The only reason I came here was because my doctor uses their surgical facility. If I had known how…read morepredatory they are in their billing practices, I would have found another doctor for my cataract surgery. They overbill and then charge you the full amount Medicare didn't cover. These are clearly extra charges and then they will harass you for payment. The facility itself is about a 2-star. Busy hectic waiting room, average friendliness of office staff, semi-clean rooms but could be better. Nursing staff is also average at best. One surgical nurse was extra brusque and they take forever to insert an IV, painfully so. Avoid this place if you can.

Stay away. Kristi Bailey is bad they only care about the payment. My eyes were 20/25 ..now im…read more20/40. They ruined my eyesight. When I finally got a call back I got some bully office manager that took no responsibility.

I had an amazing experience getting cataract surgery here. I'm telling everyone it was easier than…read morea dental cleaning! And for the first time in my life I have 20/20 vision. The staff was attentive and friendly from start to finish, and I had complete confidence in Dr. Siapco. I will say it feels a bit like an assembly line with a LOT of patients being moved through the process, but I have not experienced excessive wait times for any of my pre- or post-op appointments.

This outfit performed cataract surgery on each of my eyes. I paid them $2600 for each eye out of my…read more own pocket. I didn't have health insurance. My right eye, has never been right (correct). If I close my left eye and only use the right, everything is a little blurry. More important, is when I am pulling out into traffic , and using both eyes, and looking over my shoulder, there is a depth perception problem. With both eyes, I see a double image. Shortly after my surgery, I complaimed about my right eye problem. Now they won't tell me what was determined in the exam for my right eye. J.W.Allen

First class care from beginning to end. I was referred by my Optometrist and Pacific NW Retina…read morereached out to me and had me scheduled within 24 hours. All staff are very welcoming, caring and knowledgeable. I cannot say enough about Dr. Klesert. He is very thorough in getting to know his patients, asks important questions to help understand what's going on. I was seen as a new patient and am very fortunate to have been scheduled with Dr. Klesert. I had my very first ever injection in my eye and Dr. Klesert and staff made everything go smoothly. Of the many reviews I've read, all of the doctors are excellent. I would highly recommend Pacific NW Retina for your retina needs. Juliette Newlin

Disclaimer - I work here! That being said, Eye Care Services has a great Optometrist, Dr. Jon Dahl,…read moreand a terrific caring staff of Licensed Dispensing Opticians, Optometric Technician and Front Desk. We love to help people achieve the best vision possible, with personal help finding the perfect frame for your features. Check us out!

Just completed my eye exam and ordered my new glasses. It was the best experience I ever had. The…read moreentire office staff and technicians were highly professional, courteous, and knowledgeable. My exam with the Dr Jones was superb. He was personable , explained in detail what my results were and provided long term solutions. The entire process was relaxing, fun and I received great care. They are number 1!!!

I walked in needing help with my only pair of glasses. I've never been in before so I did not buy…read moremy glasses from them. A bolt had fallen out and my glasses were basically falling off my face. The ladies there were so kind and helpful. Turns out, my particular pair of glasses had a weird piece, and they spent about 20 minutes or so trying to get something to work. They eventually did and were so gracious about the entire thing. Whenever I need another pair, I will definitely be going back here!

We made an appointment and gave them our insurance information several weeks before our…read moreappointment. When we showed up for our appointment, they informed us that there had been an issue with the insurance (authorization blocked for some reason) and, when they made an attempt to call and inform us that we needed to call our insurance, my husband didn't recognize the number and didn't pick up, They cancelled our appointment. My husband took off work to drive me, and I am recovering from an illness. They didn't offer to squeeze us in but told us to leave, call our insurance, and then reschedule. I got angry and gave them very direct feedback. They called my husband later and told us we are not welcome to return. I am writing this review so that people making appointments with this optometrist understand the risks: They do not communicate by text or email, and, if you don't pick up when they call, your appointment may be cancelled without care or consideration on their part for the impact on the client.

