I'm 62 yo. I have never had a more thorough eye exam in my life. Everyone that works here are so…read morefriendly and helpful. At my age I had some concerns. My doctor was very thorough examining my eyes and explaining everything in great detail. I highly recommend this business for everyone from children to grandparents.

Just completed my eye exam and ordered my new glasses. It was the best experience I ever had. The…read moreentire office staff and technicians were highly professional, courteous, and knowledgeable. My exam with the Dr Jones was superb. He was personable , explained in detail what my results were and provided long term solutions. The entire process was relaxing, fun and I received great care. They are number 1!!!

First time, Last time to visit this practice. I am new to Mount Vernon, I called prior to booking…read moremy appointment to insure that my visit would be paid in full by my insurance. I was told it would. The visit itself was upsetting, I felt the sanitary conditions of the office & equipment left a lot to be desired! I received a bill for the REFRACTION portion of my visit, which I paid. I had mentioned to the examining optometrist I would be filling my glass prescriptions at Costco, as frames and prices were too expensive for me. His response was they would be sub par quality. I responded that if my prescription should change next year, I couldn't afford over $1,000 at HIS optical department. I have requested my records. I will not go back to Valley Vision & Optical.

Terrible experience -- hard to get an appointment when you work full time, glasses were double what…read moreI've ever paid anywhere else, unprofessional lady on the optometry side, poor vision with the new glasses, ended up starting over with a new office to finally get taken care of properly.

New to the area I needed to find a new doctor (I had 10+ yrs with my previous one). Saw them while…read moreshopping and popped in. Very friendly! Didn't try to up-sell me. Understood what I wanted. The best part. They were not satisfied with my glasses. I thought they were just fine. So they took it upon themselves to order me a different pair and had me come in to try them on. When I said I really liked them, they gave me the case and said, enjoy the better pair of glasses.

Attempted to schedule an eye exam however the phone number posted is not a working number. Not off…read moreto a good start!

This place is chaotic. Too much differing or conflicting information. Huge $7000 price variations…read more(whoops we made a mistake). Changing policies. In the end, I traveled 6 hour r/t and paid for 2 nights in a hotel and didn't even get my surgery done. While it was a giant waste of money, I felt like I dodged a bullet. These are my eyes, I don't want them cared for by some place that feels sketchy.

Mount vernon office on Roosevelt St Date : July 13, 2026…read more I checked in at my scheduled appointment at 2:10 pm. I went and got pictures of my eyes then went back to the reception area. I watched many patients get checked in after me, I also watched them get called back to surgery while I sat in the reception area. At first I assumed they had a different doctor than me. So I went to the receptionist and asked why have I been sitting here for an hour and a half and was I forgotten. She came back with a funny look on her face and said that it would only 5 minutes more. After a another 20 minutes a nurse came to get me. I told her what was going on. She found that my file had been misplaced. At least 2 other people slipped in front of me while my ride and I sat in the waiting room waiting. If I never inquired we would have been there until closing. I feel this was really unfair to my ride and myself. When I return on July 27th for the left eye I will be taking inventory of every patient who arrives behind me, even if I have to video tape my whole waiting time.

I had an amazing experience getting cataract surgery here. I'm telling everyone it was easier than…read morea dental cleaning! And for the first time in my life I have 20/20 vision. The staff was attentive and friendly from start to finish, and I had complete confidence in Dr. Siapco. I will say it feels a bit like an assembly line with a LOT of patients being moved through the process, but I have not experienced excessive wait times for any of my pre- or post-op appointments.

Dr Siapco rushes through appointments and I felt like just a number. He also didn't look at my…read morechart and would ask me questions that didn't relate to my eyes. After treating me for 15 years, he stated he never diagnosed me with Glaucoma, even though he did multiple surgeries on me. I would HIGHLY RECOMMEND Eye Surgeons NW in Mr Vernon. They are great!

