I went to Floor and Decor and multiple other tile stores looking for a solid black porcelain or similar stone black in color and was only able to find it at the Tile Shop on Grand River in Farmington, MI., where the choices and displays are endless. However my review is regarding the most outstanding service I received at this store from Jacob and Sebastian. Beginning with their extensive knowledge in helping with making the right selections for my project, to the speedy delivery of my tiles which had to be special ordered, twice, the support and assistance in dealing with the mistakes and delays made by my contractor. Without their genuine concern, and taking the time to understand the scope of the problems we were having, I don't think my fireplace would have been completed at all. This particular Tile Shop is not just a regular store with people at the register, it is a place where the customers really do matter. Be sure to ask for Jacob or Sebastian. read more

Now it's mid-October and these people still haven't responded. All I get from the store is that I need to call some 888 number to talk to "headquarters". And naturally, no one at "headquarters" answers and all I can do is leave a message that no one responds to. Be very careful if you buy anything from this place. They will try to cheat you. And if there are any issues with the sale, they will absolutely ignore you just like they are ignoring me. Again, Tile Shop: you know who I am and you have my number. Give me a call. read more

I walked in and was overwhelmed by the variety and number of different types of tiles. There were also lots of tools/equipment designed for people to install their own projects. I was helped by Jennifer, who directed me to the porcelain tile section. She was able to answer questions I had. I will be purchasing here for .y project. read more

i wanted to share my outstanding customer service experience with the best tile shop in the metro detroit area -- the tile shop on grand river in farmington, MI. it is largely due to its manager, john hoffmeyer, who made it not only a positive transaction for my bathroom renom, but one that i will repeat in a few years when i redo my kitchen. i needed some serious tile for my bathroom reno. i received a one-on-one consultation with kyle who was a terrific help to me as i coordinated tile types and colors. i was pleased with my choices and finalized their sale. the contractor who was supposed to do the reno kept delaying the start date. eventually, the work began but the tile installer was extremely critical of my selections. he balked that the major section of larger porcelain subway-like tile would fall off in 3 months, that it could not sustain water, that it was from brazil, that it would never dry, etc. he suggested that i return the tiles and buy more appropriate ones. well, i could not even consider this as the window to return the tile had closed because of the late start date. alarmed by the prospect of failing tile, i called the tile shop and spoke with john. he gave me the very assurance i needed to proceed with my project. first, he said that the tile shop stood behind its products. the tile i had selected was a popular one that has not been returned by a customer in its history of sales. he went a step further to say that if, in the future, there is an issue, i need only to call him and he would send someone to inspect the integrity of the tile and determine if it needed replacement. if it did, tile shop would replace the tile. greatly relieved, i told the tile installer what i had learned and despite his skepticism, did a beautiful job putting it in. I LOVE MY TILE!!! I LOVE MY BATHROOM!!! as indicated, there could be no returns on the major tile pieces i bought because of time limits, color batches, etc. i had no problem with this policy; i understood it when i made the purchase. however, john offered to buy back the pencil trim tile as that was more universal. most generous! before i even walked back into the store, he had processed the credit on my VISA card! who does that??? i was sorry i couldn't thank john hoffmeyer personally that day i retured with the trim tile. he had set it up so all i had to do was walk in and surrender it. i was helped by a pleasant man who finalized everything and let me be on my way. it occurred to me in that moment that everyone who works at that location is extremely customer friendly, knowledgeable and helpful -- and that they have a great manager to emulate when it comes to these qualities customers need and want when making any purchase, but especially large ones like these. i would like to say that i had visited an industrial park in the same vicinity that had several tile vendors in it. i visited about 4 of them -- each one snobbier than the other, unwilling to explore options for me. disgusted this treatment, i proceeded to the tile shop where there was none of that elitist attitude. so refreshing. many thanks to the tile shop and john hoffmeyer for realizing my bathroom vision and renovation !!! see you in a few years! read more