I lost my glasses unexpectedly and was calling all over to see who took my insurance and who had…read moreavailability. I called And they said the first appointment they had was a week and a half out and they could put me on the waiting list. I said okay and in one hour someone had canceled a appointment for later in the day and I was able to squeeze in. I am not local to this area and was very happy that they were able to take me and my insurance. When I arrived the receptionists were all very welcoming and as I waited I noticed how clean and home like it was compared to other places I have been seen. I was called back for my exam and the lady who did my 1st exam was kind and patient with my inability to keep my eye open during the air pressure test. I went in for the second part of the exam and was immediately comfortable with Dr. Eberhardt, he was very knowledgeable and explained to me my slight astigmatism and as we talked I asked about food to eat for eyes and what type of diet I should keep to for longevity in my eyesight (eye issues and blindness due to diet are common in my family) he gave me very good medical advice and before I knew it the exam was over. The glasses I was selecting from (economic package deal) were very nice and I had many options to choose from which usually is not the case in other offices I had been to in the past. If you are looking for a great prescription, welcoming staff, and a knowledgeable optometrist. I would highly recommend his office.

First time, Last time to visit this practice. I am new to Mount Vernon, I called prior to booking…read moremy appointment to insure that my visit would be paid in full by my insurance. I was told it would. The visit itself was upsetting, I felt the sanitary conditions of the office & equipment left a lot to be desired! I received a bill for the REFRACTION portion of my visit, which I paid. I had mentioned to the examining optometrist I would be filling my glass prescriptions at Costco, as frames and prices were too expensive for me. His response was they would be sub par quality. I responded that if my prescription should change next year, I couldn't afford over $1,000 at HIS optical department. I have requested my records. I will not go back to Valley Vision & Optical.

Terrible experience -- hard to get an appointment when you work full time, glasses were double what…read moreI've ever paid anywhere else, unprofessional lady on the optometry side, poor vision with the new glasses, ended up starting over with a new office to finally get taken care of properly.

Everything was very customer oriented from thre immaculate waiting room with snacks, water and…read morecoffee, to the smiles and courteous welcome. Scheduling my pre-OP appointment/evaluation was easy. After seeing my regular eye doctor they referred me to PCLI. I received a call from the scheduling company within a day or two. She worked around my schedule and I got an appointment on the calender. A week before my evaluation, I received a message that they needed to reschedule and they gave me a time that didn't work with my kids drop-off schedule for camp. I left a few messages and an email to say I couldn't make the time they rescheduled me for. I finally got a call back ther morning of my appointment. That was frustrating but we got things figured out. My evaluation was fast. I waited 2 minutes before being taken back. The doctor stayed as long as I had questions and I never felt rushed. After that they let me consider and think about the risks and told me to just give the scheduler a call when I was ready if I wanted to move forward. Never any assumptions that I would but left it in my hands to make the best choice for me. I really appreciated that. They never held back or diminished the possible risks flit such a surgery. Scheduling my lasik appointment was again really simple. I called the lady I worked with before. A week before my surgery the scheduler called to tell me a few things to do or not do that week in preparation. She also answers my last few questions and really put my anxiety at ease. I really appreciated her. The morning of the surgery I had my husband drop me off before taking children to school which meant I was there 20 minutes early. No big deal. I enjoyed the atmosphere of the place and the company of the ladies at the front. At 8:30 they took me back to the prep area. They had a locked locker for me to store my belongings of which they gave me a key so only I could access it. They were so very nice. They even gave me a gift for choosing them (a fleece vest). My husband was allowed to come back with me and watch the procedure. Before the procedure the doctor came to introduce himself and to answer any concerns. Wow! Impressive and shows great patient care. Once I'd been numbed to a degree they took me back to a sterile surgery room. Before they started the doctor asked if he could pray ( he would have skipped this if had asked). I said of course but I also wanted to pray for them. It was a very special moment and the feeling in the room was one of sweetness. The doctor told me everything that was happening as it was happening. I knew what to expect. It was a fast procedure. All in all from being brought to the prep area to walking out the door I was there an hour. It never felt rushed either and I never had pain or discomfort. I highly recommend this facility. Professional, speedy, thorough, customer oriented, beautiful facility. Can't go wrong.

Poor information at initial eye exam resulted in the wrong lens being installed. Vision is now…read morepermanently blurred and THEY want $1500 to fix with lasic surgery!They no longer answer my E mail. John Robinson. 480 233 3032