I am a senior citizen, and I was trying to set an appointment . The first girl that I spoke to was…read moreabsolutely fantastic. The problem is that she got the wrong day. So I called this morning to get it rescheduled, and the girl that was helping me was intensely rude. Not even a have a good day just to hang up after not being able to help me. The rest of the staff has always been great, but I sure don't know about some of these people who are working at making appointments not a pleasant experience.

Went on 4/1/21…read more Needed new contacts Rx. Cost $125, which included a new glasses Rx. Tested for glaucoma, which was a very quick test with a handheld device (a tonometer?). Also got 5 free pairs of my contacts Rx to see if they worked. If not, I could come back in for free and try a different brand. I asked for dailies and was prescribed 1-Day Acuvue Moist. They seem pretty good! Asked for an extended expiration date, as I know that's legal and I didn't want to have to renew my Rx each year, but Dr. Cooper was afraid of liability. Understandable. Also let him know I'm trying to save money and would probably order online. Dr. Cooper was very professional. Also, he warned me that dailies will often cost a lot more than bi-weeklies, so I appreciate that. As it turns out, the cost at Dr. Cooper's office for my brand is on par with 1-800-contacts, and of course, you're supporting a local business. Beforehand, I had called around, and other optometrists charged the same or more for a contacts Rx. Long story short, I was very happy Dr. Cooper and his staff, and I recommend them. (In full disclosure to help those also on a budget, if your Rx hasn't changed (i.e., your contacts still work fine), then you can renew your Rx online for $20. 1-800-contacts does it, but I think others are even free (if you order from them). No glaucoma test, though. Google for at-home/DIY options; hopefully they'll get better/cheaper soon.)

Poke myself in the eye trimming pruning my blackberry patch called for an appointment. Said they'd…read morecall me back, never did. Called Heaton and was given an appointment promptly

Extremely poor run office. 3-4 hour wait every visit. Service is not worth it. Spend your time…read moredriving to a reputable clinic that serves their patients.

If you are looking for a reasonable but wonderful place to have your hearing cared for, this is the…read moreplace to go and Jerry is the man to see. My mother lives with my husband and I and has been going through some serious hearing loss in recent months. She first tried some hearing aids from Costco, they were OK but literally seemed that all they did was turn volume up, making the ambient sounds louder. After going through some initial tests with Jerry, we learned so much more about hearing loss than we ever thought. It's not a matter of just volume, it's a matter of tone, notes, direction of sound and quality of sound. And so much more. Jerry set my mom up with the perfect set of hearing aids, and it has changed her life. Did I mention Jerry is a great guy? He's very patient, extremely knowledgeable and he is a hoot. Great sense of humor. I hope you give this place a try, you won't regret it.

I chose this office because of their advertising and message that they help patients "love your…read moresmile." Unfortunately, my experience was the opposite. I was seeking a simple two-tooth flipper. Instead, I experienced months of frustration, poor communication, and an unsatisfactory result. This was not my first removable appliance. I had successfully worn a flipper for many years, so I knew a natural-looking and functional result was achievable. When the first flipper was delivered, I was unhappy with its appearance. I communicated my concerns directly to Dr. Denson and Christie, provided photographs, written notes, and specific requested changes, and gave the office every opportunity to address the issues. At my second appointment, after waiting approximately 46 minutes to be seen, I received a revised appliance that still failed to address the concerns I had clearly identified. The appliance continued to have significant aesthetic issues involving tooth shape, gum contours, proportions, opacity, and overall harmony with the surrounding teeth. These concerns were known before the original appliance was even made and remained after the revision. To be clear, my issue was not that the appliance differed from my previous flipper or Essix. I understood an exact replica was not possible. My concern was that the appliance was aesthetically poor in its own right. When I explained to Leah that the revised appliance still had the same issues and, in my opinion, looked worse than the first version, the interaction became uncomfortable. My spouse, who attended the appointment with me, shared my concerns. Rather than feeling heard, I felt my concerns were dismissed. I ultimately removed my own bib, left the appliance at the office, requested a refund, and was then asked to wait even longer to speak with Dr. Denson despite already being late for another appointment after the lengthy wait. This was not the first time I experienced excessive wait times. I left feeling that my dissatisfaction was being treated as a problem rather than a legitimate concern. After persistently following up myself due to poor communication, I eventually received an offer of only a partial refund along with a letter terminating the doctor-patient relationship. While I understand a dentist has the right to discontinue a patient relationship, it was disappointing to be dismissed as a patient rather than have my concerns meaningfully addressed and resolved. I also requested that the refund process be handled remotely through written communication, electronic signatures, and either a mailed check or refund to the original payment method. Despite this, I was instructed to return to the office in person, creating additional inconvenience and stress. What makes this experience particularly disappointing is that I did everything reasonably possible to help achieve a successful outcome. I provided photographs, written instructions, specific feedback, and allowed the office to revise the appliance. Despite those efforts, the final work remained subpar and my concerns were never adequately addressed. I also felt significant pressure toward extensive restorative treatment throughout my time at the practice. In hindsight, I am grateful this experience occurred before proceeding with larger and more expensive dental work. If Dr. Denson could not provide a satisfactory result with a relatively straightforward removable appliance, I was no longer comfortable trusting him with more complex restorative treatment. To add insult to injury, after years of routine six-month cleanings at this office, and even bringing to their attention that I think I have a cavity each time with no resolve, my new dentist has informed me that I have multiple cavities. I fully expect a generic response from them on here rather than accountability. Between Dr. Denson's attitude, the lack of professionalism shown by staff, the poor communication, and the disappointing quality of work, I cannot recommend this practice to anyone seeking highly aesthetic dental treatment.

Dr. Kieth, and Dr. D, have been very good to me over the years. I've had multiple emergency…read moredentistry issues, and they've always been able to help quickly. The staff is fun and friendly and are always eager to help.

I called the shop to order flowers for an anniversary gift. The staff was very helpful. I also…read morespoke with the designer about what flowers would be available. The arrangement that was delivered (with care) was breathtaking! Highly recommend !

Ordered anniversary flowers but made liberal subscriptions with flower types due to availability…read morewhich was not expected and to be honest not wanted...but they made it right with a second and even nicer order on the house earning my repeat business. Class act!

Great services all you can ask for I know folks that really care about you your vision.read more

Don't bother getting a rapid test from here. I'm still waiting for my results and it's been more…read morethan long enough. Same as last time.

I been coming to Dr.Jenga since I was 15 sooo I even brought my 17yo son.! Now all this time I…read morenever been late or missed an appointment. Im 10min late and he is the rudest person. I mean I told him I can re-schedule no problem but he don't have to be rude. He got mad because I didn't write the name of my insurance and I wasn't filling out my paperwork fast enough... He had no clients he could have take me as a walk-in. But Ok. He lost 2 customers with me. My son even missed school to come to his appointment. Not coming back will look for another eye Dr.

I have found an Optometrist for life! I read Dr. De Jenga's credentials before choosing to go to…read morehim. He is very precise, a man of few words, very professional and thorough, and incredibly knowledgeable of his craft. In all the years I've worn glasses, I've never had a pair that I can see so clearly. Highly satisfied. I definitely recommend him.