no place to sit while friends/family try on clothes. I wasn't impressed with the folks working there.

Very disappointing service…read more Very disappointing service. When I purchased a dress, I specifically asked if I could return it, and I was told that I had 30 days to make a return. Today I went back to return the dress, and they refused to give me a refund. They said the only option was a gift card because, apparently, the return policy is 14 days, not 30. If I had been told the correct policy when I purchased the dress, I would have made my decision differently. Very frustrating and disappointing experience. Customers should be given accurate information about the return policy at the time of purchase.