If I had done this review after my first visit last week to Visionworks, it would've been five stars all the way! As a first-time patient, the visit with the doctor and her staff was excellent. In addition, ordering my glasses with Vicky could not have been more pleasant. Her customer service skills and her helpful attitude were incredibly refreshing, especially nowadays when good customer service seems scarce. OK. The second visit to Visionworks today, unfortunately, was not so great. Had that been my first visit there, I would never go back. I went back in there to order a pair of sunglasses with my new prescription. Vicky wasn't there -- and my experience with Rachel was not nearly as pleasant. As the customer, she made me feel that my inquiry about the sunglasses, and my questions about the special they were offering and the costs, were a bother to her -- accompanied by interruptions, a snarky tone, and an eye roll! It was so disappointing. Ultimately, I left without ordering the second pair and will take that little bit of business to Costco. I will leave them with three stars because my overall initial experience was excellent. I will learn from my second experience there and make sure that Vicky is working if I need to go back for any reason. read more

Great Service! I will recommend this place to a friend and I will definitely be returning. Thank you Dr. Garcia for your outstanding service. read more

Was contacted by Corporate and they did nothing. I haven't heard from the store about how they intend to expedite my glasses, but of course they took my money. I don't think based on the poor level of service, I'll be using them again. read more

Buyers beware! I brought in a coupon for 2 pairs of glasses for one price. I knew that I would have to pay to upgrade the lenses. I was told to pick out two frames for $69. After being measured, the retail supervisor entered the codes and the price came out to be over $1000. I was told to come back the next day because she did not know what the problem was. The next day I got a call and the reason the glasses were so expensive was because someone mislabelled both frames. They were $99. Then she asked if I just wanted her to pick out frames for me and she could order them. How did she know what would fit and would she just guess the measurements? I went in and the 5 frames she had picked out were nothing like the ones I picked out. Very deceitful practices. read more

10 out of 10 recommend Kyle was amazing employee of the year was super nice and repaired my glasses for free very nice and respectable

Allison at Dr. Garcia's optometry dept and MariLou in the optical dept were fabulous to work with. Both are sharp and efficient on a very busy day when everyone's trying to use their benefits before the end of the year read more

I am back I just picked up my glasses and my daughters glasses.We absolutely loved them. The guy that waited on us was so nice and we left happy as can be. Thanks you all at Vision Works! read more

I have never worn contacts before and I was having second thoughts about getting one. Dr. Garcia was very patient and very professional and so are the staff. Will be back again. read more

My son needed a repair on his glasses we went in and Kyle helped us out and we were in and out in no time. He was friendly and everyone was so nice. Great place to go!! I recommend them!! Thank you Kyla! read more

I was pleasantly surprised and very pleased with all the helpful assistance and professionalism from Kyler and the store manager. They fixed my problem in a very timely way and were so cordial and nice to deal with. I'm so glad I decided to go with Visionworks for my optical needs read more

I have no vision insurance. Dr. Jean was wonderful and she did the complete exam for what I felt a reasonable price. I haven't purchased glasses yet because even though its BOGO free, I need the expensive thin lenses and that adds up to big bucks. That would come in at around $550+ for frames and lenses. Too much for me. Right now they also offer 40% off on one pair and 60% the second pair. So if I buy, I'm still looking at $330+ for the first pair.....although much better still painful. They have a nice selection of frames and those of you with insurance will be much happier than me. I'm happy with my exam (5 stars) its just a hard pill to swallow on the glasses without insurance. However, I would definitely recommend Visionworks. read more

We came to this place for Exams and Glasses for the kids... and saw the signs.. buy one get one free.. We have Spectera Insurance. Once we had obtained the prescription, we started to look for glasses. They had a promotion that stated buy one get one free on the frames At that time, there were a couple people working but no one greeted us, or asked if we need help.... we had to approach this Salesman and ask about the promotion.... but he did not seem to really want our business... so we decided that we would come back another time, and look but we wanted to also shop around. We came back a few weeks later, and picked out glasses for our kids. They have a nice selection, and the prices seemed reasonable, and so I spoke to a Salesperson. Anyway, she tried to answer my questions..... and I became more and more frustrated, not with her, but with the way the Insurance Process works. After all, I have been buying Vision Insurance for 14 years and only used it one time! The DEAL (BOGO) is bogus, because it is not clearly stated that it does not apply to people that have insurance....I did not realize that. so with our hopes high, we were excited about getting two pairs! Only to have our hopes dashed... After all, the insurance company is going to reimburse them for the frames! The problem is the insurance company only covers one every 24 mos including a limited set of lenses. The company needs to do a better job of displaying their Ads.... and I am sure this goes for other Vision Retailers also. Since I felt cheated... I say... thank you for your time.. but I am not feeling it here... and we leave.... I just wanted to order some much needed glasses for my children...and I was very clear that I didn't want to pay any extra out of pocket.... but I would have to pay a $10 copay. Now, after calling my insurance company, they explained how the whole process works, and we are going to go back and give it another try. Anyway.... I am giving them a good rating, and hopefully, if you go there, you will be better informed than I was and have a good experience. I will be looking for better vision insurance though..... read more

