This place is definitely worth negative 100 stars. Not only are they scamming customers but they're…read moretrying to scam insurance companies as well. As I found out because I called my insurance company to request this a refund I had to pay out of pocket to get new glasses. Prior to getting new glasses I called my insurance to make sure I knew exactly what my budget was and make sure when I went to pick out new glasses I stayed within my budget. My surprise when the worker told me that would be $30 that my insurance wouldn't cover. I asked her what it was it for she really couldn't give me an clear answer of why I was being charged $30 out of pocket. Instead of fighting with her because from the instant I walked in I noticed she had an attitude and was very rude not just to me but the other customers so I decided I would just take it up with my insurance company. Call my insurance company let them know what was going on and thought maybe the worker I spoke to prior gave me the wrong information. Nope my insurance company informed me that I was well within my budget and I should not have been charged $30 out of pocket. They asked me to email me a copy of my receipt which I did and that's what I found out that they were trying to scan my insurance company out of money because the amount that they claimed my glasses cost and the amount that was actually on the receipt was off by a couple hundred dollars.

High scores for customer service, quality of lens, speed and honoring warranty…read more My lenses are multi focal with a wide view, they were perfect the first time. When I dropped and scratched them they were replaced quickly with the same quality.

Old school Service ! This is 100% consistently the best…read moreplace for eyewear in the Tyler area . Service is excellent Professional Knowledge Fashionable- real professionals who know what works best for your face and personality

I have been getting my glasses here for many years. The cost is well worth the service. Recently…read morehad my reading glasses adjusted. They did an in-house tweaking of my lenses they'd created from my Opthamologist prescription. They corrected the lenses just a tad to make them perfect. Their service and attention to detail is always a A+.

Doctor was excellent. However, the delivery service by the staff was a bad experience and left a…read morelot to be desired. First of all, I went to pick up, and my glasses were given to me in a bag. No sit down to see if they fit or you can actually see or read, as usually done. As I stood trying them on, I asked for an adjustment. The attendant seemed annoyed. Anyway, finally got my glasses and left. The professionalism of the staff was not there.

This eye care facility provided timely service, with shorter wait times compared to other providers…read morewho were booked out for weeks. The cost of the eye exam was also more reasonable compared to other facilities. The front desk receptionist and Dr. Ly were both very kind and professional during my appointment, and the facilities were clean and well-maintained with a wide selection of eyewear available.

Outstanding experience from the time I entered the door, until the time I made my exit. The entire…read morestaff conducted themselves in a friendly, professional, and competent manner. Dr. Chism is highly experienced and knowledgeable. I'm a "seasoned" citizen, and can't remember a time when I have been more impressed, overall, with any medical office.

Rave: Vision Source!…read more After a very bad experience at another practice many years ago, I went to Vision Source because my cheap readers just were not cutting it any more! Every single staff person there went above and beyond to make it a great experience. They were friendly, knowledgeable, communicative and listened. My first appointment was the the very end of the work day, on a holiday (Valentine's Day) and no one was rushing me to out the door. In fact, they assured me they'd stay as long as I needed them to stay. I went back today to pick up my glasses and was treated warmly and welcoming, like Id been a client for 10 years instead of 2 weeks. They gave me "lessons" in how to adjust to my progressive lenses. Highly, highly recommend.

Love Dr. West and his team! I have difficult eyes to correct due to radial keratotomy surgery back…read morein the 80's. Dr. West has been great in taking his time to get my prescription right. And his opticians helped me pick out a beautiful pair of frames... modern look and just right for my face and complexion. Highly recommend Dr. West!!

Didn't run a full eye exam on me, tried to upsell me on $800 Neurolenses (which are a scam, you can…read moreget prism added to your lenses for $5 online) and wasn't even going to update my prescription! Then they tried selling me on their $400 frames, and when I said I just wanted my prescription the front desk lady was rude.

I am a senior citizen, and I was trying to set an appointment . The first girl that I spoke to was…read moreabsolutely fantastic. The problem is that she got the wrong day. So I called this morning to get it rescheduled, and the girl that was helping me was intensely rude. Not even a have a good day just to hang up after not being able to help me. The rest of the staff has always been great, but I sure don't know about some of these people who are working at making appointments not a pleasant experience.

Went on 4/1/21…read more Needed new contacts Rx. Cost $125, which included a new glasses Rx. Tested for glaucoma, which was a very quick test with a handheld device (a tonometer?). Also got 5 free pairs of my contacts Rx to see if they worked. If not, I could come back in for free and try a different brand. I asked for dailies and was prescribed 1-Day Acuvue Moist. They seem pretty good! Asked for an extended expiration date, as I know that's legal and I didn't want to have to renew my Rx each year, but Dr. Cooper was afraid of liability. Understandable. Also let him know I'm trying to save money and would probably order online. Dr. Cooper was very professional. Also, he warned me that dailies will often cost a lot more than bi-weeklies, so I appreciate that. As it turns out, the cost at Dr. Cooper's office for my brand is on par with 1-800-contacts, and of course, you're supporting a local business. Beforehand, I had called around, and other optometrists charged the same or more for a contacts Rx. Long story short, I was very happy Dr. Cooper and his staff, and I recommend them. (In full disclosure to help those also on a budget, if your Rx hasn't changed (i.e., your contacts still work fine), then you can renew your Rx online for $20. 1-800-contacts does it, but I think others are even free (if you order from them). No glaucoma test, though. Google for at-home/DIY options; hopefully they'll get better/cheaper soon.)

I see Dr Hooten. He is thorough, professional and pleasant. The office staff is friendly and…read morehelpful. I have been using this office for my eye care needs since 1989, furst with Dr Smith amd now with Dr Hooten and i have never had a bad experience. The entire staff are caring and responsible. I have encouraged many of my friends and family to them. It's so reassuring to know that they will meet my needs.

Great office staff, very pleasant and friendly. Dr.Smith and Dr. Hooten are the best!! They help…read moreyou understand all eye exams, tests, and treatments. Great to be educated in the health of your vision. This office should be your first choice!!

Dr.Dossey was great as well as his staff, I had the cataract surgery with Option 3. And I couldn't…read morebe more satisfied it's great seeing without glasses!!!! I keep wanting to reach for them; then realize wait I don't need them anymore..... Yea! Jan Clark

Dr. Heaton himself did my cataract surgery. Now my right eye has horrible floaters in it. I wish I…read morehad never had this done. I went in to see another Dr to get my eyes checked for glasses. A tech did the check a Dr signed off on it. The Dr can't be bothered to make sure they get it right. The didn't. Went back requested an appt with the Dr. A student Dr came in and did the check up. Not my Dr. still wrong. Today I'm just having them put my old prescription in the new frames I had to buy. Now I will have new glasses that I didn't need. Still haven't spoken with my Dr. what a money grubbing place to go. STAY AWAY!!! They don't care about you just your money.