I fortunately never had big issues. The network is extremely reliable, and unbelievably affordable. I recommend to all my friends.

The WORST service I have ever dealt with. I had lost my phone and they deactivated my service. Had to wait an entire week for them to turn it back on and to get the sim card. The sim didnt work and they said it was my phone THAT I GOT FROM THEM. Told me I had to take it up with the manufacturer and they had no clue what I was talking about. Decided to just cancel since no one would help me. First things first, I want my money back for the shit you put me through. Secondly, I moved to a new carrier. Never trust small cell carriers. Worst customer service ever. read more

Rep lied to get sale. Promised promo that never came. False charges on my card.

Complete garbage. They said I could use my old service until I activated the sim they sent, as soon as I ordered I started not receiving texts from random people. Some texts came through, others didn't. When I did activate the sim I never got any service to my phone. No data, no text, no calls. After trying some trouble shooting tips I was told I would be referred to a specialist (in 3-5 days!), all that happened was I got emails saying to go back into the chat feature for help, different person trying the same ineffective fixes and telling me it would be referred to a specialist. 4 days without service now, I'm getting my money back and switching to a provider that will actually give me the service I pay for read more

Worst phone service ever, don't even try it, total waste of money, poor coverage, slow internet speed

I signed up with Visible and ordered a phone on August 22. When the phone arrived a couple days later, I had issues calling and texting most of my contacts that I tried. I started a chat with Visible's help desk the next day, August 25. After walking through things for a couple hours, we were not able to fix my service and the agent referred my case to the Care Team. While I waited for the Care Team, I went online and tried recommendations from other blogs, but still no joy. The Care Team got back to me Aug 29 with an email that said "We have some awesome news for you, your case is now resolved. We did a Deprovision and Reprovision to your SIM, we kindly advise you to restart your device and that's it. Yaaaay!" But the phone still didn't work. I had another 2-hour chat with the help desk and at the end requested they send me another phone and SIM card. A SIM card arrived the next day and I made sure I did everything outlined on the Visible website for starting my service with the original phone, and...it didn't work. I chatted with the help desk again, and after pulling the SIM card and putting it back in, turning the phone on and off, and ensuring all settings were correct several times, the phone STILL didn't work. Looking at my Visible account, it looked like another phone was being billed to me, so I waited several days for it to show up. It never did. I was too busy to deal with another 2-hour chat with Visible until today, exactly two weeks after the phone had arrived at my house. Another 2-hour chat and still no service, so I asked how to return the phone. "Sorry Tim, the phone is past the 14-day return period". I pleaded and cussed, but there was nothing the agent could do except give me a new case reference number and pass me back to the Care Team to address my "service issue". Lesson's learned: 1. don't blame yourself if it doesn't work, 2. stop trying after the second attempt, 3. avoid Visible. I never liked Visible's icons anyway. I'm going to try Mint--the fox seems cool. read more

I highly suggest nobody uses this company because they are a load of shit. I've had service through this company for a couple months now I got a phone from them which was the ZTE blade A7 Prime and this month right after I pay for a full month of service decided that it was going to up and quit on me. Complete black screen will not turn on and when I plug it in the charger it shows the stupid little light in the corner and it was still not turn on. Their service is shity, their phones suck, and when I asked him for a refund for this months service that I didn't get to use, they told me did I do not qualify for a refund according to their guidelines. I work hard for my money and I have to support my wife and our small child and they told me that I cannot get a refund for a month of service that I didn't get to use because their phone up and died on me for no reason. I'm not very happy with their service and I will not go through them again and I highly suggested nobody else go through them either otherwise you might end up dealing with something similar to what I'm dealing with. They don't even have an 800 number to actually talk to somebody instead of message somebody and like to play a whole run around game with you. I want my full refund and I'm going to do everything in my power to try to get it because this is bullshit. read more

