Went to the warehouse yesterday to meet with Rick. We went over the layout for counter tops. Could not have been nicer or more friendly and helpful. Pleasure to work with. I will repost after install. We have gotten our counter tops installed (3/6/18)after delays on my end. Kerry was very accommodating with the scheduling. There was a small delay on arrive time not a big issue. Install went well the guys were great. After wiping the counters down my wife and I noticed a few small chips. We have not spoken with WSG yet to see what can be done I do have confidence that they will be able to solve the issue. Talked with Trent the salesman and he assured me that they would take care of the issue. I will update after chips are fixed. read more

The whole experience from beginning to end was GREAT! I love my new counters--everyone who comes over compliments them. All of the employees were polite and helpful, and every time I had a question, it was answered so quickly. Can't recommend World Stone enough! read more

the builder we used used World Stone. They must have both went the same school of ethics. The quartz they put in was just plain dull. when we questioned it, the answer was the quality of the stone is really a luck of the draw. they refused to anything and the builder did nothing either. my advice is check out the vendors your builder uses. I wished I had. now I have an eyesore in the middle of the house that was supposed to be the focal point. read more

We met with Trent, our Sales Manager at WSG, and chose quartz counter tops to be installed throughout our house, including kitchen, 3 bathrooms, and laundry room. Trent was very helpful in assisting us with our choices and has followed up to make sure we were happy with the product and service. Very happy with his professionalism and would recommend him highly to anyone in the market for new granite or quartz counters. Installation is now complete with new sinks as well. The installation went great, countertops and sinks look wonderful, and our two installers (Mickey and Cody) were outstanding. They did a great job, respected our house, and were meticulous in their install work. read more

Great company to work with, great communication from start to finish. Countertops look fabulous, great craftsmanship! The whole experience was fantastic and educational even. read more

Do not buy from this company. I wish I'd read other reviews on here before buying from them. Trent our sales guy was friendly and knowledgable but after we ordered it seems like we were forgotten. Trent told us 4-8 weeks for installation. The kid that came over to do the measurements was rude and condescending. He told me they wouldn't cut our sink hole how we wanted it, he was visibly annoyed when I asked him to explain what was on a document he needed me to sign, and then told me I "freaked out a little" about the sink cut. Not sure why this kid thought it was unreasonable for a customer to ask questions about a product I am spending over $6k for. Jump to 6 weeks later and haven't heard a word from World Stone Group, not a single follow up call giving an ETA for installation. It takes another 3 weeks and multiple calls to them to finally get an install date. The installation crew arrives, not at all friendly. They also tracked mud and leaves all through my house with zero intention of cleaning it up. The countertop was NOT measured correctly. Buyer beware, they either cannot or will not cut the corners for your sink correctly. I have the exact same sink as my last new build and that stone fabricator had no problems cutting my counter properly. There are other places where they left the edge wavy and left large gaps between the countertop and window. Why did they send out the snotty kid to measure if it was going to be wrong anyway? When I asked the installers who was going to fix it they said someone else would be back. It's been weeks since the install and haven't heard a single thing back from the company. As I suspected, once they got paid they washed their hands of the job. Unfortunately we live in a time where contractors don't have to care how they treat their customers because they are overflowing with work. It's just really disappointing because we chose Trent thinking his company was different, they aren't. I would choose a different company and I will next time. read more

Can't say enough about our experience with World Stone Group and their installers Micky and Cory. Our new quartz countertops were installed perfectly and we couldn't be happier. Trent was very helpful in guiding us through the process answering all my endless questions. We would definitely recommend the World Stone Group. read more

Nicest people that give great advice. They did my whole home! Kitchen and baths are amazing. Fireplace too. This place does five star work with prices that are far better than the competition. Make sure and read all the reviews. MORE at the bottom of the page. They far exceed their reviews. read more

