They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

Watermark's management since 2019 has brought consistent, high quality leadership and practices to…read morethe facility. And that has been true during 14 months of COVID19 restrictions and a once-in a lifetime winter storm that robbed most of the city of water and power for days. It is remarkable that the Watermark team was able to continue with so little disruption to residents. The current staff earn really high marks for both caring and skill at what they do - even in challenging circumstances. Crises notwithstanding, the Watermark seems to work hard to be a real home for residents on both the Assisted Living and Memory Care sides of the facility. The two program directors are tireless in thinking up an endless array of outings, celebrations, games, lectures and demonstrations for all interests and abilities (e.g. pub night, mystery dinner theater, Jamaican Independence Day with a steel band, Dancing with the Stars, fishing excursion, Lake Austin boat trip to see the eagles and Senior Games athletic competition at UT). There is a lot available every day, but no one is obliged to participate. Shopping and dining outings were scheduled weekly before COVID and there are frequent special events where family and friends are welcome, including live music Happy Hour every Friday. Our loved one was in Memory Care and we have been thrilled to find that it is also about active living and learning and fun! No one is pushed, simply invited to join in at whatever level they can. Our sister was up, dressed and busy every day with games, exercises, and creating things. Moving into Elan/Watermark, after living alone, turned out to be a wonderful life changer. It gave her an instant set of friends, things to do and a reason to get up and stay awake every day. This was much more than we hoped for and it made the last four years of her life very positive, happy ones. Linda B.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

My mom moved into the Parsons House in August 2019. we were very concerned because she was leaving…read moreher home where she lived all of her life. We were amazed with how quickly she acclimated to her surroundings, to her new friends and to the staff. I would recommend to anyone to visit The Parsons House and see it for themself. The staff treats the residents and their families with such warmth and genuineness it feels very safe. It is comforting to know that my mom is in a place where she feels like she is home again I'm just so grateful.

I have a client that lives here and from what I can see things are run pretty well. The staff are…read moreattentive and management is responsive to residents needs. One big deal to me is the smell. Just because the residents are older, the atmosphere doesn't have to have the dreaded nursing home smell. This place is much better and my nose appreciates it. If my mother were still alive I would definitely recommend this facility.

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.

My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

Sodalis in Dripping Springs is a great memory care facility, the staff there truly cares about…read moretheir residents. It shows by how well the residents do here, I am a nurse and I have a few patients here, the staff is very good at communicating any and all needs and changes to help take care of all of their people. I also just love the activities they do on a daily basis and they utilize Facebook to post pictures of your loved ones doing the different activities. Great place, definitely would recommend because of the current staff.

As a hospice chaplain I am in many memory care facilities throughout the central Texas area…read more Sodalis at Dripping Springs rates among the best of the facilities. It is clearly secure which is so important for memory care patients. The caregivers are kind, involved and very active with the residents. If my mother were in need of such care, I would choose Sodalis.