I have been a patient of Vision First for years! They used to be in a different location up the road and I have followed them in their move. I have never had a bad experience with them. I got LASIK surgery done a couple of years ago, but still have to get my eyes checked yearly to maintain the warranty. I haven't gotten contacts or eyeglasses in over 11 years, so I cant share any recent experiences in that area. Staff is friendly, great location and great appointment availability. read more

This was a good place at one point. But will take my services elsewhere now. There lack of customer service is apparent, there is new personnel there so I am assuming they may have new management. I ordered 3 prescription sunglasses and when I came they only had 2. They blamed the mistake on me and didn't even apologize. I did not even know the glasses came, I had to find out myself. Do yourself a favor and go to a place that actual cares. read more

My Wife & I found out about this place through a coworker that was more than 5yrs ago, ever since then Eye land/ Vision first has became our family's eye specialist.Great service " they never disappoint our expectation" Highly recommended. read more

Vision First Eye Care - Ray ban - clubmaster - Optometrists Near Me - Fremont, California

Been coming to this place for as long as I can remember. Always treated well by staff and always willing to help me out with my questions. Not only that, but they're patient especially with me being so indecisive with what type of glass frames i want. i do recommend you give this place a try. :) read more

I've been coming to Vision First consistently since 2002. Some of the staff here have actually seen me grow up! I've been a consistent return client here for 17 years. I know I could go pretty much anywhere but a large chunk of why I've been coming back consistently is because of their excellent customer service. The staff here are incredibly friendly and will do everything in their power to make sure their clients remain satisfied with their eye care. I highly reccomend this place! read more

Good service! We were a referral an optical company who had gone out of business. Took information and made the best of it.

Good service.. I keep visit this office for more than three years never have problem here. Doctor and staffs are super helpful and nice. Recommended read more

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Great customer service, friendly staff, large selection, & convenient location. I will be a returning customer!

My whole family have been a very happy customer of VISION FIRST since year 2000.. We are very happy with the service and consistent quality glasses they provided. I would rate them as one of the top eyecare in town. Dr Tat is a very patience, detailed and caring optometrist. Over the years we have few times tried out other eyecare center but was disappointed with the quality. a few times we ended up going back to VISION FIRST to remake. VISION FIRST customer service is super excellent! Sacramento is so patience with us each time we visited. He is very knowledgeble with different type of glasses and have always provided good suggestions to my family. He have so much patience that he always made sure we made the right selection. I am very happy and will always return back to VISION FIRST for my eyecare needs, Ariene C. read more

I always come here with my husband to get our eye exams and glasses, staff are really nice and very helpful especially Shernan who's been helping us out for a decade now.they have huge frame selection that staff even helped me pick the best one that suits me. read more

I have been coming here for a loooong time. If you can't see, this is a good ooce to go get checked and find a good pair of glasses. The only gripe I have is that they mostly offer more expensive name brand items, which is not bad really but without insurance you will pay a bit more than purchasing generic glasses online. I have personally not found a better looking set online than the ones I normally get from here though. However, when it comes to finding your prescription, they will go the extra mile to help you. I have used glasses for years and have tried the ones that get dark in the sun, as well as those meant for reading on your pc all day, etc. Recently I wanted contacts and they gave me two pairs to see which I liked more and then they replaced them when I got totally confused as to which were which. The doctors here are friendly and the front desk is made up of nice people. I don't see any reason not to do business with them. There can be some miscommunication which can delay when you get items so be mindful of that. I thought I ordered contacts and they told me they hadn't at all so I was waiting for nothing for two weeks. read more

I always come here with my parents to get our eye exams and glasses! The staff is super friendly especially Angie and Shernan who always help us out and take care of us. Their frame selection is pretty decent and I always find a frame I like, if not you can always get the model number and they can order you a frame. Make sure you check in to take advantage of the 20% off! read more