I wrote a review where this company cut the opening of my sink wrong and had to get another slab....of course not the same. Then I called them to fix chips that were not ground out, they never returned my call. Then 3 years later I hear a kaboom, the sink dropped out of the opening. $700 dollars later, the plumber to detach the plumbing and reattach, AJ Danboise, great company, and Granite Creations, to reset the sink and add brackets, also a great company, the job is done correctly. If I could give World of Stone a big fat ZERO I would. read more

On our first visit Trent gave great customer service and answered all questions and concerns, he seemed very knowledgeable. The White Quartz was delivered and installed back in March/April. Moved into the home in May and immediately noticed a black mark in the middle of the Island, which had previously been covered Trent sent a guy out to try and polish the mark out but it was a flaw within the Stone. ( Have to say this guy was fantastic, very polite and gave great customer service. Second Island was delivered after a few weeks wait, this one had black veins through it. Third Island-we chose our slab from MSI, they delivered to World of Stone, we went and checked it over before it was cut. The third island was delivered and yes it is great other than the radius is not correct (the bevelled edge). Again the two guys who delivered and installed were fantastic. There has been no contact from Trent or his team since the last installation. A check in would have been nice!!! Overall are we happy with the Quartz in the end Yes. read more

Pay close attention to detail, we recently had new granite counter tops installed and in general we were pleased with the quality and installation. We were told that they didn't reattach the plumbing which i understand but we needed to re-plumb everything under the sink in the new configuration. Additionally our stove didn't fit which required us to re-plumb the gas line coming in and we had to cut down drawers and move them around. I'm sorry but that isn't what we bargained for. I did speak to them about this and their follow up was poor and I'm still waiting for a call back which I'll never get. Take the time to clearly understand what's involved and what they will and won't do ahead of time so you don't run into additional expense and inconveniences when the project completes because you are on your own when they leave......... read more

We went to 9 different vendors from Flint to Livonia comparing service, support and selection. We had a few people spend their time with us while others just pointed to the warehouse of inventory. It wasn't until we went to World Stone Group and talked with Trent that we knew who we really wanted to do business with. Trent and his team were outstanding from start to finish for a large size kitchen countertop remodel. Trent was extremely helpful clarifying the pros and cons of choosing quartz vs granite and suggesting the right style for our colors. We received a great price, the measurement of the kitchen was flawless and the delivery was fast and on time. They did exactly what they said they would do. We long to find businesses that still deliver on their word. We will go back to World Stone Group anytime we need quartz or granite. We don't give reviews often, but we would recommend World Stone over all others. Trent was a pleasure to do business with!!! Gary Labadie & Paula Rossi read more

I looked at several installers and am so glad I worked with these guys. Sam and Trent were great in answering my multiple questions. They walked me through the whole process during my appointment. Service and installation were fast. Most places you are at the mercy of how they want to cut so the best part was sitting down with Rick, who has been there 14 years to participate in how my granite would be cut and installed. I would definitely recommend and use them again for additional projects. read more

We got quotes for less $ elsewhere but went with them b/c we believed that their technology would benefit us. Neither their product or service is worth the extra money. My salesman was very dishonest, tried to blame me for their cutting mistake and when I attempted to address several serious problems with my counter to him, he never responded. Start to finish I wasted over one month waiting for a product that was ultimately unusable. read more

