Called them up needing to get an eye exam and glasses and they were able to get me in the next day…read morewhich was awesome. Got my exam from Dr West and I was very happy with how well of a job he did and his professionalism! Very courteous and kind. Then went to get glasses and was very happy with staff in helping me find what I needed. Even with insurance I was shocked at how very expensive the glasses were. Kind of going through buyers remorse as maybe I should have looked around more. That's why I gave them only 3 stars.

The most thorough eye exam I have ever had. Fit new lenses into my existing frames, and they are…read moregreat!

I actually had a great time getting my eyes checked here. Dr. Cook was knowledgeable and threw in…read moresome well placed eye jokes. He's independent - doesn't make money off slinging expensive contacts - and is well known and respected in his field. He uses a combination of old and new technology, so you are actually benefiting from his expertise as opposed to at the mercy of a machine. The exam was reasonably priced (50 something dollars for a glasses exam, and 99 for contacts, without insurance, and it's done in a way that checks your eye health.without dilation.) I was extremely impressed. The office was clean and the receptionist was very nice e and knowledgeable as well.

I got glasses for 150 (100 for the frames) and a 6 month supply of acuvue contacts for 180. I'm not…read moresure how much the appointment's cost was. When they gave me contacts to try on after the exam I still couldn't see clearly so they went back and checked my vision and gave a second pair that were great. I was disappointed in the selection of glasses and most of the staff was rude.

I really do not like writing negative reviews, especially when I've raved about Dr. Chism for…read moreyears. I've dealt with his rude, seemingly uneducated staff for years, solely because I really like Dr. Chism. So, why the negative, 1 star review, you must ask? Allow me to opine: I had my annual exam scheduled for the end of March. I scheduled this appointment nearly a month out. I fully understand that when the CDC mandates closing your office, due to the Covid 19 pandemic, this is necessary. It's not the Doc's fault, and I'm more understanding than most. It's also not Jessica's fault that she was overly curt with me, when she rudely told me "I'm cancelling your appointment." No shit, I get that. I'm sure she would've been more polite on any other day. Again, I'm understanding. But, what I really cannot tolerate is the lack of customer service. I very politely asked Jessica to ask the Doc to extend my prescription, so I could order more contacts. I was on my last pair. She didn't seem to care (remember the curt demeanor?). She said that I could have one trial pair. I asked if I could have two, and politely offered to pay for them. She said, no, but I could have one pair, and that she would leave them in the "bushes" for me. Yes, she really did leave them in the bushes. I still get emails from my old eye Doc in Fort Worth. His office sent multiple emails offering to extend prescriptions, and to assist in ordering contacts, and eyeglasses. This is true customer service, and something Chism's staff should brush up on. I'm in Fort Worth once, or twice a month for business. It wouldn't be an inconvenience, to switch back to him, and I probably will. None of us can pinpoint a timetable for when this Covid 19 madness will end. But, one thing I am quite certain of is that it will last longer than the one pair of contact lenses that were left in the bushes.

I did not feel confident with Dr. Prayer at all. I have had several problems with my eyes so when…read morewe moved here from Louisiana, I thought this practice would be great. They gave me an appointment with an optometrist rather than an ophthalmologist. I was not pleased with that. Because of my lupus medication, etc. my eyes have to be checked very closely. When I met Dr Prater and he did the exam, I left thinking I need to find a real doctor. Definitely won't be going back.

I have seen Dr Prater for several years and think he is great. He is compassionate and thorough…read more He explains his exam and what he finds. I would highly recommend him.

