Love Dr. West and his team! I have difficult eyes to correct due to radial keratotomy surgery back…read morein the 80's. Dr. West has been great in taking his time to get my prescription right. And his opticians helped me pick out a beautiful pair of frames... modern look and just right for my face and complexion. Highly recommend Dr. West!!

Didn't run a full eye exam on me, tried to upsell me on $800 Neurolenses (which are a scam, you can…read moreget prism added to your lenses for $5 online) and wasn't even going to update my prescription! Then they tried selling me on their $400 frames, and when I said I just wanted my prescription the front desk lady was rude.

Doctor was excellent. However, the delivery service by the staff was a bad experience and left a…read morelot to be desired. First of all, I went to pick up, and my glasses were given to me in a bag. No sit down to see if they fit or you can actually see or read, as usually done. As I stood trying them on, I asked for an adjustment. The attendant seemed annoyed. Anyway, finally got my glasses and left. The professionalism of the staff was not there.

This eye care facility provided timely service, with shorter wait times compared to other providers…read morewho were booked out for weeks. The cost of the eye exam was also more reasonable compared to other facilities. The front desk receptionist and Dr. Ly were both very kind and professional during my appointment, and the facilities were clean and well-maintained with a wide selection of eyewear available.

I've worn contacts/glasses my whole life, so I've experienced a wide variety of eye care…read morefacilities. Dr. Frazier and the whole team at Tyler Eye Associates is by far the most professional, caring and prompt facility I've been to. As a new patient I was scheduled very quickly, in office wait times were never more than 5 minutes. Dr. Frazier took his time with a thorough exam and ensured he explained things in a way you could easily understand. I ordered glasses and they were ready for pick up very quickly within 3 days. I couldn't recommend this facility more!

Old school Service ! This is 100% consistently the best…read moreplace for eyewear in the Tyler area . Service is excellent Professional Knowledge Fashionable- real professionals who know what works best for your face and personality

I have been getting my glasses here for many years. The cost is well worth the service. Recently…read morehad my reading glasses adjusted. They did an in-house tweaking of my lenses they'd created from my Opthamologist prescription. They corrected the lenses just a tad to make them perfect. Their service and attention to detail is always a A+.

We have been seeing Dr. Bennett for about 6 years. My teenage daughter refuses to see anyone else…read more To me it is about the quality of my eye exam. I have a slight astigmatism that only really bothers me while driving long distances. Dr. Bennett is the only doctor to write a prescription that actually helped. He is very knowledgeable and good at sharing it.

While traveling tore a contact called and asked if they could help me they said come in. Wanted me…read moreto buy a box of contacts and I said no my dr from h town had faxed the RX and they had a sample which is not to be sold but given to client. I paid $12.50 for the contact but until I filled out patient forms could not get the contact. Strange at best but grateful I can drive now.

The finest surgeon and staff I have ever been a part of. Had cataract surgery, and the results were…read morespectacular. The very best!

Jeff is the best eye doctor in Tyler. I highly recommend him for any thing with the eyes.read more

I did not feel confident with Dr. Prayer at all. I have had several problems with my eyes so when…read morewe moved here from Louisiana, I thought this practice would be great. They gave me an appointment with an optometrist rather than an ophthalmologist. I was not pleased with that. Because of my lupus medication, etc. my eyes have to be checked very closely. When I met Dr Prater and he did the exam, I left thinking I need to find a real doctor. Definitely won't be going back.

I have seen Dr Prater for several years and think he is great. He is compassionate and thorough…read more He explains his exam and what he finds. I would highly recommend him.

Do not use this office. Edited at the bottom with important info…read more My husband and I both went here for a couple years. This week (in December) he went for a regular visit. We have good PPO insurance and our deductible is met obviously considering its the end of the year. They made him pay $171 for the visit. He tried to tell them it couldn't be right but they wouldn't listen. He left and called blue cross who called them and they said he should have been charged 26$ so blue cross called epiphany and told them that. They said they refunded it. Well refund never came and they never gave an amount. I called today and waited on hold for billing for 20 minutes once I got billing here is what I was told. A lot of the time they can't pull it up to find out what insurance says is owed or if deductible is met. Front desk and billing are not allowed to process refunds so all the girl could do is send a note to billing and they did nothing with it because according to the billing person "they can't process them either." She had to ask a manager or something to be able to refund the large amount owed back. I have health issues and go to docs constantly and ive never seen anything like this. Most offices run your insurance before you even get there. Epiphany waited till check out and apparently "aren't able to pull it up a lot of the time." And then no one can refund it and they also ignore the fact a refund is owed because they can't process it. Not going to deal with this again. I spent 35 minutes on the phone and this was my 4th time trying to get someone that could help. Edited to add that they harass you after you write an honest review. When the billing girl said all of this I asked for clarification repeatedly and told her if this is really how they operate I would share a review and she said it was. Theres two locations and initially I put the review on the wrong one. They called, I immediately fixed it. Following that they called my husband 6 times asking him to have me take it down. How about you work on fixing the issues in your business instead of harassing someone that shared their honest experience.

I saw Dr Lambert 3 years ago and had a good experience, but clearly this practice has become like…read moreso many of the medical facilities in Tyler, money driven to survive. I had a terrible experience with the PA Named Paige, a young woman who looks as if she stepped out of high school and clearly has no experience in this field. Here is my review of my appointment yesterday: Worst experience with a dermatologist ever. The PA was incompetent and fairly arrogant. She took a Quick Look at my forehead and began to tell me options like burn it off, cut it out, all available after saying it COULD be precancerous. For her to immediately start listing money making procedures without really examining me felt very wrong. Then she put the decision back in my lap, basically to tell her what I wanted done. How could I know without a more thorough explanation of what was going on? We had been together all of 5 minutes. I questioned her about maybe it was this or that...she argued that it was not this because of scales.....but nothing else. I wanted to ask about chlorine from swimming as our pool had been heavily treated recently, but there was o discussing ideas with her. After a brief pause, she asks me to decide what I wanted to do, I asked her," are you asking me to diagnose and decide treatment?" She answered somewhat annoyed, " Well, I can decide for you." I did not have enough information to answer her question so we sat In awkward silence for a few moments. Then she offered to prescribe a steroid cream, At that point, I told her I did not feel comfortable with her and would be going elsewhere. We left immediately. I did not really want to see a PA, but was told at the time of making the appointment that Dr. Lambert was not available. This place will be loosing a lot more patients if you push them off on this PA.