Had an appointment set for 5pm which I confirmed via their online portal. Showed up early and was greeted by (I assume) the sales manager and stated they would be with me shortly. Waited patiently till about 5:20 till I was acknowledged. The n would have waited longer due to multiple people walking into the doctors chair but left and cancelled all appointments. read more

It's very important to note that "Visionworks" consists of two parts. There's the independent Optometrist, Dr. Jean Garcia on one side, and the glass shop on the other side. Optometrist: Dr. Jean Garcia is a soft spoken professional that is very skilled at what she does. She was recommended to me by several moms on a local Facebook group, and I understand why. She's great with kids. But she's also good on dealing with adults like me who have had bad experiences with vision care providers in the past. She was able to resolve issues that my last provider missed, and now I have my night vision restored and I can stare at monitors and TV's for hours as part of my work without getting headaches. Glass shop: I found a modest selection of frames for kids and adults at what I consider to be fair pricing. They also carried a small line of sport frames which if you ski or seem to crunch frames while mountain biking are very nice to have. Insurance: It's always a good idea to double check with both the optometrist and the glass shop staff on if your insurance is accepted and what your insurance covers. If you ask questions up front and come in prepared with insurance cards they will work with you to avoid unexpected charges. Ordering: If you need contacts, or custom framing I found their turnaround time is typical of any other place I've been to going over the past 20 years. Actually I got my contacts faster through the Optmetrist that I did with the 1-800 guys. 4 Stars: If you have kids, you can't go wrong taking them to see Dr. Garcia. The parking lot can be a bit tight to get in and out of, especially if they are busy. read more

Came in for an order but Front desk receptionist on doctors side is very RUDE. Doesn't come off as friendly at all.

I was, and continue to be, very impressed with this business. I got glasses from them about two years ago, and I've been back in several times to get them readjusted, or have a glass piece put back in (I tend to drop them). All of the employees here are very nice, very friendly and competent at their job. No matter what question you ask they have the answer to it. Not to mention 100's of selections in frames. They also have some pretty cute eyeglass cases. Whether it was to get the glasses in the first place, or visit for another reason I was always treated promptly, with kindness and respect. I would highly recommend this location of Visionworks. read more

I just recently discovered Vision Works...I relocated to the Las Vegas area a few months ago fromFL, and was in need of replacement prescription lenses for (2) of my frames. I researched Yelp (my go-to) site for the top (10) eyewear locations within a (20) mile radius from my home in Henderson. I was running some errands near the Meadows Mall location so I gave them a call, asked a few questions, I stopped into the store shortly after, my call, and Heather was available. to work with me. To be perfectly candid...Heather exemplifies top-tiered professionalism in every bucket.I have been in the salon-spa industry for 40+ years and I can, in a matter of seconds know who is professional, knowledgable, energetic and overall love what they do, and genuinely care about the people they are dong it for. Then there those...well without wasting words and energy whose approach (or attitude) is the polar opposite across the board! Then, last week, I called (VW's) Mall Ring Circle location in Henderson (a much closer location to my home), I spoke with Liz, (General Manager) at this location. Liz was equally as knowledgable, energetic, knowledgable as Heather, and mentioned they know each well and worked together. s well as accommodating to my lengthy list of questions. Liz shared with me that she was headed into meetings for the remainder of the day however she recommended that I ask for Mary Lou (Manager) when I stop in. I was running late from my business day, called 10 minutes prior to closing (at 7pm), and Mary Lou answered the phone...I explained I was running 5-10 minutes-late,, and could she wait for me. Without hesitation Mary Lou said thats fine, because she had a few tasks to do anyway. So, I arrived at 712pm, and Mary Lou was awesome. As opposed to many my experiences with un-inspired & undedicated sales staff projecting an 'Im doing you a favor' attitude. Nuff said about that gang. Mary Lou treating me like I was her first customer of the day. I seldom write reviews about the sub-standard practices of retail, and the hospitality universe. If I did, well lets just say I wouldn't have much time left-over for my business ventures. Lastly, I would like to highly encourage anyone reading this review to visit Heather at Vision Works, Meadows Mall, Las Vegas NV, as well as Liz or Mary Lou at Vision Works, Mall Ring Circle, Henderson NV. Heather, Liz & Mary Lou..thank you for raising the bar in your area of expertise. See you soon! Scott read more

