This place is definitely worth negative 100 stars. Not only are they scamming customers but they're…read moretrying to scam insurance companies as well. As I found out because I called my insurance company to request this a refund I had to pay out of pocket to get new glasses. Prior to getting new glasses I called my insurance to make sure I knew exactly what my budget was and make sure when I went to pick out new glasses I stayed within my budget. My surprise when the worker told me that would be $30 that my insurance wouldn't cover. I asked her what it was it for she really couldn't give me an clear answer of why I was being charged $30 out of pocket. Instead of fighting with her because from the instant I walked in I noticed she had an attitude and was very rude not just to me but the other customers so I decided I would just take it up with my insurance company. Call my insurance company let them know what was going on and thought maybe the worker I spoke to prior gave me the wrong information. Nope my insurance company informed me that I was well within my budget and I should not have been charged $30 out of pocket. They asked me to email me a copy of my receipt which I did and that's what I found out that they were trying to scan my insurance company out of money because the amount that they claimed my glasses cost and the amount that was actually on the receipt was off by a couple hundred dollars.

High scores for customer service, quality of lens, speed and honoring warranty…read more My lenses are multi focal with a wide view, they were perfect the first time. When I dropped and scratched them they were replaced quickly with the same quality.

Doctor was excellent. However, the delivery service by the staff was a bad experience and left a…read morelot to be desired. First of all, I went to pick up, and my glasses were given to me in a bag. No sit down to see if they fit or you can actually see or read, as usually done. As I stood trying them on, I asked for an adjustment. The attendant seemed annoyed. Anyway, finally got my glasses and left. The professionalism of the staff was not there.

This eye care facility provided timely service, with shorter wait times compared to other providers…read morewho were booked out for weeks. The cost of the eye exam was also more reasonable compared to other facilities. The front desk receptionist and Dr. Ly were both very kind and professional during my appointment, and the facilities were clean and well-maintained with a wide selection of eyewear available.

Old school Service ! This is 100% consistently the best…read moreplace for eyewear in the Tyler area . Service is excellent Professional Knowledge Fashionable- real professionals who know what works best for your face and personality

I have been getting my glasses here for many years. The cost is well worth the service. Recently…read morehad my reading glasses adjusted. They did an in-house tweaking of my lenses they'd created from my Opthamologist prescription. They corrected the lenses just a tad to make them perfect. Their service and attention to detail is always a A+.

I went to this location, a couple of times. Cathy assisted me and her personality is a little…read morebrassy. The second time I was in, she was bordering on being rude. I have purchased from Walmart Vision at two other locations in Tyler and will return to those. South Broadway and the Walmart on loop 323 close to Highway 31 are the best.

Tara was extremely helpful and sweet! It made the experience very easy and smooth and I am very…read moregrateful!!!

Outstanding experience from the time I entered the door, until the time I made my exit. The entire…read morestaff conducted themselves in a friendly, professional, and competent manner. Dr. Chism is highly experienced and knowledgeable. I'm a "seasoned" citizen, and can't remember a time when I have been more impressed, overall, with any medical office.

Rave: Vision Source!…read more After a very bad experience at another practice many years ago, I went to Vision Source because my cheap readers just were not cutting it any more! Every single staff person there went above and beyond to make it a great experience. They were friendly, knowledgeable, communicative and listened. My first appointment was the the very end of the work day, on a holiday (Valentine's Day) and no one was rushing me to out the door. In fact, they assured me they'd stay as long as I needed them to stay. I went back today to pick up my glasses and was treated warmly and welcoming, like Id been a client for 10 years instead of 2 weeks. They gave me "lessons" in how to adjust to my progressive lenses. Highly, highly recommend.

Wow ! Such great service as I experienced with Anna. She paid such attention to details that were…read moreimportant to me and my eyesight, and made sure that everything was just right for my eyeglasses. I really enjoy my glasses I thought the service was outstanding and to me, there was total value in my experience. Thank you again, and I will see you again for my future needs

Anna is one of the most caring people I know. She works hard for her patients and is very…read moreknowledgeable!!

I see Dr Hooten. He is thorough, professional and pleasant. The office staff is friendly and…read morehelpful. I have been using this office for my eye care needs since 1989, furst with Dr Smith amd now with Dr Hooten and i have never had a bad experience. The entire staff are caring and responsible. I have encouraged many of my friends and family to them. It's so reassuring to know that they will meet my needs.

Great office staff, very pleasant and friendly. Dr.Smith and Dr. Hooten are the best!! They help…read moreyou understand all eye exams, tests, and treatments. Great to be educated in the health of your vision. This office should be your first choice!!

I've worn contacts/glasses my whole life, so I've experienced a wide variety of eye care…read morefacilities. Dr. Frazier and the whole team at Tyler Eye Associates is by far the most professional, caring and prompt facility I've been to. As a new patient I was scheduled very quickly, in office wait times were never more than 5 minutes. Dr. Frazier took his time with a thorough exam and ensured he explained things in a way you could easily understand. I ordered glasses and they were ready for pick up very quickly within 3 days. I couldn't recommend this facility more!