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    T-Mobile Experience Store

    3.4 (16 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Review Highlights - T-Mobile Experience Store

    Thank you to Wesley and Darin at this location for helping a traveler in need of a charge!

    Mentioned in 2 reviews

    Read more highlights

    Phone Repair and More Denver - The cheap back cover that Phone Repair replaced on my phone that was not needed or OEM.

    Phone Repair and More Denver

    (31 reviews)

    City Park

    Excellent computer repair! They gave me all of the answers I needed! Walked me through the entire…read moreprocess. Could not be happier.

    On Saturday, an employee of the business informed my wife and me that we would receive a refund of…read more$75 due to what the employee described as a "bad job" performed on the laptop. The employee also stated that we had been overcharged for the services provided. Despite these representations, no refund was issued. When we returned to the business to address this matter, we attempted to calmly explain the agreement that had been made over the phone and reiterated what the employee had told us regarding the refund and overcharge. The manager, identified as Lizzy, refused to honor the statements made by his employee, accused us of lying, and escalated the situation. During this interaction, the manager became verbally aggressive, raised his voice, and threw a laptop case in the direction of my wife and me. As a result of this hostile and unsafe behavior, we were forced to leave the premises. No resolution or refund was offered. Additionally, we received our laptop back in a damaged condition, and the original issues were not repaired, indicating that the device was returned broken and unresolved despite payment for services. We wasted over 555.00 dollars, and we got the worst costumer service we have ever experience! Lizzy is a horrible manager for his nonprofessional or accountability and threat he made to my wife. For a mistake that his employe made and Lizzy projected on my wife like it was her fault. Due to the lack of professionalism, failure to honor representations made by staff, unsafe conduct by management, and discriminatory treatment we experienced, we have initiated legal action and are seeking assistance through the Colorado Attorney General's Office.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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