Incredible workmanship. Incredible people. Simply outstanding in every way. We will continue to…read morework with them as we transform our home.

Our experience started off well. The showroom staff was friendly, knowledgeable, and helpful during…read morethe selection process. Unfortunately, everything after that was frustrating. The installation process was long, disorganized, and full of unnecessary delays. The person who came out to measure forgot to template the riser for our basement bar, which immediately stalled the project. Later, (after one rescheduled install due to staffing issues), an installation crew refused to enter the house after being instructed to use the basement entrance in the back. They left without completing any work. That decision alone pushed our remodel back another two weeks and disrupted the schedules of our other contractors. When installers finally returned, it was around 5:00 p.m. just before the Fourth of July weekend. Instead of simply completing the job, they immediately started making excuses about why they couldn't install the riser and suggested another reschedule. Fortunately, my painter was there and called them out, making it clear there was no reason the work couldn't be completed. They ended up installing it, allowing the rest of the project to finally move forward. If you're coordinating a remodel with multiple contractors and working on a timeline, I would not recommend Hard Rock Stone Works. The lack of communication, poor project management, and repeated delays turned what should have been a straightforward installation into a frustrating experience.

My husband and I just went into this store to get a possible quote for our home. The gentleman…read morebehind the counter seemed annoyed that we even came in the store at all. He was annoyed that we didn't know what kind of carpeting we wanted already, and because of his degrading tone and absolute annoyance with us, we decided to walk out in the first two minutes of being there. As we walked out, he yelled at us. It's not that hard to know what you want! I thought the purpose of going to a carpet store was to look around at the samples. I've never been treated this way for absolute no reason in my life. I don't understand this company at all. I'm assuming he must be having a terrible day, but I don't understand why he took it out on us. I will never go there again.

Decided to use a local small business for our new kitchen flooring. We knew pretty well what we…read morewere looking for, made our selections, and got an estimate done fairly quickly. It took many follow ups to schedule the job which was a little frustrating, but once we got our tile installed we were mostly satisfied. Unfortunately, less than six months later, the grout in our new kitchen tile floor started cracking and crumbling in many spots. We followed up with Fairway to see if they could do anything but were ignored and from our previous experience with them, it honestly doesn't seem worth the persistent follow up. Very disappointing to have paid for high quality porcelain tile floor for the durability (we have small kids and a dog), and a year in it is completely falling apart and looks terrible. My husband is going to have to attempt to repair it if we can ever find the time.

Great service, will use them again! Everyone loved my new stone counters. They were always willing…read moreto answer any questions I had even after the installation, that's so important to me.

The work they do is great. Their communication is terrible. have been waiting to hear back from…read morethem for over a week. We notified them back in May about leaving for vacation. We were back in June expecting work to begin. They put off us for another 2 weeks at least. For the money that we are paying this is unacceptable. I think they are nice people, but do not like how they run the business.

We have purchased granite for 4 different kitchens and several bathrooms from John and his team…read more They have always treated us extremely well, been prompt, efficient, and priced well. We would never use anyone else for our granite needs.

Measurements done by their company were not correct. Customer service was good until we asked what…read morewill be done to correct their mistake. I like to support locally owned small businesses, but I do not recommend this company.

Our brand new blue & white kitchen is my dream cone true ! Santorini/ Mykonos LIVE! Thank you…read moreXtreme Granite & Marble thanks to Alex, Michael & Dayana & of course an amazing installation team

I will start with the pros: their selection is very good. That's it. The cons outweigh this…read more I was referred to this company by a family member that used them. She commented on the selection and nothing else. In hindsight, I should have run for the hills. We went to the showroom several times to walk the warehouse and choose the perfect stone. Quartz is what we ordered. Pierre and his brother own the shop and while they were never overly friendly, they were professional. The day we came to order the stone and discuss details, things went well and Pierre scheduled us within weeks for measurements and install further out on the calendar. Supposed to be two dates (measuring and install). Prices weren't cheap, but weren't the most expensive either. I was so excited that this company seemed to be on their game. His brother came to quietly take the measurements on the scheduled date. Install day comes, two men show and wait for bigger guys to help them. Bigger guys arrive and carry pieces in and determine they did not bring the right size. So the whole install day is scrapped and we get scheduled another two weeks out. This time only three small guys show up without proper equipment to bring in massive slabs of stone. They rest an over 9 x 5 foot slab on our wood step denting it. THEN after getting it into the kitchen, chip a whole corner off of the island top, turn around to see if we saw, and spend about 40 minutes trying to glue it back together which we said we won't accept. It was probably a 4-5 inch piece busted off the corner. The workers (specifically one I did not get name of) get irate at us and call their boss Pierre. Lots of yelling in a different language and I get handed the phone to say we need a new piece of stone and the step will now need repair. (Pierre agreed to both without apology). The one worker was so rude every time, he was actually scary and we really didn't want him in our house again. So we get rescheduled yet AGAIN. This time, two men (who had been out prior) come out with the stone and only do part of the job. No reasons why, but explaining your process to customers (that you do the counters, then island, then backsplash at all different times) would be nice. I can't even list everything that went wrong. The sink cutout that we paid $250 for was done wrong. It was to be flush as stated in the initial meeting. Apparently Pierre didn't write that down and blamed us for the problem. Even when it was recut, it doesn't match our sink (that they had the whole time). They wanted to use these huge, ugly black plastic brackets for under the sink. We had to go buy our own stainless steel brackets to use instead. They won't use clips or glue. They hacked into our drywall and cabinets to make their ill-measured stone fit. The backsplash doesn't go up to the bottom of the cabinet (they told me that's not possible), so big gaps under the cabinet and between the top of the backsplash. Caulking cracked within a week of install though the temperature was the same in the room. The grout (or glue) between the stone at the seams is missing/has gaps and is yellowing. I sent photos and called Pierre about this. We were rescheduled for a recaulk once after being told it was a temperature problem (which it is not). It's about skimping on product and using cheap materials. We were treated poorly at every touchpoint after the initial sale. I am very disappointed they don't stand by their work and that our kitchen has zero warranty.