I can only give one star. The supervisor did her job, but the employee did not. The employee was very rude from the moment I walked in and didn't offer me any options or assistance. I had to ask to speak with the supervisor to get help. They also never seem to have appointments available, which makes the experience even more frustrating. read more

I'm disappointed in the service and billing practices of this Vision Plus, and won't be back. There's a certain test that they push so you "may not need to get your eyes dilated", but vision insurance doesn't pay for it. I got this, paid out of pocket, and was told I would need to come in for a medical exam anyway. In the medical exam I had the same test done, that insurance didn't fully pay for, as well as got my eyes dilated. I feel like I paid for services twice and didn't get any real answers to my concerns. They note that vision and medical insurance can't be billed together, as that's fraud, but I'm not sure if making people have two appointments is much different. Everyone I've talked to that has gone to this Vision Plus has the same story which made me feel even more like this was a scam. On top of this, the glasses I bought are too big for my face and no one pointed this out - I'm not an expert, I just liked the way they looked. This is also a repeated theme in conversations about this location. I won't be back, and had to share my story if it helps anyone. read more

VA sent me here, so I have been there twice already. Everybody is very friendly. Glad I have selected them. DR. is Great, to deal with Professional. I love getting my eyes checked there. read more

I've been going to Vision Plus for several years, and 100% of the time, my new prescription is perfect. The quality of frames, lenses, and most importantly, the exam by Dr. Carlson is top rate. For several years, Dr. Carlson was trying to convince me to get computer glasses because I spent at least 8 hours a day at my PC. When I relented, I was astonished at the difference they made. Why didn't I get them sooner? I would absolutely recommend this practice for both medical eye exams, prescriptions, contact lenses, and other eye exams and issues. read more

I would have explained this as part of my first review, I didn't want to say directly, but calling the place has never once been available during business hours or have a voicemail returned so I can't call you for more details about my experience read more

Had a great experience with Dr. JJ Carlson. He explained things about my vision that I didn't understand and answered my questions with enthusiasm! Very knowledgeable and professional. I really liked Logan who works at the front desk. He was super friendly and helpful on the phone and also in person when looking at different styles of glasses. Kind of want to go back just to say hi and look at more. :) Awesome place! Fun selection of frames. Thanks so much! read more

We will never go back to Vision Plus. I have never owed a balance with VSP until going to this office. They would not take care of a warranty issue on my lenses due to an error on their part of not notifying me that we had an unpaid balance (this after paying our copays and balances in the office on the day of our appointments). As to why my daughters unpaid balance had anything to do with MY warranty being fulfilled is beyond my understanding. Their biller works out of state and they do not even know what her schedule is, which has delayed them verifying that I paid my daughters balance so that MY warranty issue could be resolved. Be careful! I paid for a protective coating, and even with using a glasses cleaning cloth, it looks like someone took a brillow pad to my lenses. Too bad I can't give 0 stars. read more

Absolutely amazing eye exam! One of the most thorough eye exams I have had. Dr. Carlson was very professional and extremely thorough. The front office staff was friendly, helpful- but not pushy, and very informed. Everyone was easy to talk to. My glasses - I got a Lilly Pulitzer frame, single vision prescription, with an anti reflective coating - turned out amazing! I definitely would recommend coming here. read more

Great Doctor, TERRIBLE front office staff. I have had a hard time trying to receive my contact lenses order and they messed up my order the first round which in result I needed to wait and it's been over 2 weeks since the mishap and still not a single person seems to be able to do their job right nor answer the phone! I've left multiple voicemails and the lady claimed they never received any voicemail Up to today, not a single person have returned my calls. read more

These people are the worst!!!!! After patronizing this business for 4 years they all of a sudden couldn't verify my insurance. I contacted my insurance company and was they would contact vision plus. Today I get a voicemail saying my appointment was canceled because my insurance was not verified. read more