I appreciated trent the sales person. He was very pleasant and knowledgable and pointed us in the right direction to pick out our sink and counter support. The show room was nice and had a good selection. Unfortunately the first time they came for install the product left with 2 very obvious imperfections. Half inch gap from the wall and gauge in another place. Fabrication is lacking and there was no quality control. The installers even spoke about how difficult their job is when they sneak these countertops on the truck and make them try to fix them onsite in front of the customer. The countertop was returned we were rescheduled. I expressed how important that our sink is 100% lined up evenly and centered with the window. I asked them to call me and tell me how they were going to fix the wrong cut and they never called me. THE SINK IS NOT CENTERED WITH THE WINDOW. To fix the deficits they moved it over without my permission and without my knowledge. Yes i was there when it was installer but 2nd most neglectful thing this company did was tracking snow into my house and creating a hazard. All over my pergo flooring. Nothing was placed on the floor no care was in place. They didnt clean up after themselves and take any care in the work place. I was called from the family room to look at the seam and fell. 3 insallers were there. 1 was a manager. The youngest installer apologized. The other 2 continued with the conversations and laughed. The company didn't call afterwards. I suffered a significant injury to my ankle that may need surgery. I am exploring all my options. So yes you will have a pleasant experience when purchasing your countertops but the fabrication in my experience was not done well. Fixing it by making changes without our knowlege and being sloppy (not vacuuming after they made cuts onsite) and creating a dangerous workplace with leaving snow and water all over out kitchen is simple neglect. Not contacting the customer knowing there was an injury caused by their company is a true testimony to who this company is. read more

World Stone Group is very unethical. Their sales manager would not call back my contractor, after several attempts. I called to talk to a higher-level manager, who could not find my order (under my name or my contractor's). When they called me back they tried to blame their communications issues on my contractor. Originally, their sales manager said they could get my project out of one piece, which was incorrect. This delayed the process several more weeks. They took the deposit 7/2 (over two weeks after we started this project.) They were far more worried about whether we would give them a poor review - which they clearly deserve, rather than meeting my needs. They said they'd cancel the order, as a threat against a poor review. We believe they NEVER placed the order in the first place, since the office manager could never find it. DO NOT do business with these people, they are dishonest and unethical. After one call to a firm in Plymouth we were able to place an order, same product, with a delivery date less than two weeks out. read more

Very friendly but no attention to detail. We picked out granite, sinks and faucets for a bathroom remodel. We thought they laid out the job and everything would fit until Cary at the counter threw out a...."it's gonna be a tight fit". He said the sink was so big from front to back that the faucet drain might not function properly. I took him up on his warning and searched for a smaller sink. When I gave them the dimensions of the next sink all I got was.....still gonna be tight. One more sink later, smallest dimensions I could find and they said....yeah, that will work. They installed the granite and I ended up with sinks the width of a shoebox. They came out to review the job and their conclusion was....yes that sink is too small. I had to have the entire job done over again. The second slab of granite we got wasn't as nice as our first slab and I ended up with 2 sinks that weren't as nice as the ones I originally picked out. They never admitted any responsibility and only took $300 off the re-do. To add insult to injury, I found out after the second install, that the original sinks would have worked perfectly. I had to lay out the job myself so I was sure things would be correct the second time around. When installing for second time we noticed the faucet hole in one of the tops was off center. The installer had to grind away as much granite as he could under the faucet to center it in the sink opening. As I was attaching the plumbing to the bottom of the sink, I noticed one sink was missing its retainer clips to the bottom of the granite. Had to call them out again to fix that. I hope this review saves you from a major hassle with these guys. We won't be back. read more

Great company - prompt installation services. They did make an error when they cut our counter but their installer quickly got in touch with factory and took care of it. read more

Unfortunately, I cannot give World Stone a good review. Our kitchen sink they installed fell through while filled with water. Owner and Manager were not apologetic or helpful in any way. Once they finally sent an installer out more than 24hrs later, the installer admitted the sink was hung improperly. It was hung the way you would hang a small wet bar sink. No wooden supports, just glue. In the meantime water caused immediate warping to our hardwood floors and leaked through the sub flooring down into our drywalled ceiling in our finished basement. Thousands of dollars later and having to deal with major restorations in our house we were forced to file our own homeowners claim as the manager and owner would not respond to our calls. 5days after the incident occurred the owner called. He never apologized for the damages his company caused and was very rude and defensive. Our insurance company is now in subrogation with theirs to try and recoup money for damages along with our deductible. I get mistakes happen, employees take short cuts, but take care of your innocent customers. Isn't that why they have liability insurance in the first place?? Trent, the manager was so nice when we were buying our Stone from him, but please beware they will not stand by their work. read more