Excellent customer service. No wait time which was impressive compared to other optometry offices I have been to in other states. They were patient while we figured out my vision insurance and they have a good selection of glasses. read more

After nearly a year with contact lenses for another optometrist I was ready to give up on contacts. I tried AccessorEyes and discovered that contacts can work really well for me. I was very pleased with my experience. read more

Love this eye doctor. The location is in a very upscale area but the staff is very down-to-earth and doesn't act pretentious. Prices are decent, and good selection on designer frames. read more

We went to this place because they offered a Groupon for a discount on eyeglasses. It seems like a good deal at first, but after the entire experience it was more of a marketing scheme to bring in more business, and ultimately give a product for an expensive price with scare tactics. It took five different visits to finally finish all required measurements and ordering for contacts and glasses. When we ask about using my current frames and just replacing the lenses, they immediately pulled out a form claiming if my frames broke during replacement it would not be their fault. We would have to cover the price on our own. They kept insisting they could not guarantee the safety of my current frames and would not refer us to the off party site that replaces the lenses. In addition, because my prescription changed and would require thicker lenses, they said they did not know how much the new lens would protrude from the current frame. I asked in roundabout ways to try and estimate how the new lens and my current frame would fit, and could not get any definitive answer from them. They kept insisting new frames were the only way to go. Ultimately, the end price was no different than any other eyewear store. We went with the new frames, since it just seemed like the possibility of losing our current frames and having to cover a new pair on top of that was not worth the risk. Also, my experience was absolutely different from the other two positive reviews on this site. I'm not sure how these people had a positive experience, since the staff and general handling of customers seemed equivalent between me and the others present at the same time. I heavily recommend against using this business. There are plenty of other eyewear places to provide the same product with a better experience and cheaper price. They are very good at strong-armed marketing and tactics to increase the ultimate sales price. They are also slow And require more than the typical number of visits to finalize your product. Please go someplace else. read more

I originally went to Visionary because they had a deal on Amazon local. After the "free" eye exam I still had to pay $300 for my glasses. At this point I felt stuck because I had already paid for the Amazon local deal (similar to a groupon) and didn't want to lose my money. I should have done my research first or walked away when I saw the price of the frames. I was given a pair of frames with lenses that were supposed to resist scratching and cut down on glare. I didn't notice a difference with glare but they became terribly scratched within a few months and by the time I had owned them for about five months I couldn't see through the lenses at all. I took them into the shop to get the lenses replaced. The lady at the desk told me that I had to leave my glasses at the shop and that they would order the new lenses and call me in a week to ten days when they came in. Two weeks later I still had not heard from them so I called. They have weird hours so it was very hard getting a live person on the phone. When I finally did I got a person, she told me the glasses had just come in and they were getting ready to call me just then. It sounded like baloney to me but I just wanted my glasses back so I let it slide. A few months later my glasses were completely scratched again despite me being even more careful with them. Also the frames bent badly. If these had been cheap glasses I might be willing to chalk all this up to normal wear and tear but for $300 I would like them to stand up for more than a few months. I took them in to get replaced and was once again told that it would take a week to ten days to get the glasses in. It has been nearly a month and I finally called them this morning. After explaining my situation to the individual on the phone she said that she would have to call me back later. I waited three hours and then called to check the status. I was told that the person who would be able to answer my question was out of the office and that she would call me when she got in some time after 2:00. I am fed up! I would just walk away but these glasses are still under warranty and I am entitled to a new pair since they got scratched and bent. I have now been without glasses for almost a month due to this companies disorganization. The people in the office have always been polite but obviously it takes more than surface politeness to make a customer happy. This is the first time I have ever left a bad review for something. Normally I am more than willing to let small things go. The way I have been treated by this company is totally unacceptable! read more

This place is awesome...Very personable...went for regular eye check up and realized the other place that I had went to for the past 6 years had my prescription incorrect. I had been having trouble with vision and decided to try a new place, being locally owned and wanting to support local businesses I chose Visionary Eyeworks so glad that I did. read more

I can't say enough about Dr. Norris and Kip. I recently moved from New Orleans and had found a local OD, but he closed his practice and I was unable to retrieve my records. I am used to a much more clinical environment having been a patient at Tulane Ophthalmology for many years and was a little apprehensive about the super trendy appearance of AccessorEyes, but once Dr. Norris began the exam I knew I was in good hands. I wear extended wear rigid gas perm lenses, which are extremely uncommon. She contacted her lab in Grand Rapids and was able to have the lenses fabricated in less than a week. Not only is my vision amazing, but the lab did a superior job with the edge work and they are the most comfortable lenses I have ever worn. I have had at least two offices in Nashville tell me they wouldn't even consider dispensing these lenses. Kudos to Dr. Rebecca and staff, so happy to have found her! read more

