Office secretary, awesome. But you should find another job since the rest of company likes to hide behind you with terrible business ethics.
Scheduled a flooring quote for hardwood flooring replacement. Grateful it happened the way it did as I discovered their terrible reviews after the fact.
They sent text messages about appointment times and at arrival they say they have a 15 min windows at the time of arrival. I responded 8 min later to a doorbell ring (8:00) that I didn't get a notification. Told them I'm home at 8:08am via text and they didn't respond to the text. I was ghosted. So I messaged the office and They said they can't come back out due to other appointments. I Expressed my concern with the secretary since I had scheduled them into my work day and why do they have 15 min grace periods if they're not going to use it. Cruz didn't have to leave. He didn't even attempt to call me.
They called me later in the day and said they wouldn't send anyone back out and would decline giving me a quote. I'm assuming it's based of me telling them it was an insurance quote. As I began to speak I heard the click of it going to a speakerphone (extremely obvious) and I called them out on it since someone more important was listening to conversation. Little do they know insurance has already paid me to replace it nor did I care.
The receptionist said they're a small family run company which I gave them the benefit of the doubt, so I provided them an opportunity to have the owner call me rectify the poor communication. Obviously he didn't care cause he didn't call me.
I work in a sales industry that involves residential homes. This was an absolute fail, 1/10 in my book.
First impressions are often a sign of the standard set by a small business. There's already bad reviews for this company and as you can see, there's other business you should consider before even remotely trusting them with your money. Trust your gut. read more
