I experienced a wait time of 45-50 minutes as a new customer seeking contacts and glasses at the eye care center. Despite the overall cleanliness and modern ambiance of the place, I encountered several issues. Firstly, the extended wait time was particularly noticeable for a new patient. Secondly, while the assistants were commendable, Dr. West only spent around 5 minutes with me. He mentioned I was in the early stages of cataract without providing information on what it entailed or offering guidance on reducing its growth. Additionally, I found him lacking in personability and didn't feel that he took the time to get to know me. The fitting for the contacts resulted in worse vision than before, and both pairs of glasses I ordered were ill-fitted, requiring me to raise them each time I wanted to read up close. Despite being promised "anti-scratch" lenses, one of the lenses ended up scratched. There was no follow-up or communication regarding the effectiveness of the glasses or contacts. Furthermore, I was never provided with a contact lens prescription. The total bill amounted to almost $1500. Since that time, I haven't worn contact lenses due to the unsatisfactory experience of the ones prescribed. read more

Dr. West and his entire staff (Andrea, Amanda and Regina) are absolutely AMAZING!!! I don't believe I have had the pleasure of meeting Shelby yet but I am 110% confident she too is amazing. To express how wonderful they all are and how grateful I am to be one of his patients; there simply are no words. At Dr. West's office, you are truly NOT "just a patient"; not even close. They are honest, caring and will most definitely go that extra 200 miles (or however many it takes) to make sure you are taking care of and happy with the results. Dr. West is VERY thorough and will explain any and all questions you may have during your exam in such a way that you would easily understand the most complex situation or condition. He is extremely and takes as much time as you need. He is the BEST, hands down! There is no office like his. I literally send EVERYONE there. read more

West Vision is fabulous. The staff is super friendly, professional and helpful. Dr. West takes the time to explain everything you should, and need, to know, about your eyes, and does so without rushing you. Additionally, I have worn glasses for literally decades, and so have gone through the process of eye exams, selecting frames and fittings many, many times. This is the very first time that I was given contacts to wear while selecting frames, so that I could actually see the frames I was trying on! To be able to actually see what I would look like BEFORE purchasing, was a new and marvelous experience. In fact, the whole visit was wonderful. I am excited to *see* the finished product and will update this review when I have picked up and have my new visual accoutrement! read more

I have been to two other eye doctors in Tyler. Both were ok in their diagnosis but had so many other problems in their offices. In one, a "relative" of some important staff (who was also the employee who helped me) was rude and ugly to me when I went in to get an adjustment on the fit of my glasses. At the other office, I was pressured into buying a frame I had said I did not want. To top it off, one of the lenses seemed to be "off-center." However, when I found Dr. West and his team, I received professional, encouraging, honest, kind, helpful, accurate service every minute I've spent with them. No pressure, no rudeness. Professional and Kind. You won't find a better ophthalmologist or clinic in this area! read more

Just had my second eye exam with Dr. West, and was very pleased with the process, courtesy of staff, and thoroughness of the examination. Dr. West allows the patient to do side-to-side comparisons of the visuals from the previous and current examinations, so you can see for yourself the changes he describes. I discussed trying contacts and was very pleased with the discussion and education on how to use them, once he determined suitability for them. I want to give a special shout-out to Regina, you will find her to be very courteous and knowledgeable! read more

The clinic and the staff exceeded my expectations. The entire staff was very friendly and helpful. Dr. West was incredible, he is very thorough and knowledgeable. It was the most extensive eye exam I have ever had. This was by far the best experience not only with an optometrist but the best experience I have ever had with any doctor. They are very professional and provide top notch service. HIGHLY RECOMMENDED read more

Dr. West is an honest, caring doctor that knows what he's talking about!! He took the time to take care of my concerns. Dr. West took the time to explain to me what was going on, then he took the extra time to help find glasses that were the right fit and look for me. I felt so comfortable knowing that he cares about his patients! I really love the beautiful clinic and friendly staff too. Thanks so much!!! read more

I just picked up my new glasses. I LOVE THEM!!!!! I am seeing things so much clearer and better. I want to say a Thank you to Dr. West and his wonderful staff. So professional and concerned about your clients eye care and more. I will drive from Longview and continue to use you for my eye care. I might add, what a beautiful office! Thanks again, Mark Elmore read more

I love everything about West Vision. Dr. West takes his time with you and explains what he is doing as he goes. He is very knowledgeable and helped solved some issues I was having with my eyes. His office staff is amazing. They are very honest about which glasses look best on you. I have never been to a more professional and friendly office. read more

Love Dr. West and his team! I have difficult eyes to correct due to radial keratotomy surgery back in the 80's. Dr. West has been great in taking his time to get my prescription right. And his opticians helped me pick out a beautiful pair of frames... modern look and just right for my face and complexion. Highly recommend Dr. West!! read more

Love everyone at West Vision! Dr. West is great and I can honestly say that I have received the best care for my eyes at West Vision than I ever have anywhere else, and that is saying a lot because I have terrible vision and I'm 52 years old! Andrea is great and always takes such good care of us!! read more

Regina was WONDERFUL!! She was so welcoming, professional and her customer service was phenomenal. I was very indecisive on my lenses color but she was really patient and sweet and made me feel great about my choice. Ive recommended all my family and friends to visit, you should too. -Kameron read more

Dr. West was very helpful and made sure my contacts did not rotate. He as made de sure that the glasses I picked out were just right after I had tried on and weeded out about 20 pairs. If you are looking for a very nice and caring eye doctor, Dr. West and his team are wonderful. read more

Very pleased with my transfer of care to Dr West - professional, personable, and adept at individualizing my contact and eye glass needs. Another key to my appreciation was his flexibility in working with our vision insurance carrier, and professional staff! read more

This is the absolute best place in Tyler for eyeware. Great selection and friendly staff. State of the art equipment. I have tried other places in Tyler only to be very disappointed. I recommend them to everyone I know. read more

I have been been very impressed with their state of the art equipment. Dr. West & his team give you a higher level of confidence in their ability to address your vision care needs. I was very pleased with their services. read more

We love West Vision and their awesome staff! Dr. West is very thorough in his exams and I always leave satisfied:)! Beautiful office and great location! They have the best selection of glasses and sunglasses in town! read more

Dr. West and his entire staff are amazing. I've been wearing glasses and contacts for 26 years and changed to Dr. West last year....great service and the best glasses I've ever owned. Try them, you will like them! read more

Dr West is amazing! Thorough with his eye examinations on my family and friendly service! Beautiful office with great selections---So many name brands to choose from! We found our optometrist, for life! read more