I purchased $3642 (before the contractor discount )worth of mosaic tile in April 2023 for a kitchen remodel. It was being used for my backsplash. The salesman, Tyrone Hearing told my contractor and myself that if we had any left over we could always return it. He encouraged us to get an extra box. Each box contains 10 tiles at the cost of nearly $100 a square foot. As it's not uncommon, I ran into delays in my remodeling project because of my cabinets. That pushed my installation till July. When I attempted to return a box and a half to the store for a refund, they refused to accept it because they said it was past the two month deadline. I understand store, policies; but anyone should make exceptions for construction delays. Now I'm stuck with the expensive tile that I have to try and sell for much less than the price I paid!! NOT HAPPY!! read more

Everyone who worked there was in good spirits ... smiling underneath their mask, offer assistance, and greeting the customers in and out the door. Wide-open space for the showroom and selling area. Lots of tiles to choose from - different color, pattern, style, purpose, and thickness. Their prices can cater to all budgets. We are mostly to come back and buy our house tiles here. read more

The tile shop is my absolute favorite! Shopping online and picking up in store is such a breeze. I also like that you can schedule for a free design consultation if needed when trying to mix and match. After having numerous experience with the local big box home improvement stores with unhelpful associates I was super happy to have such a good experience here. They have almost everything in stock and have true curbside pick up. read more

I have bought tile from the tile shop multiple times for two bathrooms and a laundry room. I've always had a good experience until the last one . I bought two types of tile for a bathroom walls, shower ,and the floor was different I also bought a niche. I gave the measurements to the salesman to get the quantity. The salesman flipped the numbers gave me to much tile for the floor and not enough tile for the walls . I bought the tile year earlier. The manager would not return the tile or give me a credit even though they still sell the tile . The niche was to big also and they have the exact same one but wouldn't return either. I emailed the manager to take the sales commission out of my return. They wouldn't take the tile or the niche back. Roger T read more

I had an unusual job and needed some custom cuts. Steve and Denny worked outside of the box and made sure I was taken care of. We will be back for all future tile needs. read more

The Tile Shop - Patio table with inset tiles as table top - Building Supplies Near Me - Farmington, Michigan

This shop has beautiful tile and very reasonable prices however the staff was so awful I don't see myself going back there. I went there to pick out some tile for my kitchen and was greeted by various staff members. I would say there were about 4 other people in the store at the time and the staff that was helping me was very knowledgeable. I had asked for pricing on three different tiles and the lady helping us said she would go in the back to get pricing. 20 minutes later when we located her again she was helping two other customers who she said she needed to help before us. I don't understand why she needed to help them right in the middle of helping us but there were three other employees standing there not assisting anyone at which point the lady told us she would need to have someone else help us and passed us off. Now its been 30 minutes because we had to go back and show the new employee the tiles we were interested in just for him to say he needed to go get pricing. The manager walked up to where we were but did not offer to help and went to talk to another customer that walked in. Its a shame that this place has awful customer service because they have a good product. I will be taking my business elsewhere. read more

Unbelievable Dmitty Vinokurov OUTSTANDING service! We came in to purchase titles, with a plan but he made it the most exciting experience!! I can say he put everything In order & gave us designer ideas we would never have Thought of!! Excellent job! Ralph & Debby Horan read more

BUYER BEWARE... Sadly The Tile Shop has a 90 day return policy that is not extended anymore! Our bathroom remodel was delayed, as most projects have been since Covid has made life more challenging. Anyone need $460 of brand new Pencil Tile? We will never use it :( Offering a discount on future tile orders is a nice gesture for someone who might need more tile. This was all they offered! read more

Very nice store. LOTs of choices. Definitely the place to go if your looking for tile. Our sales consultant was Adam. He was Very friendly & helpful. Definitely will go back when we decide to do more tile work. read more

The Tile Shop - Nice store. Found what we wanted and Adam was very helpful. - Building Supplies Near Me - Farmington, Michigan