I've used Vision Plus for over eight years and they're wonderful. Amanda and Logan are both terrific, they're knowledgeable, friendly and great with respect to customer service. I'm hard on my glasses and I've come in repeatedly to get adjustments for my glasses. They are both always pleased to help. Amanda is incredibly patient. She spends a lot of time with her clients to make sure that the pick the perfect pair of frames. Logan is bright, kind and helpful. Dr. J.J. Carlson is knowledgeable, patient and friendly. read more

Pretty good vision care, but it is manned by one person at almost all times. That means that at times they don't answer the phone. Sometimes they close randomly and will be back at _______oclock. Kind of annoying, but that being sad they are really nice, not expensive, and work well with insurance. My wife really likes them, I don't like the inconvenience but am otherwise happy. Kind of hard to find with a hard to see sign next to State Farm. read more

Vision Plus - Eyewear & Opticians Near Me - Oak Harbor, Washington

As a Whidbey resident I wanted to go with a local company. My 12 year old son got his eyes checked on 8/5/2020, picked out his glasses in hopes he could use it for the new school year when he reads. It is now 4/7/2021 and STILL no glasses. Each and every time I call nobody answers my calls. I swear my call is getting screened. When I block my number it gets answered. Now even the blocked ones get ignored. I have left numerous voicemails and still no response. All I am being told is at first my order just got "LOST" due to lack of staff and covid. Now it's just on "backorder" due to covid. Honestly, I don't know what to believe other than we are almost a year later with no glasses. Honestly, I now regret going to them. It isn't fair at this point that I have to wait this long for my son to get his glasses. The school year is almost over. That was great customer service! Not! read more

Great selection on glasses. Prices are comparable to what I would have found at the NEX.

Yet again disappointed with my contact order. I ordered, paid for and waited more than the 10 days they said it would take, called to check and they had only sent IN my order the day before. Was told two different stories about why. One was that my variety of contacts was back ordered, and when I went in was told they only order when they have a certain amount to order so they can pass the savings on to the customer. Come on. That's twice now I've been burned customer service wise. I'm going w someone else next time. read more

I had a severe conjunctivitis infection in both eyes! I visited 2 other optometrist before I saw Dr. Carlson, he is awesome! He knew exactly what was wrong with me and was upfront with me about my condition. I did everything he told me to do and got better a lot quicker than what I expected. Very friendly staff, gave reminder calls and worked with my schedule! I hate that now Ill be moving and have to switch optometrists, because I finally found one I really love:( Lisa Landivar:) read more

Two stars for friendly service. Minus 3 stars for $$$$ -- not happy with their pricing structure. We purchased new premium level vision insurance for military and Vision Plus is the In-network provider. Thought I'd get good price with our in-network published co-pays. OMG! They maxed out my vision coverage -- Charged the insurance over $750.00 with my share almost $300.00 - only for the lenses. Yes, for replacement progressive bifocal lenses for my existing frames. Not even a full pair of eyeglasses - just the lenses. And they aren't top of the line fully jazzed or a complex prescription. I can go to Costco or Target and buy a brand new pair of glasses, frames and all, for under $300. Cash no insurance! For the same co-pay I can get two pairs of eyeglasses. Heading off the island for my lenses. read more

Called and made an appointment for the whole family. Gave them all of our insurance, right then, so they could verify it. She never thought to tell me that our insurance no longer covers routine eye exams... So, we all went in for our appointments. Took us all back at once. The four of us were in and out in an hour. We were billed $255/EACH. For $1,020.00, and being new patients, I figured we'd get a bit of a thorough exam. I will absolutely never go back. I literally just paid half my mortgage, for less than an hour's worth of this guy's time. read more

Bad customer service. I can't wear the glasses they sold me. The lens keeps falling out and my nose is so red and hurting from the dents the glasses cause. I asked them to fix them, they told me for $100 they can give me a different frame. I already paid over $500 for these glasses. I went in today and said I will pay the $100 , I need relief from these glasses. Now they said I had to pay$170. I won't ever go back there. Once you walk out of the office, you are on your own. Plus the receptionist is very rude. You can get 2 pair of glasses for the price I paid. Go to Costco, they are professional and have excellent customer service. They back up their products and service. Vision plus just lost 2 good paying customers. read more

