I had an appointment window from 1:00-3:30. At 4:00 when I hadn't heard from a tech I called the…read moremain number. The woman who answered took my information and said she would contact the techs to find out what was happening and then call me back. An hour later I still hadn't heard from her so I called. They answered and immediately hung up. I called back and no one answered so I left a message. I still haven't heard from them. Very disappointed as I have used this company before and had a great experience. I will be looking for a new garage door company now.

Needed a door frame part & they sold me the piece I needed. Waited for me to come from across town…read more Good people!!

Huge fail for this store as the workers are rude and the paint department isn't very intelligent…read more After multiple problems, I tried again, and I get another delivery of paint that was to be tinted, show up plain base white. Can anyone here read? What do you think the sample size is for, to see what white paint looks like? Sorry, this really falls in management since I have called several times. This was a delivery order and now they want me to come to the store for their error.

I was in and out within 5 minutes. I expected the yard item I wanted to be in the Garden Center…read morearea but was pleasantly surprised it was stocked on the floor, closer to the cashiers/self checkout to save customers like me time. However, the people I was with needed to go the bathroom so we checked that out and it was clean. Great signage to find the restrooms. Lots of employees that were friendly and willing to help find whatever I needed.

BUYER BEWARE!!!!!!!!! We have had the most frustrating…read moreexperience with the ordering of our tile. We picked out a tile and told there was enough in stock. Then we were told there wasn't. (Very weak communication between inventory and showroom departments). Back to showroom to choose another tile. Sure enough, same issue. We finally placed a new order and told it would take a month for it to come in from overseas. Waited and shipment came in and they were short one box. Now we are told they don't know when or where they can get the missing box. In the meantime our tile man is working on the same project with another tile that is being paired up with. We may have to redo the whole project. So frustrating! Our tile man told us that ever since the original owner sold to big corportation it has really gone downhill. Has had problems with other jobs too. Wish he never would have told us about this very incompetent establishment. Go somewhere else and save yourself a lot of GRIEF

Somehow everyone in this store thinks they are better than you. I'm a contractor specializing in…read morebathrooms and kitchens and I tend not to recommend this place to my customers. I have had consistent unpleasant interactions at the service desk (mostly being talked down to). Just go a mile down the street to the tile shoppe.

What more can you say about Harbor Freight tools? I mean you can get tools here at a great price ,…read morethe return policy is fantastic, I had to return a couple items because we didn't need them anymore and the package wasn't open and they just took them right back. And then when I need to get some other items they're there for me with really really fantastic prices.

Great store! Usually pretty well stocked with the same stuff as Lowe's or HD -- different brands so…read moreless $. And the staff is always nice and helpful. A+

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.

Great selection of high end finishes and fixtures, custom furniture and building materials. I visit…read moreoften when shopping with clients! Sarah, The Lux Group

Amazing spot for seeing what's possible for your remodeling or new construction job. Could spend…read moreall day here-like a field trip. Expensive.

Was once a customer who recommended them to our surrounding neighbors despite their higher costs…read morecompared to market pricing. Did near $100,000 worth of various work with them over the years. Significant fall-off in Diane's support and communication since that has led to a changed perspective. Dogwood tree was delivered and planted but the appropriate gravel was not installed. Did not return calls to correct. Resumed the effort the following year and was able then to get in the schedule. Later found that the Dogwood installed was the wrong coloring leaves, quite important for ascetics of the home that you are trying to achieve. Promised to trim our junipers as a service recovery effort but never did. Upon further trips to the home, their own employee asked who planted the three vertical maples and when I said it was their company he look surprised and asked why we thought they would be good to plant so closely to the house. Multiple surveyors later, it was consensus that the trees should be removed to avoid future concerns and damage to the home with growing roots. Despite bringing this to Diane's attention and asking for returned calls and support, they never came. For a company that charges what they do and appears to stand by their work, I was left out as an afterthought. Hired outside companies to remove the three trees for the rough costs of $800. You would think for investing in the amount of jobs we had that would be a modest cost to try and make right, apparently not. I blame most of the customer service for the review. The jobs are mostly done well, but better hope is done right, as the returned call for support is apparently not a guarantee. It took a lot of energy to remain patient and professional throughout, yet they did not reciprocate that effort in the end to make it right. This went from a positive experience to a negative experience in the span of 2 years. Open to seeing if things can still be repaired but I am done trying to get their support, they would need to pick up the phone.

We had an amazing experience with Domenico paving. They communicated well, were reasonably priced…read moreand finished the job fast! We would highly recommend this company!!

My name is E. Millhouse, email sassie85@comcast.net. Ace Hardware Beverly Hills location, Store…read more#14831, JRNL#: J56673, CUST NO: *5 ACE REWARDS ID: 1956571065. I have shopped at this location several times and I have never been treated the way I was today, April 6. 2026, 4:43PM. I was attempting to purchase the 4 step Lawn treatments on sale for $94.99, for Ace Hardware members. However, the cashier was ringing it as the full price of $119.99 and charging tax on the $119.99 instead of the sale price. I inquired to him about the charge of the tax, his reply was that this store has their own tax of $7.00 to everyone. I requested the manager, who corrected the cashier on the tax. I explained the problem was the price being charged instead of the sales price. The cashier, in lane #1, got very upset and said this is dumb either you pay or not. I'm not going to be overcharged because you say so. He was very irritated and argued with the manager as well. This time he said I was acting dumb. The manager did not give his name or the cashier name. I was terribly upset and informed the cashier that he should never argue with the customer and call them dumb, when you were in the wrong not me. During the incident, other customers were observing the interactions, and refused to go in his lane after I ended my transaction. If I visit this Ace Hardware Store again and this particular cashier is the only one checking out, I will not make a purchase there. I gave a review of two stars because of the service not what the store offers.

Service was great, prices are good, personal was friendly and helpful. Found many of the things I…read morewas looking for.