I wouldn't recommend the Tile Shop in Farmington at all. At first, my experience was very pleasant. I found the tile I had been searching for and they said I could have it in less than a week. The tile arrived and we picked it up. They said it was inspected and ready to go! So exciting!! So, I tore my bathroom apart, took up the tile, took out the toilet, and started prepping for installation. Once I was ready to install, I started opening the boxes of tile... to my dismay, each and every piece of tile had glue all over it. Not just a little bit of glue that comes off with a mud knife or soapy water, but smeared glue that takes a special kind of cleaner to remove. On top of that, at least 10 of the tiles were stuck together. I couldn't even get them apart. Needless to say, I was frustrated. So, I decided to contact them via the methods I could find (email and Facebook - they were closed over the holiday weekend). I got an email back from the sales associate basically saying it happens and I can just purchase the product to remove it. HA! that's cute. So now I am expected to purchase a new product that removes the glue on top of the tile purchase AND remove the glue from each individual tile. I had no idea I was buying tile and also a new side-project. Luckily, Mike gave me the glue remover for free -- however, I will be without a bathroom all week because of this. AND I will have to remove the glue from each individual tile. Just don't waste your time with them. The $100 you save going to them will add up big time in the long run. read more

Went to pick up small order for bathroom. Not only was our order incorrect but we waited for an hour so that they could try to find it. Not too impressed. read more

I sent a friend of mine there today, we were both excited about the good finds I told her, would be there... Now lo and behold she said after 20 minutes of walking around....had picked what she wanted not one person said..."may I help you" She left..... Bummed!!!! read more

Great selection. Friendly staff. Beautiful designs displayed in their numerous vignettes! Very inspiring!

Came in to purchase tile for a new construction 5000 sw ft home. After being there for 30 minutes and workers just chatting at the counter and not offering assistance I left and went to tile shop and spent $32,000 much nicer tile and great customer service read more

I don't think I've ever seen the same employee twice . It's like they hire on Monday's and fire on Sundays . Whenever I ask where so and so is I get " they moved on to different things " it's like they're coached to say that . read more

Not a great impression. I came in to get some grout for my shower. I had removed some grout and caulk and needed to re-grout and wasn't sure if I needed to re-caulk the corners. I had some questions about what I needed to do to fix it. Thought a tile place might be able to give me some suggestions or insight. My mistake. Young sales person was not interested in selling me grout. After she told me to call my contractor the third time (if I had one I wouldn't have had questions), I realized she wasn't interested in talking to me about my shower fix. Back to Home Depot I go. read more

I worked with one nice associate, Tyrone - he's great, and not a reflection of my poor experience. When I came in to pick up edge pieces that took nearly 2 months to arrive - I worked with a very bitter associate, Adam. He broke 2 of the pieces and still tried to charge me for cuts that I had been told would be free. When I said I wouldn't pay for the cuts, he snatched the tile away and said "Then you can't have these." Will never return to this location again. I tried to call and report him to a manager and was put on hold for over 12 minutes before hanging up. So, now my review will just have to sit here on the internet instead of being dealt with like adults. read more

Our last order was screwed up & we were not properly compensated for YOUR screw-up! We were told the order would be in on Tuesday 1/24. We were also sent an email saying it was in. Our contractor (lives in Milford/Highland area) went to pick up the order on Friday the 27th & was then told the base wasn't there. Why was this order not checked? Why were we not aware the base was missing until the day our contractor drove all the way over there to pick it up, several days AFTER it was all supposedly in? Then a worker goes over there on Monday to get the base (from our house in Waterford) & it showed the base was returned & refunded. He came back empty handed except for a sealer we needed. So all we get for this aggravation is a lousy $60 credit & the contractor had to make ANOTHER trip all the way back to Farmington Hills to pick up the base. THREE trips! He charged us an extra $100 for the extra two trips that were made to pick up this base that should have been there on the first trip! We'll never do business here again. You'd be the last place we'd tell anyone to go to. read more

Very good experience all around. Nate was professional and very patient, and helped us find the perfect tile for our new bathroom. We are very pleased with our purchase and grateful for Nate's help read more