BUYER BEWARE!!!!!!!!!!!!!!! We have had the most frustrating experience with the ordering of our tile. We picked out a tile and were told there was enough in stock. Then we were told there wasn't so we had to go back to the showroom and pick out another tile. Very weak communication between inventory and showroom departments. Sure enough, same issue. Back to the showroom. Picked another tile that we had to wait a month for. In the meantime our tile man is working on our project with another tile that is to be paired up with. Shipment comes in and they are short one box. Now we are told they dont know when or where they can get that missing box of tile. May have to redo the whole job. So frustrating. Our tile man told us that ever since the original owner sold to big corporation the company has really gone downhill. Has had problems with other jobs too. Wish he never would have recommended this very incompetent establishment. Go somewhere else and save yourself a lot of GRIEF read more

Terrible place to buy tile. First their hours are ridiculous and impossible. During the week the front is open to 5 but if you ordered tile the back where you pickup is only open to 4pm, so convenient for you know working people. Maybe you can get them on Saturday, oh nope not open for pickup on weekends! Then there's the pricing that's WAY more expensive than other stores even for tile that's just printed images, nothing special. My porcelain mosaic tile I got chipped along numerous edges very easily. Whereas the porcelain tile I got from another store you could almost scuff diamonds with. This place is not worth your tile at all. read more

I met my designer here last week. I like the selection and the showroom is really lovely. I was able to find a beautiful tile for my backsplash as well as the finishing pieces like grout color and a trim piece with a funny German name. My biggest issue was the time we had to wait for someone once we were done. I don't know if that was my designer or the actual employees but once I made my selections it was a good 15 minutes before we were able to wrap things up. I did enjoy the experience. I felt that the staff was friendly and knowledgeable. I don't know how the experience would have been without my designer. I probably would have felt intimidated by the whole experience so thankfully I didn't have to do it on my own. read more

I recently made two purchases of decorative tile at Virginia Tile Company in Farmington Hills, MI. The first was backsplash tiles for my kitchen renovation. They were beautiful and the install came out great. The second was a shower remodel in my primary bathroom. Also beautiful and a satisfying install. The big problem I had with them is their punitive and somewhat unfair return policy on unused tile and grout. The policy states that they will only take returns on unopened tile boxes within 30 days of purchase. All accepted returns are subject to a restocking fee. No returns on special order tile and absolutely no returns on any grout, unopened or not. I don't know of any contractor or salesperson that is perfect on their tile and grout estimates. My kitchen needed 1/2 bag of grout but I was told I needed two. The extra bag ordered was not my fault. They wouldn't take back the unused bag even when I said I'd accept a store credit. I also tried to return a full unopened box of "in stock" backsplash tile but was told I missed the 30 day return deadline. It was less than a week and my installer started two weeks later than anticipated. Also not my fault. The warehouse manager didn't care. He merely pointed at a sign posted on the wall and said, "That's our policy!" Similarly on my shower remodel, a small miscommunication between my installer and VT salesperson on the amount of my accent tile ordered left me with two unopened boxes of tile. Again I attempted to return them and was told it was not eligible for return because it was a "special order" item. The sales receipt says "back ordered" not "special order". This was several hundred dollars worth of merchandise but the warehouse in Troy wouldn't budge an inch. No apologies, not even an offer of a store credit. Like I said, punitive and unfair!! In all fairness, VT does have a great selection of quality tiles and their sales people are very nice and helpful. Just watch out for their questionable math skills. And double check your receipt!! It may cost you!!! read more

Salesperson at this location was very helpful. Much better than Troy location which would not give us the time of day. We picked our tile. Our contractor bought the material. Finished building our addition and installing tile within 90 days and have two unopened boxes left over. But we can't return them!? You can only return tile within 30 days? But tile takes a few weeks to come in. So timing would have to be perfect to not get stuck with $100s of extra tile. Hugely frustrating. Buyer beware. read more

Not open on Saturday??? I've been looking forward to coming all week! and planned my day around driving there from out-of-town. I can't believe you're closed "due to covid restrictions" but you're open Mon-Fri. I don't get it! But I was pleased with the help I received from a very helpful associate over the phone. read more

I have been using Virginia Tile in Farmington for years. They are my first stop when looking for tile, and 95% of the time I do not need to go any place else. I have found the staff to be extremely helpful and friendly. I am sure that just like anyone else, they can all have their bad days. However I would not keep going back if I did not respect them and receive great service from them. The selection is excellent and the showroom is nicely set up. Customer service is also very helpful, both in person, and over the phone. read more

Just a 100% fabulous experience. Decisions were quite difficult for me. Claire was patient, efficient, skilled, and supportive during my many trips to the store. Super happy with what we finally put together. Will definitely be back for my next project! (As for the person who complained in a review about having to wait for a consultant, they cannot control how many people come in at a time and this is, of course, not a quick process . . . . but they will take the time you need when it is your turn. I was there four or five times and only waited once - Saturday around 10:00 - and I expected to wait mid-morning on a Saturday.) read more