I've been waiting for my daughter's contact lenses for almost a month. I call today, and the guy at the front desk tells me they are ready and have been ready for 2 weeks! Are you serious? I've called every week and the same rude lady tells me they're not ready and THEY WILL call me when they are ready! So, I told the guy this was unacceptable and unprofessional and he said "yea, I'm sorry I don't know what happen with the phone call to let u know they're ready, but they're ready for you to pick up". I told him this is very unprofessional for u guys not Inform paying customers when their items are ready. And I will write a review about your office." He then said "oh that's ok it's not a big deal". I was not surprised by his nonchalant response but it's still not acceptable by any customer's standards! Do NOT waste your time at this office. The front desk people are unhappy to be there and they show it with their lack of professionalism. I am a paying customer with vision insurance for my entire family so they lost my business for sure! read more

We've been using visionworks for about 2 years and they consistently provide good service and fast pick up or repairs. We love Liz and have always had a phenomenal experience. Liz always lets us take our time trying on a ton of frames and works with us to utilize our benefits in the best way. All the employees are knowledgeable about their work and about meeting customer needs. I Would definitely recommend shopping there! read more

Today was my first visit to Vision Works! They had a sale of buy one get one free so I got glasses and prescription sunglasses! I went in and was greatly quickly. Jesus B. took care of me with finding a pair of glasses and going over options that were available! Jesus was great. I had a pair of glasses from another place and was unsure what the lens was made out off. He looked at the lens and said right off the bat it was poly made material! I was impressed with the service here I got and would never go to that scam place called LENSCRAFTERS! I will be back in the future to Visionworks and will for sure ask for Jesus B. All in all Great Service, Deals, and a place you don't feel like you being ripped off or rushed. Jesus needs to be promoted to manager. He's got fantastic customer service and is honest. Great job Visionworks! read more

The women who was check your body temperature was so rude and mean. She yelled me that I tried to touch the frame . I am 3 years customer experience with this business. Most of employees are nice, but this one was absolutely worest. I won't go again. read more

Great service from Mary Lou. Staff is always amazing. Great selection of amazing frames. I live in Summerlin but drive to this location for my glasses. read more

Had a fantastic eyeglass buying experience today with the assistance of Roxy and Vickie M. Roxy took her time to find me glasses I loved and Vickie helped her find me the best price! As a senior, those great people who care and help you stay within your budget make life better! I highly recommend Visionworks at the Galleria, Mall Ring Road location! Thank you so much! read more

This place is a joke, I gave two because the lady who helped fit and fill my mom for her prescription was nice and helpful otherwise they barely deserve that. On her (my mom) appt day, to see the dr she was skipped over while they saw other people to which we didn't have time for to find out it was an insurance issue from F O U R years ago! Nonsense. Now forward almost three weeks and her glasses should be in but no one has let us know so, so she (my mom) calls to check on them and the guy on the phone says they've been there for the last few days. Awesome, no one could be bothered to let her know that. With C-19 an appt apparently is also required for glasses pickup so now that they've been sitting there for days and this guy on the phone was not accommodating to her schedule at all looks like the glasses we've paid for will continue to sit there though she needs them to do what glasses do and SEE! read more

I have been a costumer of this location for 3 set of glasses now. They have a nice and big selection of frames. Staff acknowledges you right when you open the door even when they're all busy so you'll know they will help you as soon as they can. They're always able to fix my glasses when I need adjustments. read more

1 stars not for the doctor, she get 5 stars! But, I always say, customer service starts at the front desk, they can make or break the experience at any office. Ms. Erica has poor attitude and need an adjustment. I will continue to go to this office, hopefully she will take my advice and focus on her job "customer service". I will not recommend the office until she make some changes. read more

