Dr. Banna was great. He explained things to me I never had another doctor do. He was very nice and…read morepatient when I asked question. The tech who did a few test before I saw the doctor was great as well. ( I didn't get her name though) she was such a kind disposition. My new glasses are great. Brittney was incredibly helpful explaining the always complicated insurance portion and helping me decided on 2 pair of Ray-Ban glasses. I don't know why I waited so long to use target. Great prices and I even got a " cartwheel " deal out of it.

For starters they could provide better service. I waited a month for my new glasses and finally…read morecalled. The lee time for new glasses was given as 2 weeks. The woman who answered the phone said they were in. I asked her why no one called me. She couldn't tell me. There's more to this story but suffice it to say they are simply not crossing the "Ts". I'm not giving them any more of my business.

Great place, super friendly and knowledgeable staff. They work with your insurance. Prices are…read morereasonable Highly recommend.

I went to get my eye exam and glasses. They had problems with the computer work. They could help a…read moreregular customer. They are terrible at doing their one job which is to help customers get their eye exam and glasses. We came in expecting good service but we talked out with no type of help just because they could log in to my insurance.

Best, most thorough eye doctor I've seen in my life. Highly encourage you to go here if you have…read morequestions, concerns, or issues with your eyes. They have done several tests that no optometrist has ever done before. I've learned so much about my eyes. They go beyond the basics. Very professional as well.

A month ago went for an eye exam and to be fitted for eyeglasses. Was told I would be contacted…read morewhen they were ready. Now a month later I still hadn't heard anything so I called and a nice young lady checked and said the glasses were still not ready and she would have someone call me.

Dr. Fulton was excellent to work with. She is very thorough, kind, and never rushed. She clearly…read moreexplained everything, and even found a daily contact lens option for my prescription when others said it wasn't possible. Highly recommend!

My experience at SEE eyewear in Northbrook, Ill, Old Orchard Mall…read more today was excellent. Dr. Fulton was very thorough and informative. Richard waited on me upon arrival, and his customer service was exemplary. He was extremely patient and helpful. I highly recommend this location.

I had my annual contact lens exam here and Dr. Lomazov was very pleasant and helpful. I changed to…read morea new type of contact lens so she gave me 5 days' worth of samples to try so I could get a good idea of whether I liked them or not. Due to my poor planning I didn't have any contacts left. When I called to place my order I realized I wasn't going to be able to get to their store before it closed. Eddie went above and beyond and offered to stay late, etc. Needless to say I had my contacts that night thanks to Eddie's willingness to help me out in a pinch.

The customer service is at 0. Attempts to sell more than what is actually needed is at 5.read more

Staff is super nice. The place is well maintained. My 7 year old felt comfortable and actually…read morelooks forward to his eye exams. They take my insurance (BCBS HMO) and it's close to home so thats a plus. I have nothing but love for this place so far.

Great place for a complete eye exam and a wonderful selection of independent frame lines. Beautiful…read morestyles and the location is gorgeous.

Great service! Excellent community of employees away treat…read moreyou like family. I've been coming for over 6 years and each year the same consistent experience

I have been going to a Pearle Vision for over 10 years and recently moved. I chose this place…read morebecause of its proximity to my new home. I have to say I'm pretty disappointed with the customer service. The young lady who took car of me and the optometrist were great. When selecting my glasses the gentleman brought out my two trays that I could get through my insurance and walked away. Didn't check on me once. When i completed my selection I went to find him and again the service was very lackluster. This was the first time I was informed it would be a 4 week turn around time based on my insurance. I paid additional money to have the lenses shaved down since it was not covered by insurance. 3 weeks pass I go to call the office and I'm placed on a hold while they call the lab. When the young lady returned she informed me they were no ready and it takes 4 week turn around time for the glasses and that they should be in the following week. End of the following weeks comes I call in again to get an update, the gentleman that called informed me they were not in and then stated the turn around time is 4 to 6 weeks for my insurance. When I informed the gentleman this is the first time I was being told of that turn around time he began to cut me off and insist they tell all their customers 4 to 6 weeks. After going back and forth informing him that this was the first time I was told that he then changed it to well when I tell customers I tell them 4 to 6 weeks. I do have state insurance and I know they can tend to drag. What I didn't appreciate was the lack of customer service, the lack of communication, and what feels like the lack of attention to service because I did have state insurance. So fast it's been an overall terrible experience. Would not recommend and would not return when this is all over.

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.