if I was able to give this company a zero minus I will most definitely do that. I put them my number over to them eight days ago and never activated. I've been trying my hardest to get a hold of somebody so I can get my number working and is my business number have had for seven years connected to my business have not had any type of business whatsoever. I missing money I'm losing money. My bills are palin up and I can't get a hold of nobody. All I'm getting is they have a high rate of calls that's it and it's just Dex on that screen never does it give me a number or a countdown or anything it's just constantly three line 3 dots that's moving that's it and I've been waiting for hours and hours and hours for days and still have not gotten through to anyone and they got my phone number that I've had for seven years and I can't even use it. I cannot even log into my account because I forgot my password they say they gonna send me a link to my email which never happens I've requested a new link to my email over 25 times and not one of them has come through, they even have the audacity to tell me that they're going to send me a text to my phone. Well that would be good if it was connected but it's not so I'm just stuck here I don't have no way of getting my phone number back because I can't ask for my account or my pen because I can't get a hold of anybody. My advice is to run to the hills if you hear the word visible , this is the worst cellular company I've ever come across in my entire 55 years of life. I swear to God I'm so angry because how dare they take my number and don't connect it to a phone where I can use it or get any phone calls or make any phone calls it's been eight days now and I can't get across to nobody one of us supposed to do now I'm losing business. This is been my business number for over seven years and I have not had one customer because I'm losing customers because they can't get ahold of me and I can't even tell anybody in customer service because there's nobody to tell. I'm pissed the F off I swear to God this company is full of shit. If I had known that this is what it was going to be like I would've never ever brought my number over to them and once I get it but I'm bout to I'm about to file a lawsuit on the ass because I'm losing money and they cannot be reached and I got all of the screenshots of how long I've been waiting from the time I start it and then I'm still taking screenshots because I'm still waiting. It's been over eight days and I'm losing money is my business number so every time that I miss it I'm gonna sue their asses for it because they don't have the right to take my number and not allow me to utilize it. It's my phone number that I put it over to them and if they don't have any customer service they don't need no business everyone that supposed to have customer service for the consumers. If something goes wrong, they have somebody there to help but there's not and like I said, I'm about to file a lawsuit against the ass because they took my number and they not give me the customer service to resolve the issue so I'm about to pop out a lawsuit against the ass because all of the money that I've lost in eight days that I've been without my phone number they don't have a right to do that they don't have no right to take somebody's number and don't activate it and then don't be able to get a hold of. That's bullshit . read more

I still have not heard back from anyone tonight about my issue. This is day 2 of not having the ability to call or text I am extremely upset as this is my business phone. Then I was told it could take from 3 to 5 days for my problem to be resolved. This a ridiculous amount of time to have wait for help.. I've already waited almost 2 days and not to mention the hours I've wasted on chats, messenger etc. repeating my issue over and over and over again. I am beginning to think you do get what you pay for. I am requesting immediate help. And I want a refund, there is no telling how much revenue I've lost out on because I have not call service. It's been so disruptive that I've had clients sending me messages on Facebook messenger. I am an independent contractor, accounting and bookkeeping service and this is TAX SEASON! I expect immediate help and I expect a refund. read more

Shady deals, worst network and very unreliable customer service. My friends complain that when they call me it's going directly to voice mail. It's dangerous to be on this network when urgency situations. Please don't with this if you have kids and family which needs your support. On top of no voice customer support only option is chat where they don't know anything always say they are checking with specialist team. All banks treat this company as fraud and always block transactions. I think it is a fraud company once I gave my credit card details on their website and the next day midnight I saw a transaction from unknown locations. Luckily my chase suspected that transaction and blocked my card and sent a new one in next mail after confirming with. So think before you join this network. read more

Been on for a few days now. No problems so far and voice quality seems better than Sprint.

This is a new cell phone service. I was super excited to have a quick app friendly phone service that's only charged $40 for calls, texts, data. Was super nervous about reception but didn't have many issue. Super easy to order phone, con was phone options run out fast pro was shipped super fast & they couple with a company to let you pay cheap monthly for it plus lots of apple phone choices (new not used). A couple months in I realized your not able to talk with anyone via phone directly, if they email you it's typed like a robot not a human, and although they try to connect with you personally via chat... it's all generic answers every time. What pissed me off the most about the chat was, it times out if you leave the screen so you have to start alllllll over again! Same hello, same verification, same talk about what's going on... if you loose connection (which always happens at this point for me) they never fix anything or have "someone up in cHain contact me". A bunch of bull crappers if ya ask me. 2nd issue I had was I couldn't update my zip on my credit card. I ended up added a 2 more cards plus PayPal... still wouldn't hold! Probably just storing our information... they shouldn't need 4 types of payments to process one transaction. The app and mobile site is not cell friendly so use a computer if you need to do anything! Most times chat and updates work on an actual computer. Very frustrating because whats the point of being a mobile app cell company if your ish doesn't work on mobile phones!! I cut them off after about 6 months of service, paying $10 more for prepaid unlimited everything... totally worth it because I can so I simply call 611 and a HUMAN talks it out with me! They need to fix bugs ASAP im glad no one I've even spoken to knows about viSible, I will warn people if I ever hear your name... maybe buy they're cell if you want cheap payments but service sucks! read more

Just beyond awful service. I ordered a phone and immediately decided to cancel as I was unsure if I wanted to use their service. Instead of just cancelling the order (I requested to cancel only 30 minutes after I had ordered the product), they said I should allow the product to ship and just return to sender. Thought that was strange but okay whatever. They said when they got the phone back to their warehouse I would receive a refund (again, a bit strange considering I had just ordered this phone and they should've been able to simply cancel and give me my money back). Phone was received by the warehouse and still no money or email. Nothing. I contact them and they said it can take 7-14 days for it to show in my account. Wasn't told this by the 3 people I had already spoken with. Outrageous. I've been told 10 things by different people through their stupid texting service and I still don't have my money back for a phone I never even got to use for a second. Please don't waste your time with these fools. Worst company I have ever had the misfortune to deal with. read more