They are understaffed and don't use a customer sign in or tracking system, so it is up to you to speak up as they will wait on other people who came in after you. Not very customer oriented. Would not trust my eyesight to people who can't manage a number system. I have a feeling they are only used because they are cheaper than LensCrafters. read more

Rachel, one of the opticians, was the one who helped me from start to finish. When I first went in, there were issues with getting a hold of my insurance to get an authorization. Rachel offered to reach out to my insurance the following day and then let me know what my out of pocket would be. As promised, Rachel called me back the next day. She was honest and never made me feel like all she cared about was up selling. She explained the costs and catered to what I needed for my glasses. All in all, she made me experience a great and pleasant one! read more

I was with this Lady named Mrs.Marilou Trinidad and she was great! She is a very kind employee and will even help you pick out a great style for glasses! I am very happy with the outcome and thanks to her it's my new glasses place. I will keep going to the place just because of her! read more

Took my son in to get an eye exam and to take advantage of the 2 for $99 sale. Eye doctor was friendly and made my son feel comfortable. The promotion wasn't quite explained well but so be it. Was still a good sale and the best part is both of my sons glasses were ready for pick up the very next day. The gentleman that helped us had excellent customer service. read more

I bought a pair of glasses $450, I used my insurance, and was told the second pair was free via promotion. They said I could use my free pair for my daughter so I take my daughter in there, get an eye exam, she picks out a pair of glasses, and they tell me no I cant do that. Come to find out its only buy one get one if you pay cash with no insurance. Very embarrassing and hurt my daughters feelings after we had to leave after they told me no. I will never go there again. read more

My family has been seeing Dr. Garcia for a few years now. She's always pleasant and takes her time to make sure we are getting what we need. My daughter was given two astigmatism lenses by our previous ophthalmologist and turns out that she didn't need them. So not only can she see better now, we are saving money. Thanks Dr. Jean! read more

Ronnie R. was my customer service representative today. He was extremely patient with my request and explained the entire process including prices. I have gone to Vision Works at the Galleria Mall for over five years and have always have exceptional service. Thank you. read more

Went here yesterday to pick out some frames since my husbands work insurance changed. The gentleman kyler that helped me was awesome and choosing frames to fit the style I was looking for and that looked good on me. He was quick and detailed, also he was very patient since I had my little toddler with me. I already made an appointment for my husband to see the optometrist at this location so he can choose some frames too. Thanks everyone at vision works mall ring circle . read more

Went to today to get exam from Dr. Jean M. Garcia. When I walked in the front desk ladies were very friendly. Dr. Garcia was very kind,thorough, and very communicated. I will deffiantly be back. Thank you for making my experience great :) read more

I purchased 3 pair of glasses, the close vision were to be for the computer. They ended up being for reading, Visionsworks error. I went back and told them I would keep the reading glasses and purchase another pair of frames if they would put the correct lenses in the new pair. I was told I had to return the reading glasses and it would cost another $225 for the new computer glasses. That is 1/2 of what I paid for 3 pair. I will take the prescription and get a cheap pair from some other glass people. I have been a customer at Visionworks for over 6 years, NO MORE..... read more

This was my first time buying glasses from Visionworks and I must say I will definitely be back again in the future. During my first visit I was just there to ask questions and get some prices. Marylou was extremely helpful and because of that I made sure to schedule my eye exam on a day that she was working so that I could make my final purchase with her. Thank you Marylou, I will definitely be back when I'm due for a new pair of glasses! read more

Called vision works and verified that they were a preferred provider on my insurance and they assured me that they were. Six months later collections is calling me because my vision works is not a preferred provider and instead of sending me a bill they sent me straight to collections. Very unhappy with being lied to...there is always a difference between preferred provider and provider and now I have a cluster **** to deal with as well as paying an additional 70 bucks. read more

I had a great experience here. The eye exam by Dr. Garcia was quick and efficient and I received a great deal on two pairs of designer frames (buy one get the second pair of equal value free!) Rachel and Christina provided excellent customer service AND I was able to receive both frames back with the UV lenses I needed within 24 hours! read more

This place is amazing. The manager "Liz" and all the employees were very professional and extremely courteous and helpful. I want to give a shout out for one employee in particular..."Sarah S". She is a new employee but conducted herself as if she was a long term employee. Very courteous and knowledgeable. I believe Visionworks hit the jackpot when they hired her. She is a great ambassador for the business. Way to go Visionworks and Sarah. read more