I had THE BEST "eye exam/new glasses" experience with Dr. Norris, and AccessorEyes has such a great "boutique & welcoming" feel to it! After my eye exam, Dr. Norris spent 30 minutes with me helping to pick out the frames that would best suit my needs. The amount of personal attention she gave me is incredible. It only too 5 days to get my new glasses, and they are working out better than I expected - very comfortable and stylish. I will be a customer of hers as long as I live in the Nashville area! read more

Dr. Norris is one of just a few doctors I've met in my sixty years who I felt genuinely cared about my health. She's personable, down-to-earth, and knowledgeable. Appointment was easy to make and convenient. Her staff very helpful. read more

I happened to lose a contact one day. Of course I was completely out... I walked over to accessereyes hoping to get a replacement until my next appointment. Espy was working that day. She was truly the sweetest girl! Not only did she give me a trial pair but she let me try a new brand that enhance you eyes! She was so sweet! I am switching eye care places! I will now be a client of accessereyes! I can't say enough great things about the amazing service! Thank you! You saved my day! read more

The worst appt ever! The doctor never introduced herself. She literally spoke 2 words to me. The op was so uncomfortable. No music or background noise. It was very awkward since the doc wouldn't even small talk with me. She told me she couldn't get my script in daily contact lens but when I went somewhere else they told me they could and it was the exact same script. The doc needs better bedside manners. I will not be going back. read more

Becky did a great job of getting me into glasses and lenses that work for my difficult to please eyes. She had to change out the lenses that I originally selected, but did so without any comment other than that she wanted me to be happy, which I am! After trying on a ridiculous number of frames at other Nashville stores, she found me a great Face A Face frame that I love. Pricy, but well worth it. They also carry lots of less expensive frames--I just chose the French import :-) Cute store, good people, great products! read more

The first time I went, I was "consulted" by the sales lady who works in the front. I made my appointment then. The second time I went was for my eye exam, and the doctor wanted me to try a new kind of contact lenses that "corrects for my astigmatism", which I had no idea I had, even though I have been getting regular eye exams for 20 years. The 3rd time I went was to check to see how the lenses fit and to order lenses (I opted not to use the correcting lenses because there was not a noticeable difference from my regular, non-correcting lenses). The fourth time I went, the door was locked and no one answered my knocks or my calls, even though it was in the middle of the afternoon on Friday, when they are suppose to be open. The 5th and final time I went was to pick up my lenses. Needless to say, I have spent more time in that place than I ever want or need to. There will not be a 6th time. read more

I would recommend steering clear of this establishment altogether if you wish to save yourself time, money, and frustration. Not only did I spend almost $300 WITH a Groupon, I had to wait two weeks for my glasses to be ready and then they were too strong. I did contact the establishment about this situation and left a message making them aware that they were so strong it made me sick. They called me back and left a message to set an appointment for a time frame that was impossible for me. I called and left another message and no one returned my call. Now I am stuck with a pair of glasses that might as well be a very expensive paperweight. I totally understand about being past a 3 month time frame; however, when I spent so much money there to begin with and no concessions are offered (told that I would have to purchase the lenses again when I bought all the extra coatings, etc), I am highly dismayed at the total disregard for customer satisfaction and it took them almost a week to getting around to telling me they could do nothing for me after having to call them each and every day. read more

I will never go back again.... well after they fix my problem, then I will never go back. The eye exam was fine and my glasses were fine when I first got them but the moment I had to get the lenses replaced their service and my satisfaction went downhill. Their employee didn't offer any real solutions that didn't involve surrendering my frames for a week. I was always the one to think of solutions such as using dublicate frames(which they didn't have 6 months after I picked them out ) and checking into a local place to get the lenses cut. The woman was fired for some other reason and her replacement was a technician who seem to not realize that the bevel was off when he put in the 6th new pair of lenses(all others didn't fit frame) and therefore let me walk out of the store with a faulty lens. I finally talked to the head woman who offered we get the lenses uncut and then cut them in the store. Sounded great except the same guy did it and he completely butchered the lenses. Now I'm sitting up early on a sunday morning blind because a lens popped out and I can't find it. I sent them a complaint via their website and I have yet to get a reply. My experience may sound like a special case but consider that if you ever have a problem, they will not fix it. One other thing, although their hours claim they are opened until xxx time, they rarely ever stay till the stated closing time even when you call to make sure they do. read more