Do not use this office. Edited at the bottom with important info…read more My husband and I both went here for a couple years. This week (in December) he went for a regular visit. We have good PPO insurance and our deductible is met obviously considering its the end of the year. They made him pay $171 for the visit. He tried to tell them it couldn't be right but they wouldn't listen. He left and called blue cross who called them and they said he should have been charged 26$ so blue cross called epiphany and told them that. They said they refunded it. Well refund never came and they never gave an amount. I called today and waited on hold for billing for 20 minutes once I got billing here is what I was told. A lot of the time they can't pull it up to find out what insurance says is owed or if deductible is met. Front desk and billing are not allowed to process refunds so all the girl could do is send a note to billing and they did nothing with it because according to the billing person "they can't process them either." She had to ask a manager or something to be able to refund the large amount owed back. I have health issues and go to docs constantly and ive never seen anything like this. Most offices run your insurance before you even get there. Epiphany waited till check out and apparently "aren't able to pull it up a lot of the time." And then no one can refund it and they also ignore the fact a refund is owed because they can't process it. Not going to deal with this again. I spent 35 minutes on the phone and this was my 4th time trying to get someone that could help. Edited to add that they harass you after you write an honest review. When the billing girl said all of this I asked for clarification repeatedly and told her if this is really how they operate I would share a review and she said it was. Theres two locations and initially I put the review on the wrong one. They called, I immediately fixed it. Following that they called my husband 6 times asking him to have me take it down. How about you work on fixing the issues in your business instead of harassing someone that shared their honest experience.

I saw Dr Lambert 3 years ago and had a good experience, but clearly this practice has become like…read moreso many of the medical facilities in Tyler, money driven to survive. I had a terrible experience with the PA Named Paige, a young woman who looks as if she stepped out of high school and clearly has no experience in this field. Here is my review of my appointment yesterday: Worst experience with a dermatologist ever. The PA was incompetent and fairly arrogant. She took a Quick Look at my forehead and began to tell me options like burn it off, cut it out, all available after saying it COULD be precancerous. For her to immediately start listing money making procedures without really examining me felt very wrong. Then she put the decision back in my lap, basically to tell her what I wanted done. How could I know without a more thorough explanation of what was going on? We had been together all of 5 minutes. I questioned her about maybe it was this or that...she argued that it was not this because of scales.....but nothing else. I wanted to ask about chlorine from swimming as our pool had been heavily treated recently, but there was o discussing ideas with her. After a brief pause, she asks me to decide what I wanted to do, I asked her," are you asking me to diagnose and decide treatment?" She answered somewhat annoyed, " Well, I can decide for you." I did not have enough information to answer her question so we sat In awkward silence for a few moments. Then she offered to prescribe a steroid cream, At that point, I told her I did not feel comfortable with her and would be going elsewhere. We left immediately. I did not really want to see a PA, but was told at the time of making the appointment that Dr. Lambert was not available. This place will be loosing a lot more patients if you push them off on this PA.

The care was great and my Shin rash it so much better and just about completely healed also able to…read moresleep better with perscrition. Thank You

I had a very positive experience from being greeted by the receptionist to checking out and…read morescheduling my next appointment. The doctor was professional and caring to ensure my comfort during my procedure. Great appointment and great care team.

Dr. Charles Stone and all of the staff were extremely professional, friendly and made the…read moreexperience as pleasant as possible. I'm a 59 year old patient that needed wisdom teeth extractions. Dr. Stone and all the staff were very thorough during my consultation and provided all information I needed prior to surgery. The surgery went very smooth and I had very little discomfort afterward. In fact, I did not even use the prescribed pain medication, only ibuprofen, after surgery. I received a phone call the following day to check on me which was greatly appreciated.

We brought our autistic son there for treatment. They told us they had experience and could handle…read morethe challenges. We have used them before with him. They are now saying that we need to find new care due to our son being aggressive and untreatable. They accused him of assaulting staff!! He did not hurt anyone. He yelled and he wanted to get away due to being scared and overstimulated. We were very clear of his challenges. They had assured us multiple times they had experienced autism before and would be fine. They have no right to say they are experienced with autism if they do not understand that all are not the same. Don't worry about us we will find better equipped staff to treat him but believe me I will make sure everyone knows how wrong you were. You don't deserve my business or respect

Dr Jennings is a rare man and he runs his office well…read more Everyone makes it a point to be kind & considerate!!

As a former business owner, I'm shocked and appalled by the lack of professionalism here. I wasn't…read moreeven planning to write a review, but the complete disregard for clear instructions -- including certified USPS delivery -- made it impossible to let this go. Based on this experience, I would not recommend this place under any circumstance.