I was referred to Dr. Raymond A. Powell by a longtime patient in 2017. Because English is a second…read morelanguage for me, I was assisted by my adult daughter. Following an eye exam in late 2022, I prepaid in full for new glasses. When I went to pick them up in January 2023, there seemed to be a problem. When I called my daughter to translate the nature of the problem, longtime office manager JOEN M. WILKINS picked up my phone and said to my daughter "ARE YOU GOING TO GIVE US A CREDIT CARD SO WE CAN RELEASE THESE FRAMES?" The office manager shortly thereafter realized that the frames were already paid for, and then "released" them to me without apology. In the very same day, I received a bill for the Medicaid paid for exam with a handwritten note "WRONG INSURANCE INFORMATION PROVIDED TO US. WE ARE UNABLE TO BILL YOUR INSURANCE. THIS BILL IS THEREFORE YOUR RESPONSIBILITY". JOEN M. WILKINS later admitted to writing this note, which appeared to be rooted only in assumption. My insurance had been billed successfully for years, and had not changed and remained valid at the time of this encounter. A call to the Washington State Healthcare Authority confirmed my insurance had not changed and was active and valid. Upon hearing this, JOEN M. WILKINS said the State of Washington was wrong, without being able to provide any factual basis for her opinion. She appeared to be unable to own the mistake, and her reaction implied she's been conducting herself this way for a very, very long time. The State of Washington Healthcare Authority Official asked my daughter to take her phone into the office on speakerphone for JOEN M. WILKINS to hear the information from the State official directly. JOEN M. WILKENS locked her office door and refused to speak with the State Healthcare Authority Official on speakerphone, but her work husband (Doctor RAYMOND A. POWELL) did take the call and, after finally realizing that JOEN M. WILKENS had made a mistake, the Doctor promised to have the invoice re-billed. That never happened, and I was never refunded my cash payment that should have been re-billed to insurance. I sent a letter to the Doctor weeks later (translated to English) stating my concern that was never answered. I switched eye care providers after this experience and felt bad for other vulnerable elderly Medicaid patients who don't have a knowledgeable English speaking advocate to inquire on their behalf. During my years as a Burlington Eye Care patient, I observed the office staff turnover was excessive, and saw many capable and talented office staff leave (thank you to Melissa, Letty and Erin!, among many others). We encountered one former receptionist in the nearby Hagen parking lot in tears, who affirmed that JOEN M. WILKINS was the source of the perpetual staff turnover, and confirmed that JOEN M. WILKINS' relationship with the Doctor was like a marriage, wherein the Doctor protected her as if she was his spouse, and as long as one of them was working, the other wouldn't retire. That particular receptionist resigned sometime around 2018. I see a number of reviews here highlighting unpleasant patient encounters with staff, and I think spotlighting the decades-long relationship between JOEN M. WILKINS and RAYMOND A. POWELL will bring some closure to patients who had an unpleasant experience with the administrative side of the clinic, and were left wondering what kind of toxic dynamic allowed the dysfunction on the administrative side to continue. I see that the clinic is now closed, and wish the kind and knowledgeable Doctor good health and a peaceful and pleasant retirement.

Impersonal, even hostile woman, "married to the doctor." I did not feel I mattered. Place was…read moreempty. Not surprised.

Disclaimer - I work here! That being said, Eye Care Services has a great Optometrist, Dr. Jon Dahl,…read moreand a terrific caring staff of Licensed Dispensing Opticians, Optometric Technician and Front Desk. We love to help people achieve the best vision possible, with personal help finding the perfect frame for your features. Check us out!

I can;t say enough good things about Amanda! She has been at the Vision Center here for years and…read morehas been extremely helpful each visit. My prescription is weird and VERY strong, and I was having trouble being able to get RX sunglasses, which I desperately need. Amanda was able to come up with a great solution! Also, Dr. Jubb is very knowledgeable, friendly and great at making a person feel comfortable. My husband and I both get our glasses here and will continue too. Great place, great people AND a great selection of frames.

My contact prescription had expired while I was visiting some friends so I looked around for some…read moreplace to get a quick eye exam in Mt Vernon/Burlington. After calling around, I found the WalMart vision center which had same day appointments available. Check-in was quick and everyone was friendly. Dr Reimers was thorough and listened to my concerns and addressed them all. We talked about some different options for contact lenses and ended up with a prescription that worked better than my previous one. The ordering process for new lenses was fairly easy, and although they didn't carry the particular prescription I needed in the store, the ordering process was quick and easy. Overall it was a quick and painless visit, with no issues to speak of.

The last straw. I've used this location for a few years. every time I drive an hour to use their…read moreservices, I pay an extra $10.00 for shipping to my home to avoid the drive to pick the glasses up. Three times now I've gotten a text telling me that my glasses are available at the store for pickup. so I call and ask if they have been mailed to me. no, the box is here ready to mail. so when they tell you two weeks, it's really three weeks by the time they decide to ship the order and when you receive it. Vicki, the manager apparently, can't be told anything because she knows soo much more than you do and will talk over you because she is soo much more knowledgeable than you. put a stamp on the box and put it in the mail Vicki, it's not rocket science. I guess I'll have to give LensCrafters a try, maybe they're a bit more competent, I'm out

I've been here twice. I just ordered like four orfive pair glasses. It's a store full of young…read moregirls. They all seem very nice very professional. I have no complaints., I have a little gripe about the extremely large parking lot. That's hard to park the car but other than that I've had no issues with the young girls in the store or the business in general. The young ladies in there seem to be very professional. The manager lady seems to be very nice.