Great Customer Service!!…read more On Saturday, we (my mom and I) went to Smith's Opticians to browse the selection of glasses. We were greeted warmly and were provided with great customer service (thanks, Sarah!) The shop wasn't crowded and people were properly masked. The checkout process for the glasses was smooth, and questions were readily answered (thanks, Philip!) We highly recommend Smith's Opticians for both their cool collection of glasses, and for their welcoming and friendly service. Thanks, team!

I used to like this place, and I've spent a lot of money here over the years, which makes this…read moreexperience even more disappointing. I brought in a pair of Ray-Ban sunglasses to have prescription lenses installed. I specifically told the owner, Phil B., that I planned to have cataract surgery within a year and would want the original Ray-Ban lenses put back in afterward. When I picked up my glasses, the original Ray-Ban lenses were missing. I was assured they would contact the lab and resolve the issue. After several follow-up calls, Carlos was not only unhelpful but also rude, repeatedly telling me to be patient and that it would take time. Two weeks later, I spoke with Phil, who promised he would replace the lenses. I even contacted Ray-Ban myself and learned replacement lenses would cost about $140. Over the next six months, every time I called for an update, Phil said he would order the replacement lenses and get back to me, but nothing ever happened. After being a loyal customer for years, I expected better. Instead, I was met with rude customer service, excuse after excuse, and promises that were never kept. More than six months later, the issue remains unresolved. Extremely disappointing experience.

Walked in on a Monday morning and was greeted right away and helped shortly after. I think there…read moremight have been one other customer when we walked in but there were two employees present, so it didn't take long for someone to offer us assistance. Luckily, my little one is pretty decisive, so she picked out her frames quickly, while our insurance was being pulled up. Right after she made her selection, we were seated at a station. Taylor was amazing. He was engaging and relatable while still being a complete professional. He detailed my options and gave me clear pricing with no hidden fees. I'm incredibly pleased with my purchase, as usual, and love this location.

I had a pair of glasses to be fixed and they did that in 5 minutes! Amazing customer service.read more

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

Doctor Nguyen and her staff are all very friendly and welcoming. I was greeted by Jennifer who took…read moremy information and asked how I've been since my last appointment. Since I was early for my appointment, she began helping me find some new frames. When Dr Nguyen performed my eye exam, she was very thorough and she explained things in a way that I could understand. She answered my questions. I felt comfortable and never felt rushed. I have been a patient of Dr Nguyen's for several years and have always had the best experience with her and her staff.

I had my vision control in Vision Source. At the end, the…read morereceptionist gave my balance higher than I expected. The reason was the new machine to check the eyes, has additional cost for the customers. I disagree, because the equipment is to get the best eyes exam.

Professional care and customer orientated staff. Their patience and experience exceed expectations…read more I have been going to Eye Care Leaders for over 10 years and have never had a negative experience.

My entire family goes to Eyecare Leaders. They have a wide range of frames for me, my husband, and…read moremy school age children. I receive so many compliments on the Ko Yamato frame. I drive 30 minutes to this office, but I wouldn't have any other way.

Sadly i must revise my review downward. For the 6th time since i wrote my initial review, I drove…read moreby a couple days ago to find this establishment once again... Closed for inexplicable reason in the middle of the day. Makes it difficult to support them. Original review... What a charming, nice place to swing by and get glasses repaired. I took one pair by and they replaced the pads, tightened them up, straightened and cleaned them all for $5. I took another pair today and they did it all (with exception of the new pads) for not a penny. And as a bonus I got this sweet little note from the lady's daughter, Kay and a big hug, both of which made my day. I'll be back the next time I'm due for a brand new pair. Thanks so much for your years of service in this location.

I paid $300 for glasses that are tight!!!!! The inexperienced sales person did not know once your…read moreactually lenses are placed in the frame the fit may or may not be the same. The owner AJ who claims to be a dr will do nothing about it but blame me the customer....BEWARE!

I found the staff Mika and Fran very helpful and professional. Not a long wait.clean and welcoming…read moreenvironment. Patient and informative about products and procedures. A wide variety of selections to fit the tastes of many.

I have used the Pearland facility several times for glasses, off and on. Sometimes they have great…read moreservice and at other times it is pretty bad. I and my wife ordered our eyeglasses recently and received them fairly fast. I encountered a problem with the fit of my wife's glasses. I had to ask the rep to fit them. I had problems with my glasses and returned them after 3 weeks for a Re-do. Again I received them fairly fast. I received a text this morning saying the glasses were ready for pickup. I arrived at approximately 2:25 PM, there was only one person working there. He was with another customer and asked me if I was there to pickup glasses. I told him yes and he said he would be with me shortly. At 2:35 another person came in and went straight to the backroom. I assumed she was on break. At 2:40 I left, since it became apparent that the clerk was not going to be done anytime soon with the customer. He just didn't have the time to walk over and give me my order. I guess Vision Works wants to make sure that they are okay. The same previous frames just new lenses and I can do a better job adjusting my own glasses. So why doesn't Vision Works ask you to make an appointment for pickup, and why can't this place keep some of the good customer service clerks. Or better yet, why don't you have the option to receive the glasses via mail. Regardless, this will be my last pair of glasses from vision works.

I'm giving it a 2 because Dr.Pham was very nice and patient. However, the worker (a Hispanic curvy…read morelady) was very impatient, sassy and had a very bad attitude. I was asking if we can see what my insurance would cover the contact lenses and my frames. She was VERY bothered and didn't want to work with me. When I tried to try on one frame, without even trying it on, she's like: "don't put them back, we need to sanitize them. This one, too." and grabbed them immediately. She needed to wear her gloves while giving me eye drops for the sanitizing purpose. Worst medical worker experience I have had so far.I wanted to like this place but I won't unless she's gone.

I had an amazing experience here! The covid protocols feel very safe. You call the office when…read moreyou've arrived and they screen you outside to be sure you're not sick, and then take you straight back to the room. I waited less than 10 minutes to see both the technician and the optometrist. The technician was very friendly and explained each procedure as she was doing it. She was also super upfront about pricing options and didn't pressure me into getting tests done that weren't necessary. The optometrist was just as great. And they helped me set up contact delivery to my apartment. I will definitely be returning for my next exams!