I was pleased with my exam and prescription I received at vision plus. I usually go to Costco for my exam but didn't want to drive so far. The selection seemed broad and the doctor was friendly and knowledgeable. read more

I was in need of new glasses really bad. I was revered to Vision Plus. The hole process was very simple, easy and very affordable. I was able to get 3 pairs of glasses for what I thought would be the price for ONE! The girls and Dr. VanCleve were very friendly and helpful. I highly recommend Vision Plus!!! Linda read more

This place is horrible. I took my kids in there last December because it was recommended by my daughter school to get her eyes checked. I was told they take tricare and if it's your first exam for the year it's free. When the kids exam was done the receptionist did not say that I had an out of pocket fee and that everything was good to go. So I leave thinking both of my kids exam was free. About a month later I get a bill for 251.00 dollars because they added a medical diagnose to both of my kids exam and because I didn't get a referral tricare did not cover it. I called and spoke to them multiple times about what tricare said they would need to do to fix the bill and every time they said they will fixed and never did. I even went into the office and spoke to them multiple time. They even said they will let the billeR know I am trying to schedule an appointment to see about a referral, which I did. I'm just waiting on my appointment. But they have sent the bill to a collection agency. I haven't dealt with a collection agency in forever. This is so sad. They just trying to come after me because tricare turned it down. They didn't tell me go an try to get a referral I wouldn't have to pay it. They were no help and I plan to figure out a way to sue them because they should have been upfront about the service they was doing when I first took my kids there. Military peoples stay away especially if you are using tricare. I won't be back to see them ever again. I even plan on calling their corporate office if they have one. read more

BEST in town!! From routine care, emergency, or just ordering my contacts the staff and Optometrists are always very helpful and friendly. I have had 2 eye emergencies in the past 2 years (never had one in my life before that) and they were able to get me in that day or early the next. They work with all kinds of insurance including Tricare with the military and have the best prices around. You won't be disappointed!! read more

Called them to make an appointment for my teenage daughter. Left three messages. They did not return a single one when I called the fourth time they answered. Told them I needed to get my daughter in right away and the made me wait a week. They verified insurance when I was on the phone with them. Showed up for the appointment today only to find out they no longer took my insurance. I said a phone call would have been nice since my teen just missed half a day of school for this. There response was well we can still do the appoint you just have to pay full price for it. Will never ever go back for any reason. read more

Great place to go for your eye care. From your routine eye exams or purchasing new glassed the office is always there to help. Prices are great and I have always been able to get an appt that fits my needs. Had an issue with my glasses that I purchased and we worked together until they were just right, read more

This is the best place for glasses and exams. Dr. Geotz has been a physician for over thirty years. He does a great job. Gets my glasses perfect every time. The staff here is so helpful. They adjust my glasses anytime I need them. They have a great selection. The big stores got nothing on this place. read more

Had an exam done on July 28th, computers were down. Was told to drop in next time in town for a fitting. Stopped in twice and was not allowed a "walk in" visit. Couldn't find record of my exam to give me my prescription. Manager was very kind about my dilemma "I'm sorry" refused to even offer a reimbursement for my exam fee which was a waste of my time. Will never go back! SHOULD HAVE EATEN THE $119 read more

Just had my first appointment there. Office was recommended to me by a family friend. The office is hard to find - it's in a little mall across from the Applebee's, and the sign designating which little pod it's in is not very visible from the road. The office staff was friendly and had my paperwork ready to go as soon as I got there, even though I was quite early. Met with Dr. Carlson, who was friendly, knowledgeable, and very professional. Appointment was quick but thorough, which I appreciated. I chose not to purchase glasses at the time of the appointment, but I was actually surprised by the large selection of frames they had as the office is quite small. The service I received here was excellent. The only reason I am giving 4 stars instead of 5 is because the office is somewhat difficult to locate, and it was a little strange having to walk outside to go to the medical portion of the business. read more