Been coming here for 15 years now and don't plan on leaving! They've always been reasonable, friendly, and accommodating. Shernan, the doctors, and the rest of the staff are honest, easy to work with and give the best suggestions to make sure you make a SMART purchase. They offer a great selection of designer and lower end frames. If you don't find what you're looking for, they're always open to ordering it for you! The check-ups never take more than 20 minutes and you can get in and out if you wish. Very convenient. I recommend all of my friends and family here! Especially my fellow Filipino Americans (; read more

I always have such a great experience here they are always so helpful. Shernan usually takes care of me and makes great suggestions when Im unsure of what frames look best. The prices are fair. I never think of going anywhere else. read more

I used to love this place but the last two pair of glasses I had ordered took over 4 weeks. I would be the one constantly calling to find out status. They don't call you to advise you that the glasses are taking longer then expected. Nothing. No communication. And the customer service has definitely dwindled. Found a new eye center that have great communication and great customer service. It's a shame I was a customer there for the past 20 years. read more

This place charges 130% of the MRSP posted by the Manufacturers' websites if you use your insurance policy. They make it seem like a favor to charge you MRSP if you pay out of pocket. Very shrewd business practices. There are better, more respectful places to take your business. Avoid this place like the plague. You will find better service and more enjoyable shopping experience with other stores. read more

Have been coming here for over fifteen years, love Dr. Halstrom and Angie, who had the best professional attitude in service. But now they're gone, and the place is filled with pointless staff and no eyewear samples till February. I was there on Wednesday, picked up my latest prescription from dr Halstrom and left, new staff and doctor saw my exit. read more

We have visited here while searching in yelp. Store collection is decent and they have plenty of collection online. Shernan helped us a lot to find right frames for all of my family members. He spent good amount of time online to best glasses to meet our needs. Very prompt about timelines and pickup time. read more

The best place to get Glasses!!! Service is the Best!!!! Especially the people who works there, they give 110% customer service, especially Shernan..... read more

Great friendly staff. I highly suggest this office. Great selection on frames and can even order what you don't see. Appointment times are very convenient. Glad they opened up in my neighborhood. read more

Vision First has been my eye care provider for well over five years. They have always been accommodating to my schedule and I never have any issues with their service. They also have a wide selection to choose from for both sunglasses and regular lenses. read more

Great service! My family has been coming here for years. Everyone is really friendly and super helpful. They also have a huge selection of frames, very stylish and super affordable. The staff makes my visit great every time:) read more

My family and I have been coming here for over ten years and we have been more than satisfied after every visit. They have a very big and good selection of glasses ranging from cheap no name brands to more famous brands of glasses. Sacremento and angelica have been there for many years and always give me the best service possible. Would highly reccomend people to try this place out. read more

I've been coming here since 2009 and have always had great service. My whole family has never had a problem and have always been taken care of beyond what we could ask for. Today a customer threatened to write a bad review after being informed that their insurance wouldn't cover their perscription change after a year and a half of wear. They respectfully explained that they only had 6 months to have their perscription changed and still be covered, but refused to accept the policy. I'd highly recommend Vision First for any optometry needs. read more

The guy at the counter is useless. He seem to not like his job, very frustrated and agitated. ZERO customer service skills. He needs to learn the kahulugan ng (Tagalog) customer service. Does not understand his customers and is frustrated to explain basic VSP procedures and break down. He is expecting customers to come in pay and leave. I literally felt like trashing both my sunglasses which I paid for in front of him in his new store by argonaut way and leave. Does not know how to communicate to his customers. This is probably my first review on Yelp for obvious reasons. I would not recommend this place. read more

Is this the same vision first that was on Mowry? I have been a customer for years surprisingly I got no type of notice saying they moved I wish I would have got a notice. I almost made an appointment elsewhere. Wondering if it's the same. read more

love love love love this place I've gone to other glasses stores.. (vision care at the hub) they were very over priced and I after being referred to vision fist I've never gone anywhere else and I don't intend to the staff is extremely friendly and SO helpful the man there has picked out the last 3 pairs of my glasses they are beyond patient and kind I recommend everyone to go here and get your glasses!! read more