I've honestly only purchased tile a few time before in the past, so I only have a few experiences to go on. I found my dream tile online and found that it was sold in small lots as an in stock tile at Virginia Tile so I was very excited. I was not prepared for the surprisingly extremely snobby customer experience at Virginia Tile in Farmington Hills. I contacted them by phone first to verify that they have my dream tile and they assured me that they did. They did not give me any indication of the "wholesaler" sham that they have going on. My contractor had suggested a few past customers go to their location and he was none the wiser to their game. The told us they are a "wholesaler" but more accurately, they are to-the-trade only. But our contractor, who has an account there, sent us there so we thought we were fine--but no. I had already selected my tile and grout on my own, and did not need any sales clerk help. I did try a few tiles out on the floor of their showroom but was snapped at because I guess floor tile doesn't belong on the floor?? Come again?? When I was finally helped, after waiting 30 minutes to purchase, Customer Service refused to let me buy the material because our contractor had not yet called the store to "authorize" us to shop at the store. Puzzled, I asked a few clarifying questions and the sales person clammed up and said "have your contractor contact us" I thought this was to verify measurement, however when my contractor contacted the store he was instructed to fill out paperwork but not asked for measurements??!!! So bizarre! When I called they said I still did not have clearance and I admittedly blew up. Seriously?! I had been in the store and asked for clarification on how their process worked and all I was told was to have my contractor call. My contractor abides by their rules then I'm told I can't order because my contractor hadn't give clearance. My contractor wasn't even told he had to give clearance. Such a joke. I was over a barrel because their location was the only place I could get the tile. When we finally got clearance they hadn't even asked for the square footage so I'm seriously confused as to why this process is even called a process. Corporate office in Livonia, are you reading this? I hope you do! This woman is never shopping at your store again and I will tell everyone about your shoddy process and service. read more

BUYER BEWARE! Unprofessional, uppity customer service in both the Farmington Hills and Sterling Heights show rooms. And, the credit manager, Kathy Jackson, is the most unprofessional, dishonest person with whom I've ever worked on a job. Simply a nasty and extremely unpleasant experience. We will be taking our business elsewhere in the future. read more

We built a new construction custom home, and the professionals at Virginia Tile were incredible. They helped us find beautiful tile that fit our tastes within our tight budget. They were knowledgeable, professional and incredibly patient. They worked with us during several visits and provided us with samples to borrow. Excellent customer service and great tile selections! read more

I have used Virginia tile in the last and current for a master bath remodel. The showroom designers are very helpful. Some are better than others. The woman who helped my husband and I choose the best color combinations to compliment the cabinets we had. From the floor tile to the shower tile and power grout color. Our contractor handled all of the measure and ordering of the materials needed. It's a great place to start for color and ideas for your project. read more

There is a strong difference within Virginia tile between sales and customer service. Customer Service is a VERB, not a NOUN. There is an uppity attitude throughout the company. Hours are posted as open from 8-12 on Saturday. On arrival, I was told that that the salesroom was open on Saturdays but not customer service. I was told to read their website, not read YELP ! .... Well, if you don't care about YELP, then you should not get upset with my commentary about your poor customer service and attitude. read more

Save yourself a lot of trouble and just go to The Tile Shop. Virginia tile is absolutely awful! They couldn't be reached at all for over a week because their phones were down. Customer service reps "sound" friendly but over promise and under deliver. They will not put forth any effort to bring resolution or customer satisfaction. Must be an awful place to work. I ended up calling the manufacturer directly and they handled my request with a two day shipment...much better than Virginia tile 10+ day turn around with no stock on hand, no ability to expedite, and no interest in helping the customer. Really poor company for such expensive tile. read more

It is best to go to here when you already have a very solid idea of what you want to order and you're looking for something distinct or you can splurge and pay a designer to come with you. They deal mainly with tradespeople and designers. If you do not have an account as a business, you will pay more here for everything even grout! Some of their inventory needs to be ordered 2-3 weeks in advance- they call that "quick ship" versus "in stock" which is 0-48 hours. If you're building a new home and you're going to purchase a lot of tile for different rooms, and/or you have a contractor who gets their discount, it's worth a look. Otherwise I'd suggest online shopping and some of the big box stores if your budget is less than $1200 for materials. read more

I have been a long standing contractor calling on this company for 3 generations and the 2 staff noted below for over 10 years. Compared to every other local wholesale supplier i have delt with they are far superior. They know more about tile and install then most who do the work themselves. They have always been very helpful and as a wholesale company i have seen them have to deal with various homeowners sent in by their contractors with no clue as to whats needed or how its to be installed. (They have also had their return policies clearly posted on a big sign in customer service since i can remember.) Figuring things are our responsibilities.. not theirs. I support everything about Virginia tile company and would absolutely recommend them and continue to call on them for any and all needs. read more

I have to say, their customer service is horrible. I purchased tile from them for my bathroom and kitchen remodel, and the tile itself was beautiful. The sales rep I worked with was awesome. However, as it got down to ordering tiles/grout from their warehouse and dealing with those people, what a nightmare. This is my first time ever remodeling so I have no idea how much grout to get for each job. Their customer service indicated how much I needed per job - it turned out to be a lot more than I actually needed. When i called them to ask if I can return unopened bags, I spoke with Eric Parker who stated he was the one who originally placed the order for me and he would never have advised me how much to get, and that he clearly had stated to me the grout was nonreturnable. I was never told such a thing. I told him that I would have no clue how much to ask for and Eric basically had the worst attitude, which is what really frustrated me. I understand they have policies, and its truly not even about the money (even though they certainly advised me to buy more than I needed!) - the way he approached the situation was unprofessional and rude. When I asked to speak to his manager Darrell, he was the same exact way. Very rude, unprofessional, and basically asked me if I was calling him a liar - who talks like that to a customer who just spent thousands of dollars? Again, it was not about the money. If I was explained in a calm, professional manner and if I felt like I was heard, I would have been ok with it. But the fact that I was met with rude and aggressive employees, there's just no excuse for that. And for that, I will NEVER recommend this place to anyone. And did I mention that I'm now in the business of remodeling homes? I'll never go back to this place. read more