Outstanding experience from the time I entered the door, until the time I made my exit. The entire…read morestaff conducted themselves in a friendly, professional, and competent manner. Dr. Chism is highly experienced and knowledgeable. I'm a "seasoned" citizen, and can't remember a time when I have been more impressed, overall, with any medical office.

Rave: Vision Source!…read more After a very bad experience at another practice many years ago, I went to Vision Source because my cheap readers just were not cutting it any more! Every single staff person there went above and beyond to make it a great experience. They were friendly, knowledgeable, communicative and listened. My first appointment was the the very end of the work day, on a holiday (Valentine's Day) and no one was rushing me to out the door. In fact, they assured me they'd stay as long as I needed them to stay. I went back today to pick up my glasses and was treated warmly and welcoming, like Id been a client for 10 years instead of 2 weeks. They gave me "lessons" in how to adjust to my progressive lenses. Highly, highly recommend.

Doctor was excellent. However, the delivery service by the staff was a bad experience and left a…read morelot to be desired. First of all, I went to pick up, and my glasses were given to me in a bag. No sit down to see if they fit or you can actually see or read, as usually done. As I stood trying them on, I asked for an adjustment. The attendant seemed annoyed. Anyway, finally got my glasses and left. The professionalism of the staff was not there.

This eye care facility provided timely service, with shorter wait times compared to other providers…read morewho were booked out for weeks. The cost of the eye exam was also more reasonable compared to other facilities. The front desk receptionist and Dr. Ly were both very kind and professional during my appointment, and the facilities were clean and well-maintained with a wide selection of eyewear available.

Poke myself in the eye trimming pruning my blackberry patch called for an appointment. Said they'd…read morecall me back, never did. Called Heaton and was given an appointment promptly

Extremely poor run office. 3-4 hour wait every visit. Service is not worth it. Spend your time…read moredriving to a reputable clinic that serves their patients.

I see Dr Hooten. He is thorough, professional and pleasant. The office staff is friendly and…read morehelpful. I have been using this office for my eye care needs since 1989, furst with Dr Smith amd now with Dr Hooten and i have never had a bad experience. The entire staff are caring and responsible. I have encouraged many of my friends and family to them. It's so reassuring to know that they will meet my needs.

Great office staff, very pleasant and friendly. Dr.Smith and Dr. Hooten are the best!! They help…read moreyou understand all eye exams, tests, and treatments. Great to be educated in the health of your vision. This office should be your first choice!!

Dr.Dossey was great as well as his staff, I had the cataract surgery with Option 3. And I couldn't…read morebe more satisfied it's great seeing without glasses!!!! I keep wanting to reach for them; then realize wait I don't need them anymore..... Yea! Jan Clark

Dr. Heaton himself did my cataract surgery. Now my right eye has horrible floaters in it. I wish I…read morehad never had this done. I went in to see another Dr to get my eyes checked for glasses. A tech did the check a Dr signed off on it. The Dr can't be bothered to make sure they get it right. The didn't. Went back requested an appt with the Dr. A student Dr came in and did the check up. Not my Dr. still wrong. Today I'm just having them put my old prescription in the new frames I had to buy. Now I will have new glasses that I didn't need. Still haven't spoken with my Dr. what a money grubbing place to go. STAY AWAY!!! They don't care about you just your money.

Love Dr. West and his team! I have difficult eyes to correct due to radial keratotomy surgery back…read morein the 80's. Dr. West has been great in taking his time to get my prescription right. And his opticians helped me pick out a beautiful pair of frames... modern look and just right for my face and complexion. Highly recommend Dr. West!!

Didn't run a full eye exam on me, tried to upsell me on $800 Neurolenses (which are a scam, you can…read moreget prism added to your lenses for $5 online) and wasn't even going to update my prescription! Then they tried selling me on their $400 frames, and when I said I just wanted my prescription the front desk lady was rude.

We have been seeing Dr. Bennett for about 6 years. My teenage daughter refuses to see anyone else…read more To me it is about the quality of my eye exam. I have a slight astigmatism that only really bothers me while driving long distances. Dr. Bennett is the only doctor to write a prescription that actually helped. He is very knowledgeable and good at sharing it.

I believe this office is dishonest and has a pretty good scam going on. I made an appointment last…read moreweek. I drove an hour to get to their office this morning. My insurance copay is $10. I have two daughters who have recently used this insurance and their copay was just $10. I filled out paperwork and when I returned it to the window I was told my copay was $10 plus I needed to pay an additional $90 that I could pay out of my own pocket or I could use my insurance that would normally go towards glasses/contacts for my appointment. Why did they not tell me this upfront when I made this appointment?

I have been there several times over the last few years and have been annoyed at how much you are…read moresold "extras" and "add-ons", it is like buying a car and you don't know what to believe. I do not trust this place or the staff, they have been rude and pushy throughout my time doing business there. Today was the last straw, go in for reading glasses, get pushed to do something that costs nearly $400.00 and that includes using my old frames. I do not trust the people there and the pricing is terrible. Do not recommend. Going to take my RX to another place to do business, taking my families business away from there as well.

First, let me say that I did not dislike Dr. Rudd. I paid out of pocket for the eye exam and for…read moreadditional testing (because of my age). At the end of the exam, after admitting that I was not prepared to buy glasses from them that day (which they priced starting at $650 for my prescription) and asking for my PD measurement, I was dismissed (literally, with a hand gesture as the doctor left the room), and told the PD would cost an extra $50. The whole experience left me feeling like her practice is more about money than about patient care.

Dr. Mimi Le is the BEST eye Doctor I have seen in Tyler, I have seen 3 now. She took her time with…read moreme and she was not in & out like the other 2 I have seen elsewhere. Her receptionist, Jessica, was also very nice. I would highly recommend this eye Dr. She will be the only eye Dr. I will see from here on.