I've being going to Vision First for years now. I'm so pleased with their service that even though I moved 50 miles away I still make the drive back to Fremont for my eye care. read more

If you have all the time in the world to wait for your glasses to be ordered and made, by all means choose Vision First. If you'd like to actually get your glasses before your kid is permanently cross-eyed from not being able to see, find some place else. Their follow-through is terrible and the staff is not particularly helpful. read more

So I love this place. I came in looking for a pair of sylish new glasses. Angela was super helpful in making me feel like Tom Cruise...she was honest and said my face is too square for round glasses - transition lenses were out of style for my age group etc. etc. They had enough of a selection of quech my taste....I was looking for a gun metal steel but decided on these super cool blue frames. So if you see me in my blue frames pimpin it in the east bay - holla at me! Thanks Vision First and thanks Angela! read more

Been a customer of this place for 6 years and still am. Their service was great, though there are times when delivery is delayed. Logically I don't think they are at to blame since the work is done in external labs while they provide the front end service. Never had any problems with their service. Always polite, professional and courteous. read more

Shernan is incompetent and rude. He is a know-it-all and told me I am not covered for services for which actually I was covered. I had to call my provider to straighten that out. Secondly, he told me it was OK for me to leave the office while I was dilated.The other assistant called me as I had driven off and I had to turn back with my vision deteriorating. This guy can not read the benefits right (70% of his job?), keeps talking over customers and the female receptionist who at least tries to be helpful, and is downright careless. If the doctor I visited had another location with a different receptionist, I'd have gone there because she's good. But with this guy around I wont touch this clinic with a ten foot pole. read more

Long time customer - over 10 years. Extremely helpful and professional service. Front desk opticians are friendly and take their time with you!!!! I never feel rushed when selecting a pair of glasses and they always help bring out frames to try on (which I am always grateful for because they have a better eye than I do sometimes when matching frames to my face shape)! Shernan is the best- he has never not greeted me with a smile on his face. read more

My family and I have been going here for almost 5 yrs. Shernan is the guy to go to if you need help finding the best frame for you! Doctors are very nice. read more

Waited almost two months for my order! It's okay if it's back ordered but please call and tell me that! I called too many times to be told the same thing! when they came in, they said they left me a message! Did not receive a message! Same story with my brother! On the other hand they did give me 10% off! read more

The man at the front desk was very rude. He wasn't being clear about the payment for contact lenses. Then the other girl was telling me something different. When I asked him why I'd have to pay twice, he got so frustrated. Sorry for asking jeeze! read more

Been with these guys for years and have gone down hill every year. Today I called to find out where the order for my contacts were and was first told I picked them up, obviously I hadn't, I placed the order on Feb 27th, then came back and said I didn't place the order. They offered to place the order today but that the cost went up by $5 per box. This has happened before, in addition, after an eye exam a year ago I was quoted a price for disposable contacts but to try them out first. I liked them and went to order and the price was MUCH higher then quoted. My glasses are always more than what is quoted, etc... Shame on me, I should have left them years ago after the first lie. Shame on them for mistreating a loyal customer. read more

Been a patient at vision first for over 10 years. The doctors and staff are very nice and very accommodating. My daughter just started wearing contact and was very nervous with the eye exam and contact fitting. The doctors made her feel very comfortable and at ease. The staff showed her how to put on her contacts and were very encouraging. She was very comfortable with them. I've never had a problem with the staff. I always find myself chit chatting with them because they are so welcoming and friendly. read more

Staff was very informative and helpful. Dr Tat was wonderful. I didn't feel rushed. She answered all my questions and was very patient. My new glasses are great too! They said the new glasses should arrive within 7 - 10 days. Sure enough, got them just about a week after my appointment! Would highly recommend!! read more

It takes many days to get the eyeglasses. I was waiting for 2 weeks for my 8 yr boy to get glasses and it was still not done. They told me its a rush order and delayed for 3 weeks. You have to wait for 15 min just to know that they don;t have enough information about delivery. Very horrible service. Will never step into this shop again. read more